Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

ebay's Global Shipping Program (question)

Can you charge shipping when selling using the Global Shipping Program? From what I remember you end up shipping to ebay's shipping centre but you don't have the option to charge the buyer for shipping even though are paying for it yourself.

Resolved! Why don't sellers take returns

I bought something on eBay last week and it was the wrong thing. The seller did not know the color of the Vera Bradley pattern and all they knew were the dimensions and they were also wrong. now I am stuck with the product because the seller doesn't ...

Buyer wants me to refund shipping since it is taking longer than it was supposed to for delivery

Am I somehow liable for slow delivery by USPS?My buyer wants me to refund the shipping because he didn't receive the item by the USPS stated date.I shipped it on time and everything, the package just took a detour clear across the USA for some reason...

Resolved! Buyer rejected package

Fairly new seller on eBay and have only had one bad experience with a buyer. I’m a little baffled of what I should do I’m this situation. I sent the buyer his package in a batch I had to send off to the post office. I first had a bit of a concern whe...

partial refund

Seller offered a partial refund, the first was refused and the second, through Ebay email was acceptable. The seller has stopped communicating with me on how to proceeed.

Resolved! Buyer Return Shipping Options

I bought a vintage camera from Japan (I'm in the US). It's defective, so it's not as the seller claimed - a working camera. Listing says buyer will accept returns within 14 days. No problem there, but buyer is responsible for shipping charges.Interna...

Shipped International thru KY - buyer refused

Sold a NWT purse to an international (Spain) buyer, shipped thru KY. Buyer said received, but then she refused package because it was opened. I'm suspecting that the package was opened by customs. That was three weeks ago. Haven't heard from the buye...

Resolved! USPS Retail Ground Tracking?

Hi all, I bought an item and it was shipped USPS retail ground, my problem is that the tracking number that the seller provided is a 10 digit number like this: 814XXXXXXX I've never seen a tracking number of that sort but granted I've never had somet...

Resolved! Medium Priority Shipping Box option.

Man,it seems I spend more time on this board lately then I do actually posting items.So many issues and ticks lately The latest (This morning) is when assigning shipping to a product using "Calculated Shipping", the only Flat Rate option is Large Pri...

Resolved! Items with world wide shipping are showing "Item does not ship to you"

Hello everyone.Today I received a message where customer asked if I'm shiping items to Canada (from Latvia) and I thought what question is that? Of course I'm shipping world wide, but he sent me a screenshot from one of my items.And what does that "B...

Impatient buyer left negative feedback

How do I get ebay to review a negative feedback from an impatient buyer who returned an item and could not wait for the refund to be posted to her financial institution? (says she cant find the refund but its only been 2 days) I sent her in a seperat...

Sold an unlocked iPhone, buyer returned and it's now network locked!

So I was selling a brand new boxed iPhone 8 Plus, fresh from Apple and unopened, brand new condition. I had then recieved a message telling me the device won't work and he has plugged it in etc. This raised my suspicions straight away as if there is ...

UPS LOST FIVE ORIGNAL SHIRLEY TEMPLE MOVIE COSTUMES!

I am sharing this for my friend Tonya Bervaldi:UPS LOST FIVE ORIGNAL SHIRLEY TEMPLE MOVIE COSTUMES! On August 28, I sent out two boxes through UPS, one box got to its destination, the other box got to Orlando - maybe (and tracking shows that it never...

Question on Return Policy-Does it make any difference what it is?

If you specify a return policy with restocking (enough to cover ship to) does Ebay honor this on remorse buys? Or does this just make customers even more likely to use INAD to do return so they are not responsible for shipping? Presently have No Retu...

Return Issue eBay Customer Service Fail

September 2 a buyer purchases a large lamp from me for 100.00 plus 43.00 in shipping. The buyer receives the lamp on the 7th. On the 21st I receive a return request that the item arrived damaged. They send photos and there is no way that the damage i...