Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Lack of Full Disclosure of Excessive Restocking Fees

I am trying to call attention to what may be a loophole in eBay selling rules that allows shifty business practices by seller(s) with respect to restocking fees. I have been looking unsuccessfully for how to get this addressed by eBay and ask for you...

RESOLUTIONS-CASES NOW BEING OPENED BY FOREIGN EBAY ENTATIES

RESOLUTIONS-CASES NOW BEING OPENED BY FOREIGN EBAY ENTITIES?? I have a case where a buyer in Germany (we are USA) said they did not receive the item, provided tracking and CALLED eBay who found in our favor FINAL DECISION and closed the case. Three d...

International Freight Shipping Option removed by eBay

eBay rolled out their new web platform over the last few months (year). I miss the old platform but there are many aspects on the new platform that I am learning to like. One of the things that happened on the new platform that I don't like and can't...

Resolved! Return item after Ebay has closed the case?

I'm kinda new to ebay and not sure how to proceed... I bought a clothing item in size medium from an ebay seller. The item I received was a size small (NAD). I followed the prompts and requested a return. I got no response from seller after several d...

I sent a box of books and the buyer said there was a dress in the box. Wants a full refund?

I recently sold 66 books to one buyer and sent them in 3 boxes via media mail, with tracking and insurance. The buyer emailed me today and said they received one box and it had a dress in it, not the books that they ordered. I sent it media mail and ...

Over weight package delivered USPS 1st class

I received a package today from a seller. He used Stamps.com to ship and he sent it 1st Class, declaring the weight to be 15 oz. I weighed it on my scale as 1 lb 3 oz. I don't care how he shipped it as long as I received it but, as a seller, I'm wond...

Resolved! Buyer claims package was not delivered & opens case 2 months after delivery

Sold a bicycle wheel on 8/27/17 for $305 plus $30 for shipping. Shipped via USPS Priority mail the next day and the tracking number shows it was delivered 8/24/17. Flash forward, on 10/23/17 I get an email that the buyer has requested a refund claimi...

International PMI

I printed a Priority Mail Int'l label today and it was only one form. Guess the 4 part form is a thing of the past? Anyone else see this?

Returns, Buyer Remorse and restocking fees

We sell electronics, this category is unforgiving and has a minimal margin when a product has been opened and used, so we must charge a restocking fee. Over the last month, as eBay updates the returns and develops what they feel is "Amazon" like (i.e...

Resolved! Buyer abusive, threatens and then leaves negative feedback.

I have had 100% feedback over more than 700 listings, but now have a buyer who is abusive and left negative feedback even though I gave a full refund. He said I was trying to steal his money even before I had a chance to refund and threatened to "sla...

is this something new

ebay says print shipping label,,.,even though not paid.,.,i'm on cloud nine but was it always that way,.,,seems stupid to me

why is usps putting us zip codes when it's going international?

i shipped a few things to germany, for instance, and usps tracking says package "on 'it's way to South Carolina" when it's supposed to going to a city in Germany. I printed the mailing label through Paypal so what is the issue? what do I do? Buyer is...

shipping shoes

hican i ship shoes in a poly bag or do i have to ship it in a box (new shoes in the original box)

returns

I try to return a cell phone that I got like 7 months ago and stop working without reason,and the cellar is not answering my messages and not way how to contact with ebay by online,very disappointed that ebay do not take responsibilities of businesse...

ITEM SOLD AS NWT AND WAS RETURNED AS "DIDNT FIT' BUT RETURNED WITH NO TAGS

I sold a New with tags item and buyer filed a return as " Did not Fit "'. Not a problem as i accept returns on all of my listings, the problem was they returned the item without the tags. Now my item is useless and i cannot sell it as new. The worst ...