Shipping

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Resolved! Problem with cantankerous buyer on shipping

The customer bought and paid for my item. The specified shipping was USPS ground and calculated to her home for $23.48, which she paid with a note that she wanted it changed to FedEx which would be $16.25. On PayPal I can only ship UPS or USPS. I was...

Buyer Initiated a Return and Complete Refund but Now is Holding Item Beyond Return Date

I recently sold an item to a buyer. On September 21, the buyer requested a return and complete refund because he felt that the item was defective. On September 25, I approved the return request and sent a shipping label. EBay asked the buyer to retur...

Resolved! Padded Flat Rate Envelope

Today it cost me $6.50 to print a padded flat rate envelope. Since the last postal increase in Jan 2017, it was $6.30. When did prices increase?

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I have sent a parcel to the buyer, to tracking the goods are delivered, but the buyer says that he hasn't received how to be in this problem, I compensate money and I am left without goods how to believe the buyer that he hasn't received item, it is ...

Resolved! i need help

I have a problem with a client. he is threatening me to leave a really bad feedback if I don't refund 50% of his purchase. and he wants to keep it the product.In attached you can see the last message that I received from him. please, somebody, help m...

Resolved! How to ship via UPS after the buyer mistakenly checked off for USPS?

The listing offered two shipping options: USPS Parcel Select and UPS Ground. Either way the cost was high as the shipment to buyer would go from east coast to west. Buyer asked if there might be a lower cost shipping option. I advised that the best o...

Can I Reuse a Shipping Box?

I have a few barbies that I still have the original box that Mattel sent me the Barbie in. If I sell the barbie doll, can I mail it to the buyer in the same Mattel Box that it came in? It is a branded box.

Expensive Lesson Learned - Buyer Scam, Customized Items and Return Policies

I'm putting this out here in hopes that it will help another seller avoid the stupid mistakes I made trying to accommodate a buyers request. Long story short ...A buyer contacted me asking for 5 of my leather products to be heavily customized. I agre...

Buyer had wrong address, claim package was stolen

We have this buyer who made a $130 order on Sept. 13th, we shipped Sept. 14th to the address on their ebay account, shows deliverd on Sept. 16thOn Sept 19th they send us an email saying that they tracked the package and was delivered on apt 18 and th...

Refunding

I need help. I ordered item and it was late. Late a lot. I opened a request and seller asked to wait a lill bit more. Meanwhile the item came. But it was damaged. So I asked a new item. And they told me that they had sent a new one. And that was thre...

Ebay's Fedex account number?

So I purchased a fedex label from ebay, I do not have a fedex account. Shipped item, buyer requested fedex to change shipping address, buyer not home for new address, 5days to pick up which he never did. Package returning to shipper. Heres the proble...

INR Case - Help! Is this a scam?!

Sorry if this is a bit lengthy, but I would love to get some thoughts on this and all this information is pertinent. I sold a BNWT leather jacket (Item #: 172838654830) to a buyer on 9/29. This buyer has been a member since 2016 and has only two revi...

Priority International…Automatic Insurance Up to $200 or No???

So, I see online that Priority Int'l includes up to $200 insurance at no extra charge. But when I went to print my ebay label to Japan and it says: "You may purchase insurance coverage up to $5,000.00 at the Post Office.Insurance coverage varies by c...

Global Shipping Program

I had a order for $15 go through via the global shipping program to Canada. I charge no shiping as it is built into the price. My buyer gets charged $14.62 for shipping. I called Ebay, they said that the charge is for the shipping from the shipping c...

Ebay stopped writing me emails

A while ago Ebay stopped sending me mails to my account, check the filters of my mail and nothing comes out there. So I do not get sales information or emails with user information.What can i do?