Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Sellers lie on customs forms

What does a buyer do when sellers lie about the value on customs forms and customs start to get suspicious? Two sellers I bought from lied on the forms (I only found out once customs sent out the note), claiming the value is 0.100 and 1.00 (items, ro...

ebay holiday hours?

Is ebay closed today? Need to speak to a customer service rep about my recen purchase.

Resolved! Getting a refund - Faulty item. Help Please!!!

Hi,I purchased a pair of earphones for £37.99 on 23rd March 2017. They stopped working on 12th December 2017 but under my Purchase History and More Actions, there was no facility to instigate a return or refund. I have sent 2 e-mails to the Seller an...

2 Negative feedbacks due to postal error!

Hello. A customer from japan complained about an item. I have a 100% hassle free return policy and told them if they returned it I would refund them and also reimburse them for return shipping (as I always have). They returned the item on the 1st of ...

Resolved! How to ship items from Russia to buyers by GPS?

Hello everyone, I'm a seller from russia. I've just started selling on ebay. I searched a lot about my problems but unfortunately can't find anything. Please guide me axactly with how I can send the items that are sold from my city in Russia to the b...

Item shipped late

I ordered an item sometime in November, but was only shipped five days in December. It doesn't have a tracking number so I can't find where it is. When should I contact the seller about the item/refund?

Global shipping - INR dispute

Sold luxury boots to France via ebay GSP, status delivered 12.14.2017 after attempt/storage. Buyer opens paypal dispute INR, did not contact me through ebay. Experienced sellers any advice please?

Global Shipping ripoff

First problem I have had with Ebay, this ripoff called Global Shipping, paid seller $80US for postage to Australia, then my Paypal account gets charged another $29US by Global Shipping. Amazon is looking a lot better.Legally they state "After you've ...

Resolved! Help! Package recorded as "Delivered" but never arrived?

Hello!Just a little while ago, more specifically on December 16th, I ordered a few computer parts. All of these computer parts had different arrival times, very few came in at the same time. All of them came in nicely and I'm excited to start buildin...

Getting back import charges overseas

Hi there! I ordered a tablet from US to Germany. This was processed by the Global Shipping Program, Pitney Bowes, Inc.. They got money for shipping and import charges for that. The tablet is faulty and has to be returned. The return case is opened an...

Resolved! Delivered!??

Hello!On USPS site it says for my Your item was delivered at 7:14 am on December 25, 2017 in ERLANGER, KY 41025. But I have not recieved any new tracking number to track it. I just have the same global tracking number that is not in need anymore. Any...

SHIPPING SERVICES

I am a seller on Ebay and Etsy,I just want to inform those sellers that wait to ship packages that you can ship anytime, unless International or Big box items. The Post office runs 24/7, they move and ship 24/7, items do not sit there waiting for Mon...

International Seller Return

I need some assitance with a return. I sold a phone to a buyer that apparently lives in the Ukraine. The address I sent the phone to was in New Jersey originally. Someone in New Jersey forwarded it to the buyer. The buyer has contacted me saying that...

Resolved! Seller goofed, what now?

I have a problem that -- in my humble opinion -- is entirely the seller's fault, and I'm trying to decide what to do now. In a nutshell, I purchased an item only because the seller incorrectly answered a question I asked. Here are the details... A fe...

Negative FB on a dmaged item from shipping that was insured and a refund given

Is it allowed when the Seller sells an item that was received buy the Buyer damged from shipping and the Buyer gives a Negative saying not to Buy from us? We sold a Large Statue of a Dog that was very well packaged (we take pics of the item after we ...