Shipping

Forum Posts

Sorted by:

Resolved! "MAIL FORWARDERS" - how sellers can avoid troubles?

I ship internationally through eBay GSP only, it's clearly stated in my policy "NO Mail Forwarders Please" - but cannot avoid troubles with these 'mail-forwarding' companies!They provide US address for international buyers - and voila - you become re...

Received an empty box (Not As Described or Not Received) ?

I am from the EU and bought a computer addon card from a US seller. He sent the package via Global Shipping Program with tracking. I received the package but found out that the addon card I purchased was missing from the box. The box contained only s...

Returned Item Altered and Damaged - Remedies outside of Ebay?

We sold a piece of optoelectronic test equipment to a user, who later reported it as defectivebecause of 'flaky communications' (extent of the description of the defective condition). Transaction price was just under $4k (original new price on unit w...

Undeliverable address package returned to sender

I have a package that was returned to me due to an undeliverable address. The item was sold with free shipping. The buyer is requesting a refund. Am I just supposed to take a loss for the shipping cost? Would this fall under seller protection as far ...

I forgot to add tracking to a package and the buyer told me he has received his package

I've shipped a lego set off to someone in Hawaii on 9th of September and the post office told me it'll arrive at the 12th. I forgot to add the tracking number to the buyer. So I asked him if he had gotten the package and he said he did. The tracking ...

I didn't received my item

hi. I order an item 1 week ago,and I not receive it at the date that they told me

Global Shipping. UK Seller - How do I track my sent Item?

I'm having difficulty with a buyer in Spain who speaks very little English.I have used the global shipping program (...never again!) to send a parcel to him and he doesn't seem to understand I can't track it once it leaves the UK. He keeps asking me ...

Shipping to the GSP Center in KY

Hi, I am just going to start International selling through GSP. I am still fairly small and handwriting my labels. My question is do I need to print them through eBay when I send to the GSP center in Kentucy or can I continue to handwrite for now? An...

International Shipping Program

Hi!So someone in the Phillipines bought one of my items. I've never shipped internationally before. I said he would pay $50 for shipping and i'll pay the rest if there is more, but I read after that the program makes the buyer pay for everything. He ...

Items damaged at Global Shipping Center?

I sell lots of toy trains...they all have wheels. I shipped one such item to Canada via the Global Shipping Program. The Buyer claimed that the car came WITHOUT WHEELS...and of course, accused me of shipping it that way. We had a nasty message exchan...

Buyer wants delayed shipment

Hey all, newbie seller with what I think is an unusual situation (maybe it's common and I just don't kow it yet). Just got a bid on an item, and the bidder messaged me saying they're going to be out of town for almost the next month, and could I dela...

Buyer asking for a refund from Global Shipping program

I have a buyer that purchased an item through the global shipping program. It turned out to be defective. Do I just refund the order through Paypal? I can't find where else to refund on ebay. The buyer has not initiated a formal return but I don't re...

Customer Claims Never Recieved Package?

Hello, I had a message from a buyer (with 6 feedback) claiming they never recieved a package and asked if I had insurance on it. I shipped it first class USPS & didn't buy additional insurance. The buyer paid $14 total for the item. The tracking says...

Seller says close paypal case for refund because funds are tied up until I close case

Seller sent refund email from ebay, no paypal email saying refund happened. Opened paypal case (couldn't through ebay because it showed return completed), and seller says I need to close the case so they can send refund because funds are being held w...

This is Why I Do Not Like USPS - JUST A RANT

This is the link for my item:https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=RN369246580GB It has not been updated since 05:51 a.m. - it is now 12:16 p.m., and I called to see if I could go and pick it up, because if i...