Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Support case closed in favor of seller when they forgot to ship an item

The case was incorrectly closed in favor of seller which prevented me from leaving seller feedback. Basically what happened was I purchased several items from the same seller but one of them never arrived, I opened a case and after talking for a whil...

Seller says dont have to return but destroy it.

Hello.I hope someone can help about this weird solution. Few weeks ago I bought a wifi adapther and get it but it does not work well after i open request a return case.After the seller answered to try another modem or router but i tryed many times bu...

Adding international shipping after item listed AND bid placed?

Wanting to revise my item to add international shipping, but it seems it is locked because the first bid has been placed. Is there a way to offer this?

Resolved! Buyer bought an item using buy it now and paid now doesn't want the item or refund what should I do

Buyer bought an item using buy it now and paid now doesn't want the item or refund because he didn't win what should I do?he bought one item and paid then bid on another item that would make the pair but didn't win now he doesn't want the item or a r...

Big Problem with international zip codes

I shipped a package to Italy on dec 28. Instead of going to Italy, it went to a U.S. city that has the same zip code as the Italy zip code and is hung up in that city. What to do?

Hermes courier constantly "losing" parcels

Resolved! Product photos obscured a scratch on the product

I bought a calculator and the item photos do not show a scratch on the viewing area of the calculator. I think it's mainly due to lighting and the camera used to take the photos. I'm not sure if it is fair to ask for a refund or not. The seller does ...

Don't ship to Mexico - Repeat - Don't ship to Mexico

I shipped a $75.00 pen to Mexcio via eBay's global shipping program. Didn't arrive in 4 weeks. The buyer contacted me so I said, wait for another week. let me open a missing case with USPS. They didn't' I used USPS with a tracking number - but there ...

Return of ebay fees

Hi everybodyI need a help of community. I sold an item to a customer from Australia in October 2017 and after he received it he wanted to make a refund. As per my Ebay Seller's policy I do not accept returns and do not make refunds. So after customer...

returned item

I printed off the label thru ebay and returned an item, the seller contacted me via personal email and stated I didnt send it to the correct address he gave me in an email message via ebay which i did not see.The item was undeliverable. He has now se...

Scam buyer misusing eBay buyer protection

I sold a pair of pre-owned, designer shoes. I was paid immediately, left positive feedback for the buyer and shipped them the next day. Then I got an email from the buyer saying the shoes didn't fit. I replied I was happy to accept the return, but sh...

Resolved! Buyer wants a refund and seller paid for the shipping label but never got the item.

I want to know what happens if I sell a item and the buyer wants to return it the same day they recived it. The rturn request is already in process and I the seller paid for the shipping label but after some time passed never recieved the item. What ...

Resolved! Return of a pc part

I bought a pc on eBay,worked great it was perfect but...after 2 weeks the graphics card broke, the seller had given a 2 year warranty on the pc so I contacted them and I shipped the card back to them and they approved it for a return.they said they w...

Buyer claiming defective

I sold a Sphero BB-8 and the buyer said they tried everything to get it to work and ended up returning it to me. How does this work? It left my place working perfectly fine. How do I know they didn’t break it then claimed that it doesn’t work? They a...

I can not escalate this case

I did not get my order.Opened the dispute for a refund.On January 17, the dispute will automatically close. But I can not exacerbate the dispute to attract Ebay.In the details of the dispute, I can only: Send a message to the sellerClose this request...