Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Customer supplies invalid address; eBay no help

Okay, here's the deal: Customer purchases (and pays for) item I am selling. Great, right? Unfortunately (and I think part of the problem lies in the fact that customer doesn't have a good grasp of English) I am supplied with an address that gets an "...

Resolved! Return name and address

Do buyers have to see my legal name and home address on packages I ship out? How do i change that so my name doesn't appear? Ive purchased things on ebay before and I've never known the name of the person who sent it, just the business name.

Shipping tip Invoices placement in packages

When placing an invoice in with your item, try to fold the invoice and partially wrap the item with it. When buyer pulls item out of package they immediatly see the item and invoice. Knowing the right item was sent. aswe

Refund failed? No idea why?

Hi, I tried to refund a buyer tonight and I got a message that"there was a problem sending your refund to the buyer" Ive tried several times.. More than enough money in paypal to issue the refund.No problems with my ebay or paypal accounts..All in go...

Resolved! RETURN

what should I do if the shipment I found it damaged, how to cancel and return the money to the buyer

Package stuck in Portugal customs for 4 months. USPS denied Insurance claim.

The tracking number is: CJ466092480US which has been in customs since September 14th. The buyer says customs can not locate this package and he has tried many times to get them to find it. I opened an insurance claim and even though they got no respo...

Getting a total shipping amount for multiple purchases.

When I want to buy multiple items and the seller is offering combined shipping, I know I can ask the seller for the total amount which will include the cost of the items plus the reduced shipping amount, but your policy is that I must commit to but t...

Buyer sent me a picture of a ripped open package and asked if i was trying to scam them.

This morning I received a message from a user who purchased a cell phone from me for $70.He asked me if I was a scammer because the package he received was empty.I said that I most definitely put the cellphone inside (have the receipt that says the p...

Return items

Last week a buyer opened a return request and i accepted it even though he's lieing and will also make me pay for shipping, since i accepted the return he hasn't done anything, on the return it says "return accepted" and above that says "you provided...

SNAD scam

To Ebay Totally disagree, We have provided top quality litho prints and canvases to our clients for over 30 years. This is not a cheap poster print. Therefore we have changed our mind and will not be offering you any returns, refunds much less paying...

Unable to open claim - PayPal

Ebay removed the item I already bought from listing. I paid with Paypal.When I applied for help to Resolution Center I got answer that there is no issue. Paypal recommended me to apply to Ebay.Does the exit exist from this circle?The item number I go...

return labels

I received an item and it was shipped free. The item was damaged and The seller refunded my money immediately but I need to send the article back. How do I print a return label.

Why I will never sell will eBay again: eBays scheme exposed

I had previously posted about how eBay screwed me over with a buyer who sent the return to an old address of mine (even after multiple attempts to contact ebay and tell them I’ve tried everything to figure out why THEY kept switching my return addres...

Printing labels for first class letters without paying for shipping

Does anyone else ship items first class letter ? How do you print your labels? I have developed my own software to do it, wondering if it would be useful for others.

Purchased item with shipping guaranteed in certain time, not shipped

On Sunday January 7th, I purchased a buy it now item and paid for it immediately. The ad clearly states shipping will occur between January 10th and Janaury 13th. The seller has a low feedback tract record of just marking his sold items as shipped, w...