Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

MMI Car Bluetooth device not working

Good DayI recently bought a MMI Car Wireless Bluetooth Device and now the device is not working at all as it does not recieve power from the car.I contacted the seller of the product and after I explained the problem, he informed me that my car is ri...

Persistent Glitch "the refund you sent didn't go through": eBay sellers left out of pocket

There is a persistent problem at eBay. It happens when sellers receive return items back from buyers. Some recurring glitch makes it impossible to refund the buyer afterreceiving the returned items. As seller you have to ask eBay to stepin for them t...

shipping

I can't ship to Brasil.

Item sent and arrived in good condition as buyer verified with postman but Ebay accept as damaged

Has anyone experienced this situation?I shipped an item to China with insurance . Item arrived and buyer sent me emails telling me the item was not authentic by the way we went back and forth before I accepted offer. I did not want to ship because of...

USPS Priority insurance policy mail become uninsured afte it's scanned in by your local post office.

Hello, I rent a post office box as USPS does not have USPS service at my street address that is shared by others individuals and a couple businesses who use the same street address. It became difficult to make USPS deliveries to the street address so...

Resolved! Seller keeps saying she sent my package but hasn't!

Hi! I made several purchases 5 days ago and all but one have been shipped, are in route and I have tracking numbers for them. The last purchase is the most expensive and crucial that I need to receive. I have sent the seller several messages about an...

First Ever Return Request....

Good evening all, Wanting some input about handling a return request. First, the item was clearly stated as missing parts, no gaurantees, and for parts/repair (all phrases I used in my listing, and some in bold!).Seller sends a return request today s...

Resolved! Not as described return

I have an open case where a seller has a 30 day buyer pays shipping return policy, but refuses to accept a return as they don't want to send a return shipping label for an item not as described. They claim it was as described and I have buyer's remor...

Item not received after estimated delivery, why do I have to wait any longer for a refund?

I bought this car emblemon Oct. 26 with an estimated delivery of Nov. 2. Haven't recieved it and seller hasn't provided tracking. Opened a case with Ebay today but looks like I can't even ask Ebay to step in until Nov. 9. Why do I have to wait anothe...

Any sellers in the UK ?!

Bought an item from a seller in China with a Subtitle in the listing that said "UK stock" ...surprise surprise, it's coming via 4PX, a courier company based out of China. It's going to arrive late. I'm annoyed.I'm more annoyed though, that my car is ...

refund

Hi I requested a refund for a damaged item I recieved. The distrobutor sent me an email, saying they had issued the refund. It has been about a week and I still have not got the refund. Also I did not pay with paypal but with a card. I made a paypal ...

Returns-money automatically deducted from PayPal

I have been selling on eBay for 20+ years. Three days ago I received a request for return. I approve it immediately. Why has PayPal account deducted the item cost. I transferred funds from my bank account to cover the deficit. This can take up to 5 d...

I need advice on a shipping issue.

So I sold an item and shipped out the day of purchase. It's an intenational shipment and it's been 2 weeks, the buyer claims that because I didn't use tracking I must be fraudlent and that if it doesn't arrive in 3 days they will open a paypal claim....

Resolved! Buyer returned damaged item.

I received a return from a buyer that was completely damaged due to improper packaging. She put a 6. 7 oz bottle of perfume loose in a 9x12 plastic envelope (not the original packing box) and the top was smashed and the envelope was dripping wet with...