Shipping
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Forum Posts

FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

USPS Signature Confirmation Problem

Trying to keep this simple. I sold an item for $295 and got signature confirmation. The post office delivered the item but it says "DELIVERED LEFT WITH INDIVIDUAL". The buyer claims they never got the package and is freaking out. Ebay told me it's ou...

buyer returned the item but did not request for a refund

Hi, I took a chance and sold an item to a new ebay user and the payment was instant. However, 2 weeks later, I received an item back without any messages or refund request. I sent her a message saying that she will need to request the refund in order...

Tracking Number

I would like to see the tracking number back on the Selling and Purchase page. Sometimes it's very difficult to keep up with after serveral days and if the shipped email gets deleted or does not get sent. How do we get this relayed to eBay? Am I the ...

Seller Sending USELESS Return Label to BYPASS SYSTEM

Sending back defected product. already contacted seller who REFUSED to pay for shipping cost of returns. Escalated complaint to EBAY, filed a return, seller accepted the return, to send back A USELESS RETURN LABEL that's pickup location is in a facil...

User avatar by Adventurer
  • 1124 Views
  • 12 replies
  • 1 helpful

combining declared value on multipackage order?

Hi all.I'm getting ready to list an item that will most likely have to be shipped in multiple boxes and I'm trying to determine the shipping cost. I started with ups shipping calculator and theres a part for "declared value". The total order will be ...

Can't I create just a shipping label but not pay for shipping?

If memory serves me--and it occasionally does--some time ago I wanted to print a shipping label only from the shipping screen, but not pay from PayPal. I just wanted the label showing my return address and the buyer's address with the barcode. Then I...

User avatar by Adventurer
  • 319 Views
  • 3 replies
  • 0 helpful

Help: Page crashes when I try to print shipping labels

I have tried three different browsers (Chrome, IE, Firefox) and have tried printing/reprinting labels through both eBay and Paypal and have encountered the same error no matter what. When I try to print ot reprint a single label I get this error mess...

I was a Top Rated Seller for years, now eBay has taken that away because of the USPS - leaving

I live near a primary sort facility of the USPS, and I always drop off items first thing in the morning. The Monday after Veterans Day I dropped of quite a few packages that sold over the weekend, well within my 1-day shipping promise. The Post Offic...

Unable to find eBay refund

Unable to find eBay refund.I recently purchased a small item which, upon receipt, was identified as being conterfeit. The seller has, apparently issueda full refund, with eBay advising that payment has been made to PayPal account used for original pa...

seller claims they never received return item, but tracking shows "delivered"

I purchased an iPad case from and within a month the stitching had come undone and thus the case was no longer able to stand. After contacting the seller, and some back and forth messages, they agreed to replace it if I shipped the defective item bac...

User avatar by Explorer
  • 1911 Views
  • 3 replies
  • 0 helpful

Free shipping

Hi,Do you think free shipping will increase the sales? But, what happen if the buyer doesn't like the order and wants to return it (not my fault)? Do I need to pay for the returning shipping fee?Thanks for your time.

User avatar by Thrill-Seeker
  • 170 Views
  • 2 replies
  • 0 helpful

Resolved! Accidentally closed return case before getting an item

Hello, I need help with a little problem. So my father bought an item from China through Ebay. They sent a wrong item to my father so he contacted the seller. Seller said that they will send the correct item (its about 25€ so they didnt want him to r...

User avatar by Adventurer
  • 1274 Views
  • 5 replies
  • 1 helpful

Resolved! how to create and email a return shipping label to buyer

Hope I don't sound to silly but I have to send a buyer a return shipping label and I have no clue how or where I can create and send it. Can anyone help me? I've searched eBays how to do stuff section but cant find a link to do this.