Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can I change shipping from Priority Flat Rate to regular Priority if buyer already paid?

I found a smaller box to ship regular Priority. I would refund the buyer the difference of $4.50Thanks

Do you have the right to ask what the damage is before accepting a return and request a photo of it?

After 17 days the buyer is requesting a return for item damaged in shipping. I took the item to Box City to make sure the box size was perfect to ship. I have requested he let me know how it was damaged and send me a picture of item and outer box. I ...

Resolved! Estimated delivery

who is responsible and decides how long will be the estimated delivery?i know that we must select and buy thing with less estimated delivery but many times it does not show before you buy it. Any way why so much, see the attach image, this one has 69...

Fraud Buyers and NO Seller Protection

We sold a Microsoft Surface tablet for $360, buyer received it, a few days later doesn't contact us but instead opens a claim saying the touch feature is non responsive after some time, so we accepted the return claim. We get the item in and the tabl...

Ebay Global sent my buyer a different item than they won from me

So I get an email from overseas bidder with photos this morning. He has requested a return for wrong item sent. In the photos it shows his name on a label on a Amazn box with a weather monitoring station.So obviously Ebay Global has mixed up the Levi...

eBay Won't Create International Shippers

I've been battling this issue for about a month now. When I select multiple orders (both domestic and International) eBay will not create shipper for some or all of the international orders (domestic are always fine). It will instead give me a messag...

Is it Ok that Global Shipping Center holds the parcels more than 20 days ?

Is it Ok that Global Shipping Center holds the parcels more than 20 days?UPAAA000000249530674UPAAB000000243316907

Tracking global shipping once international

Hi, I've ordered something to be shipped to me (in Denmark), and it was sent via Global Shipping Programme. I have the tracking number up until it left the UK, but I haven't been updated with a local tracking number since it left the depot... Does an...

Creating Shipping label, unable to print from app

Hello! I am unable to create a shipping label from my mobile app. I used to have the option available, however it's not longer there. Additionally when I try to ship via the website, it automaticly brings me to UPS. Is there no longer an option to sh...

help guessing HK tracking number letters please

an HK seller gave me an 11 digit tracking number which is missing the first two letters (I assume it ends with HK) Which can those be? EE and RR didnt work. Asking cause the seller is ignoring me and i need to know if the parcel is lost or not ASAP.

The salesperson deceived me

Hello, I have problem with seller . In april 2017. i bought replacment screen for my mobile phone "Sony Z2". I did received item but it was demaged. So I opend refund case on May 4 2017. and seller () promised me to send a new screen on my adress if ...

Curious how many sellers pass along the shipping discounts to buyers???

I've been giving discount to my buyers, but I'm seriously rethinking that option. Do you, or don't you? Pass along the shipping discounts to buyers?orPocket those savings to help alleviate some of the expenses with selling on ebay?

Buyer Requesting Return now no contact

I have a customer who purchased a new item and recived it Nov 4, The custormer requested a return and although i was no comitted to ok the return i did so anyway. The item was to be returned by 11/14 and has not even been shipped back. The money is b...

Best way to handle return request?

I sold a car taillight. It was clearly listed in the title and listing it is for the right passenger side. Got a return request, stating something is wrong with it (Of course), so I would have to pay shipping. $12 item plus $8 shipping is involved he...

Where do label billing records reside for UPS labels purchased via eBay links?

I can't find them in my UPS account, and unlike the FedEx labels purchased through eBay, they aren't on the eBay site that I can find either. The PayPal record for the purchase doesn't show any eBay-linking information, but fortunately has the tracki...