Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer Requesting Return now no contact

I have a customer who purchased a new item and recived it Nov 4, The custormer requested a return and although i was no comitted to ok the return i did so anyway. The item was to be returned by 11/14 and has not even been shipped back. The money is b...

Best way to handle return request?

I sold a car taillight. It was clearly listed in the title and listing it is for the right passenger side. Got a return request, stating something is wrong with it (Of course), so I would have to pay shipping. $12 item plus $8 shipping is involved he...

Where do label billing records reside for UPS labels purchased via eBay links?

I can't find them in my UPS account, and unlike the FedEx labels purchased through eBay, they aren't on the eBay site that I can find either. The PayPal record for the purchase doesn't show any eBay-linking information, but fortunately has the tracki...

buyer want a refound

More than one month ago I sell some trousers. Now buyer want a refound because it has a hole. I do not belive it because I now what i shipped. But however I offfer him a refound but when he will ship the item back and I get the item, then I do a refo...

delay in ebay ruling

Hi Two days ago I opened a case on an expensive electronic item that didn't match the description, and I heard that they already made a ruling in my favor today. But the strange thing is ebay haven't yet notified me of its ruling. I called ebay three...

seller didnt ship my item

Hello!what should i do if seller didnt ship my item within two weeks, no respond from seller as well. I ordered quarto board game. I payed over the paypal

Confused on refund... Help needed please.

So I bought a New 1 TB Mushkin Triactor 3D SSD. When it arrived it did not work. Seller accepted return, but this is where I'm confused and I feel it gets interesting. I paid with Credit Card, fyi. I shipped the package out the very next day. (1) Upo...

Resolved! USPS sent package to Guam instead of Michigan?

Ok, so I was just checking on package status on a shirt i just sold a few days ago. Estimated delivery date was 2/16 to Michigan. Tracking now shows package is in Guam!! What the heck usps??? Has anyone ever had this happen or seen this on tracking? ...

Can't upload the Tracking Number!?

Hi all, Last week I did my first sale (woohoo!). To be honest it was horrible. I promised 1-day handling time, so I ordered it right away. Now my suplier don't accept paypal-accounts outside the US, so I had to get it elsewhere. So I bought the item ...

Death in Family - Can't Believe what Ebay Rep told me.

Story...In the early morning of November 7 I received a call from Chicago that my sister-in-law passed away. I live in California and I immediately went into action to get packed and to the airport. In between flights I closed my shop but there were ...

Advice with Chinese seller scam

Hello I'm looking some advice if anyone could help me I recently purchased an item from a Chinese seller after I purchased two items and paid for them I noticed a few things about his account there was a new account bidding on all items he had for sa...

Cancel a purchase

I want to cancel the purchase, because the seller did not ship the item to me.

Seller delay shipping my order

I bought a cuckoo clock on Ebay, but seller delay shipping my order. He told me: "Why does your payment say it’s pending? Just so you know I’m at japan at the moment so I might ship it in a few weeks".Can I trust him? Please give me some advice.

Resolved! PayPal forwarding wrong delivery address to seller

Why does a seller get a wrong delivery address from PayPal? This has never happened to me before - so why now? And how do I get my stuff then? I have checked my PayPal settings - none of the addresses I have match the one on the screenprint from sell...

Resolved! Returning an item that does not fit

I recently sold an item that ebay automatically approved the customer's return of an item that does not fit. My return policy is clearly stated on each item ***RETURNS ACCEPTED ONLY IF ITEM IS NOT AS DESCRIBED**. I had listed all measurements of this...