Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS Shipping To California

If I could, would not sell to any buyers in CA.But, instead, will go back to the carrier that I had a good deal of success-FEDEX.My past business, shipping west of the Mississipi was strictly FEDEX. USPS east of.Damaged and lost packages, mostly in C...

buyer trying to find faults to return item

Hi, i have sold many things on ebay and always had great FEEDBACK. This time i sold a corset dress which i bought on ebay but it was too small. The dress was in great condition but not a new condition. with general wear and tear. I listed the itme an...

Resolved! International Shipping w/ USPS - question about customs labels

Hello, I am trying to ship a package internationally for the first time, and I have some questions about labeling. I'm hoping someone who has successfully shipped with USPS First Class International Package service could help!I already paid for posta...

I ordered a backordered item and want to cancel it

Ordered an item online from retail website, items are on backorder over a month out and I'd like to cancel the order. The website has a cancel backorder ability but the check box doesn't show up on my phone. I have notified the company and no respons...

Resolved! How much longer do i wait?

The estimated delivery date has come and gone. The item was purchased 2 weeks ago. It still says not shipped. The seller has been very poor when it comes to responding back to me. 4 messages to the seller and I've only received one back... Which was ...

Resolved! I need specifics on return cut offs.

Hi,I sold a coat on 10/16, it was delivered on 10/23. On 10/24 buyer put in a return, said it was too big. The buyer was instructed to return by last week. It hasn't been returned yet, the return has now been updated for 11/27 return date. Now that's...

Buyer hasn't received item

Hi Everyone.I posted an item on the 7th November the day after the buyer paid.I received an email yesterday telling me it had not been delivered.It was sent 2nd class costing £1.22 the item cost £1.50.What will be my next step.Thanks in advance.

Return request for damaged item

I have a situation where a buyer received an item and then trans-shipped it to another country outside the US. It was opened overseas and the item was damaged. The buyer claims it wasn't packaged properly, but I find it more likely it was damaged dur...

Неверный адрес возврата

Мной был приобретён товар у китайского продавца на площадке eBay, который в итоге мне не подошёл.Я запросил возврат товара и денежных средств. Через центр разрешения споров eBay 06.10.17 я получил сообщение о решении вопроса в мою пользу. В данном со...

Cheapest shipping within US?

I would like to know what is the cheapest shipping company for shipping packages within US? USPS?Thanks

Does USPS carry padded flat rate envelopes in their post offices?

I go to two post offices and both have a kind of kiosk section with flat rates boxes and envelopes. I've only ever seen the regular flat rate envelopes, along with small/medium/large flat rate boxes. Something just came up where I sold an item that I...

Resolved! My item not as described

Hi!! I bought an iphone on ebay.The seller describe the iphone in perfect condition iphone 6 gold 16gb (unlocked)..When the iphone arrived 1-it wasn't gold but grey , 2-Didn't charge the battery..when you open the phone first it shows a red line on b...

How to change the shipping method on a return?

Someone sent me shoes in a box labeled 'first class package' (15.9oz) even though the actual weight of the box is about 32oz. I'm returning them b/c they didn't fit but ebay is having me print a similar 'first class package' return label. It's just a...

Can I change shipping from Priority Flat Rate to regular Priority if buyer already paid?

I found a smaller box to ship regular Priority. I would refund the buyer the difference of $4.50Thanks

Do you have the right to ask what the damage is before accepting a return and request a photo of it?

After 17 days the buyer is requesting a return for item damaged in shipping. I took the item to Box City to make sure the box size was perfect to ship. I have requested he let me know how it was damaged and send me a picture of item and outer box. I ...