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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Multiple FedEx upcharges on Nov/Dec Shipping for heavy/large shipments

@berserkerplanet@Anonymous I have several instances where I shipped boxes weighing over 9lb in Nov and Dec via FedEx SmartPost and FedEx Home Delivery. All the labels were printed via eBay labels. Now that I have received the invoices I have a number...

Return request

I have 2 problems that I need help with. (Both have to do with returns.) The first:I received a "request a return" from a buyer. I stayed in contact. It's now been over a month since I last heard from them and a case wasn't ever opened. It's now too ...

Thank You eBay for Being Fair to Me

Hi all, I just want to share that I did get a full refund of my payment, shipping and return shipping fee through eBay. I had purchased a NAD item and the seller dragged out every step of the process.So to give buyers of NAD items hope, hang in there...

AVOID FedEx Smartpost: huge HIDDEN SHIPPING FEES charged

I am an experienced eBay buyer and seller. Weighed and measured the package accurately (7.2 lbs., 12x8x6). Compared shipping options. USPS would have been $20.41. FedEx SmartPost was $13.78, so I selected that. Next eBay invoice charges the shipping ...

Postage Refund from Ebay

I couldn't print postage I purchased, so l logged on to another computer to do so. I believed I had 24 hours to do this per the Ebay instructions. When I saw that I was charged for post the used and unused postage, I contacted customer service and wa...

usps no longer accepting packages over 13oz on ebay

Customer service told me ebay is no longer accepting first class packages 13oz and above on their site anymore. Is this true?

Buyer already says he's gonna return item, how do I protect myself?

Had someone hit a BIN, pay for the item, then say they thought they were buying something else. The excuse was completely **bleep**, and since I had already packed it and don't accept returns, I denied the request. They stated in a message that they'...

USPS status delivered but not received.

I bought an item of $150, USPS tracking said delivered "in/at mailbox" but I did not received it. mailbox is small enough for letters only, not shoe box sized packages. There is a unlocked gate, so the usual mailman normally leaves package at my door...

Resolved! Do I need to accept a "doesn't fit" return? ...should I???

I am fairly new to selling on ebay, and I just got my first request for a return. The item the buyer purchased from me was a North Face jacket and I had it listed as "no returns accepted", yet he is now requesting to return the jacket because it "doe...

Resolved! eBay said return, seller says he wont accept item back

Hello, I've been on eBay for +10years, and this is my first time with a defective item. I bought a disc polishing machine for 400 bucks, that arrived broken and missing many parts, the item was not accurately described in the description, not a singl...

Returns - oh the headaches

As a seller I have seen 3 incidents of returns in the last few months that have me growing more and more frustrated and angry at eBay. Today's incident involves a seller who purchased an item from me about 10 days ago. Within hours he requested track...

Printing multiple labels on one page for different items using usps

Hello Everyone! This is the first time I've asked a question on this board. Right now I use USPS predominantly to ship. 2 labels are printed on every page. I want to change it to print 4 labels on a page. I purchased new labels with this orientation,...

Does not match the description

I sold a cardigan (actually sold 9 of this style) and one buyer claims it does not match the description. No problems with the other 8 buyers. He claimed the cardigan was "unregocnizable." He provided me with photos of the cardigan laying on a table ...

Refund

I was instructed by the seller to close a return because they wanted me to list a different reason. When I did this now it is closed out and I can't return it at all. I haven't heard back from the seller. What do I do?

Shipping times from Bulgaria to USA?

Does anyone have any experience with shipping times from Bulgaria?I purchased a rather large item and tracking shows it was excepted and shipped out on Dec 14th. No updates since then. USPS site shows awaiting package. I was just wondering what other...