Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Should I cancel this transaction or just reship?

I sold an item on 1/5 and shipped it out. Last week it was returned to me as refused as the buyer was not known at that address. I tried contacting him immediately and got no answer until yesterday~~he asked when I was going to ship it. I explained t...

Return a factory problem item

Hello, I am looking for someone to help me with my case. I bought an item from ebay in October 2016. A car radio. When it arrived I took it to an engeener for assembly and he said to me that the backlight were not working and the radio loses the radi...

SHIPPING RATE ISSUE

I have an issue when i am trying to ship an item specifically a First Class item, may be I am missing something here idk. The item is 11 ounces, it says the buyer will pay 3.10 on the ad page but when you go to print a label is says 3.66 for 11 ounce...

Buyer Disappointment: Why

I am a part-time seller dealiing in paper embellishments. I work a daytime job and do my best to get items to my buyers out on time. My biggest problem is shipping my items. I work with the post office so my low cost items can be delivered safely to ...

money returning question case

HiI have a question about a seller, they said that they cant give back a bit of the money for a broken ligthbulb i bouth if i dont close the case because the money is stuck. Can i do that or im i being screwd over after i close the case? cant they ju...

DIM Weight is not figured right. Don't let it sneak up on you. Am I missing something?

I have gone to figuring DIM weight and putting that as the actual weight of the item if it is more than One CU FT. Anyone else have a better way to stay out of shipping cost trouble? DIM can sneak up on you. Even if you put the correct dimensions in ...

Fake Ebay message

I got a message from ebay@ebay.com which they asked me about my ID, in behalf of Global Shipping Program, for Custom service! That can't be right, asking somebody's ID!? though adress seems ok. Any suggestion?

What's my responsibility in packing a return?

Situation: I purchased a rare collectible figurine from a seller and received it promptly. However, it arrived broken, so I requested a return. I believe the way the item was packed had a lot to do with it getting broken (the seller simply wrapped th...

Wrong item

I recently made a purchase and the wrong item was sent. I reached out to the seller and they offered a full refund, plus I could keep the item. Now when I go to purchase history it says "pay now" by the item? Anyone know why this happened and how it ...

Return fraud

I need some help. I had sold a Christmas village piece that i know works and came with a battery pack to make its lights work. After the buyer received it they immediately filed a return saying it was missing the battery pack. I told them please rech...

eBay ignoring Restocking Fee Should be Fraud

As usual in January, post-holiday returns are happening. Something odd though is happening - One item returned never arrived. Tracking shows it was delivered elsewhere. I notified eBay of this, which they "opened a case". After over a month, they rul...

Tracking number for registered parcel is going to a wrong destination country

After fully paying for an item sold from Chile and to be sent through registered mail with tracking to the Philippines I discovered that the tracking number given me is for a registered parcel going to Hongkong: Correos Chile tracking has not indicat...