Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

HELP!! Never received item and buyer unregistered...

Hello I desperetely need help from eBay support but can't find a way from the Resolution Center my problem is a little unique. I ordered an item I never received it's already late for more than a month and the seller as much as the item is unregistre...

Item Shows Delivered Right After I Dropped Off Package

Hi, Wondering if any of you have experieced this: I dropped off a package to my local fedex office and 30 minutes later it showed it got delivered. I live in California and the package is going to Wisconsin, so obviously the driver made a mistake whe...

Resolved! Returned an item but not marked as delivered....

Bringing up a question for the 3rd time concerning the same situation. Seems like it's always one thing or another concerning this return. I was sold a misrepresented item. The seller refused to accept a return and seemed convinced it was perfectly o...

Share your Tips, Tricks, and Wisdom to Save on USPS Shipping

With the upcoming USPS rate increases, I thought it might be a good idea for sellers to share their Tips, Tricks or other Wisdom you have for shaving off postage costs. Here are the obvious ones:Never buy postage at the counter. You should be using e...

Buyer insistent on partial refund

A buyer claims that the condition of an item does not match the description, and he wants a partial refund, which he has determined to be 1/2 of his purchase price. I disagree with his assessment of the condition (I did not tell him this), as I belie...

Resolved! How to Decline a Return, buyer claims "Doesn't work or defective"

Hey there ebayers! Maybe someone can guide me in this situation? This was my first sold item and I already got a request for return. Buyer purchased a rifle scope ($725), model SWFA 1-6x24. Numbers mean scope magnifies from 6x down to 1x. Buyer claim...

ebay cited buyers remorse on return, then reversed themselves and closed case in buyers favor

ebay customer service told me a return would be closed as "buyers remorse". I was told to wait 5 days before the case could be closed. After 5 days, a different customer service rep told me they would not close the case in my favor (Seller). Both cov...

Local pickup to shipping questions

I am in poor health and can't get out to do my shipping. Can you direct me to the best service for picking up my shipments and best prices and if they can supply boxes and weigh some of my larger items. Not asking for much, i know, lol thanks

False return: how to process partial refund

I am trying to process a refund for a false return. By that, I mean that the buyer claims defective item, and I accepted the return in case I had missed something. I got the item back today. The item is just as described, they just apparently had buy...

E-bay arranging shipping for sellers

Hi. I have recently ordered items from UK and China and I'm told that e-bay have arranged the shipping via some kind of related company in the UK. This has brought forward a problem for me. I live in Ireland and these type of deliveries are carried o...

Messaging Time frame

I am messaging with a seller.The conversation is getting confusing due to the lack of an accurate time stamp on the message.The best guess for messaging is the Day it was sent. Is there any way to see a more accurate time frame for a message. (A time...

Seller refuses to pay customs fee in her country on return she accepted.

Hi, I purchased a silver set which was marked, dirty and flawed but was described as new and unused.I'm in the USA; seller in UK. Seller refused to pay for/send prepaid shipping label. "I'm not able to." I shipped it back and it has been sitting in c...

Seller Overseas, but Item Location US, Tracking Status Delivered, but Carrier Unknown

So this is the 2nd purchase I've noticed a pattern with shipping problems. Both purchases were made for items located in USA but upon researching the 2 different sellers after weeks past and nothing was received, their location on Ebay shows Israel. ...

Resolved! Shipping Costs?

Hi, everyone. 1st post in the community. My question is: How can certain sellers offer free shipping when the item itself is less than the shipping charge would be? At least according to my calculations. For example: A seller offers a bag of potting ...