Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Order

I would like to know what happened to my order..

Buyer Claimed Item not received, delivery was attempted and it was returned, looking for advice

This one is a new situation for me, and I'm mainly just looking for advice. I had a buyer open an "item not received" Claim on me earlier this week. The tracking showed it was delivered to a parcel locker on 11/25, the buyer opened the claim about a ...

No signature guarantee collected for a $900 item that was never delivered and I get screwed????

The item was NEVER delivered by FedEx yet they say it was. When I went to look at the "proof" PDF they give you, there was NO photos, NO signature collected, NOTHING Per eBay policy, any item over $750 is REQUIRED to have a delivery signature guarant...

USPS Nightmare

Two of the last four packages I have shipped (clothing, both to the same buyer in Florida) have had problems. One was picked up from my mailbox by a substitute carrier, never scanned and apparently lost. I had to give my buyer a refund. Because it wa...

Resolved! Made a sale - shipping page says "Bill From" and an address in Germany. Ship to an address in IL

I have not encountered this type of sale before. I think it's a third party shipper that will ship the item I sold to Germany as I don't do international shipping at the moment. But if someone could shed more light on this I would be grateful. On the...

Resolved! Quantity of 2 For Sale

2 identical items w/identical weight. Buyer buys both like items. eBay charges for 2 items and 1 shipping ($12.). 1 pkg weighs 3.14 lbs. from FL to CO. Bring error to buyers attention tells me he has paid and it’s my issue as I am doubling shipping. ...

Suggestion for shipping international

Hello all, I have successfully shipped folding pocket knives to Germany and Switzerland, but I keep having packages to other Countries such as Canada shipping back with the only note saying "prohibited goods". I use the proper HS Tariff, and accordin...

Ebay ordered package stuck at Chicago, IL ISC USPS for 11 days.

As do so many people, this is noting the slow service at Chicago, IL ISC USPS. Ordered an iPad cover from the UK. 2 days to process & ship in GB. 3 days for it to go about 4,000 miles from GB to Chicago, IL ISC. Seller's estimate was package to arriv...

usps ground advantage price disparity

Got a couple labels I'm looking at for orders to ship out this afternoon, one going to arizona and another to california. Same weight, same dimensions, but CA cost 4.58 and AZ costs 4.71. Anyone know why usps has it set up like that? (I did check the...

Filing a USPS lost package claim

Hi--I am sure others are having the same problems but I could use some assistance. I have several buyers that have not received their items after the 15 day recommended USPS wait. How do you prove to the USPS the cost of the item and proof of your in...

My package hasn't moved since 2 weeks

My package hasn't move since Nov 21st. According to the tracking information the item has arrived in the International Shipping Centre but it has been stuck there. What can I do?

What if any scan needs to happen before handling time?

I had a very large commercial order that took a few days to prepare and I have my handling time set to 5 days for such situations and it shipped the day before it was due but the only scan before my handling time is "Arrived Shipping Partner Facility...

What would you Pick? Shipping

Just finished packing.. One of my choices for label today made me pause a little before picking. If you were me what would you pick? A faster up front, or a faster all arrived by date? I ended up picking USPS

Resolved! Sellers seeing two different prices for FR Padded Envelope.

@wastingtime101 Do know why some sellers are seeing $9.80, and others $9.45 (correct current price) for a USPS Flat Rate Padded Envelope? Can't figure out what the extra $.35cents could be for.

UPDATE from @rosrepeats

First, thank you to ever who has contributed to this thread; all the information was helpful. In processing the package for shipment I found that eBay had doubled the weight for a total 7.12 lbs but, failed to update the dimensions. That would be 8 1...