Shipping

Forum Posts

Sorted by:

Refund to Buyer due to shipping delays

I have a package that was shipped on April 4, 2024. The package has been sitting in the Birmingham, Alabama processing center since April 6, and has not moved. Buyer wants a refund which they are entitled to because the item has not been received. I ...

Creating A Damage Claim Using USPS Ground Advantage

Customer received a sold item damaged and sent pictures to prove it. I also have "before" pics if the sold item. I applied the tracking number to the Ground Advantage claim portal and it came back "ineligible". Howo can I settle this issue? Thanks...

How to updated the package delivery status on seller hub

Hi I have dispatched a package via Line-haul courier and the package is already delivered. However Line-haul is not given under the delivery partner options when updating the tracking reference. How do I update the status on the seller hub?

Shipping

Can I ship to a PO Box to Alaska?

Ebay International Shipping service, Item not as described

Hi, what happens when a buyer outside of the US uses Ebay International Shipping service, receives the item, then opens an item Not As Described claim. I have concerns, as someone in Canada who just opened their Ebay account yesterday and has zero fe...

USPS shipping undercharging customers the correct amount

Anyone having problems with ebay shipping not calculating USPS shipping cost to the buyer correctly? I know FedEx has been having issues over the last few weeks sending out "shortage" makeup bills, but now we are having issues with USPS costs as well...

OVER BILLED BY FEDEX using SMARTPOST

anyone overbilled lately by FEDEX????????????????? I select FEDEX SMARTPOST cause it only showed as $7.17 I print label which got all info FEDEX and USPS tracking and it show 5-6 day delivery. I drop off at a FEDEX and BOOOOOOOOOOOOOOM package there ...

Hi get me code number

Please get me code number

Uploaded on time but no carrier scan....what constitutes this??

Looking at our tracking report - how does one avoid this problem? Thanks so much for your time!

Performance Affected due to USPS service degradation - Addition to April 10th Announcement

I've noticed that since April 10ths announcement, tracking information has not been updating accordingly due to USPS slower processing. All of my packages have arrived but they typically don't even get updated until the moment of delivery. For a lot ...

eBay lets buyer pick UPS when address is PO Box. Why?

This happens from time to time, but it happened twice today, so I figured I would vent... eBay is allowing buyers to choose UPS Ground as the shipping method, even though the customer's address is a PO Box. Why? eBay won't let me select UPS as a ship...

Lost delivery

Hi all, I’m having the same delivery problem. Item is reported as delivered (but I haven’t received it.) I contacted eBay and received a message back from the seller “not our problem, contact the post office.” I went to the post office and they deter...

PACKAGE INSURANCE, YES OR NO?

I have noticed that when I insure a package containing an expensive ebay item that I have sold, the package never travels through the postal system like normal packages do. I ship dozens of packages per month but most items are valued at under $100. ...

Late Shipment Rate Keeps Increasing

Is anyone else having issues with an inaccurate late shipment rate? My late shipment rate has slowly been increasing over the last few months which has impacted my seller rating. I take the time to get every package scanned at the post office and hav...

Order stuck in GLENDALE HEIGHTS for 13 days already

I bought an used notebook from the US, and it is stuck more than 13 days in GLENDALE HEIGHTS. I bought another product from the US after I bought the notebook, it went through GLENDALE HEIGHTS, but already left and is arriving home in Europe already....