Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Ebay Automatic Accepting of Returns

Why is it Ebay makes it now automatic for a buyer to be able to return a item BUT fails to educate said buyer on properly packaging a Resellable item for shipment?Just throwing a item in a box without proplerly packaging it leads to the seller gettin...

Resolved! Unable to Create New eBay Shipping Billing Agreement

I canceled the eBay Shipping billing agreement on PayPal thinking I would be able to buy a label under a new agreement and could change the billing method. I do not get an option to do so. When I try to purchase a label, I get the error "We're having...

Calculated shipping not accurate

I had a 8oz item for sale. The person bought it using ebays calculated shipping for first class. They paid $2.47. We all know the min is now $2.66. I live in 54130 and the buyer is in 94618. The actual first class shipping is $3.18 Ebay, you need to ...

Buyer filed a Paypal claim for heat stamped Louis Vuitton handbag stating damaged

https://www.ebay.com/itm/192431469400?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649 Main photo shows initials hot stamped. Description confirms. Buyer received the bag & now wants $150 to cover her costs of removing the initials. Buyer filed Pay...

Global shipping Program refund on unshipped item

So a buyer bought something from me that would have been sent throught GSP, and after some discussion we mutually agreed to cancel the order. So I did so and refunded the money I was able to, will GSP refund their part since the item was never shippe...

Return postage

I agreed with my seller to pay for return postage. Can I purchase it thru eBay? I've looked pretty hard already and I want to have a clear tracking history thru the system. Thanks

EBay providing return label but no confirmation.

I have this same problem, there was a thread with same issue and it seems it was closed before it was resolved.https://community.ebay.com/t5/Archive-Shipping-Returns/Where-is-return-shipping-label-at/td-p/25656035

IRN Case - Item in Transit

I had a case opened against me a couple days ago because the item had not arrived. At the time, USPS had no tracking info uploaded. I filed a case with USPS as well as a missing package and all info was sent to the buyer. At 2am this morning tracking...

Unable to upload tracking number for return. Any ideas?

Long story short is selller sent the wrong item and agreed to a return. No problems there. The problem is now with ebay's website. I printed the return label from within the "item return details" webpage. No problem there, I printed the label and shi...

What should I donow?

Hi.I'm a buyer. I looked at the delivery data by tracking number. And I see that my parcel arrived in another country. And it is noted there that she arrived in the country of destination. What should I do now?

No Buyer Protection for Items not Delivered

I am so frustrated with eBay. I never received my package and have been denied a refund, and am now out $20 with no hope of getting my money back. I had purchased some batteries through one of eBay's vendors and despite the package showing it arrived...

OnTrac shipping and Ebay.

After several buys with people using OnTrac for shipping I'm extreamly fed up! Always late and always marked delivered when it's not! How can ebay accept their word? I don't know about the rest of you but from now on late deliveries using OnTrac will...

Barely damaged shipped item, buyer wants a return. Not sure how to proceed...

I live in the US and I just sold a collector video game to someone in France. The item's box was damaged around the corners during shipping even thought it was inside another box with packing peanuts in-between, but the game and statue contained insi...

About exagerated prices & shipping charges!

I suggest that, before buying an item, check online about its original price. I have compared items and found that some Ebay sellers are selling at a much higher price than official distributors and factory prices! Same can can be said for exaggerate...

Buyer abuses returns. Ebay CS agrees but says I have to take return anyway and no restock fee

A buyer opened a return and said the item took too long to arrive. The item was shipped and delivered within the handling time/estimated delivery (a week earlier than promised). The buyer sent me a message before the item arrived that it was taking t...