Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Payment of shipping cost of return item?

Ordered an item from a seller in mid of November 2017. Item arrive damaged. Seller informed but made no reply to my message ever since. Complaint filed to eBay. Refund approved with reason that the case is a problem with shipping that was outside of ...

Resolved! I ordered 5 products from the ebay and not one came

all that I ordered in ebay nothing came, for one product I was reimbursed for ordering a jacket, it is already the second month does not reach, the seller does not answer.smart boxes two pieces did not come, raised a complaint I was told to send the ...

dont let returns affect you!!!

I will start off by saying, I hate returns. So, This customer offered me a best offer for 66 dollars on a 100 dollar camera, he goes on this tangent about how it’s a gift. Being nice I decide to take it. Him being only one state away it took a day to...

eBay Seller charges for USPS Priority Mail but sends package FedEx SmartPost .

eBay community: Here is my question : I purchased an item at auction. There was a separate charge of $69.25 specifically for USPS Priority Mail. The seller instead shipped the package via FedEx SmartPost and it arrived numerous days later. When I ask...

Resolved! Package stuck in transit... How long should I wait before requesting refund?

I recently purchased a pricey item from a seller. He provided great customer service and shipped the item the next day. The item was due to arrive between dec 2nd and 6th. It was marked as in transit from the 3rd to the 5th. It updated every morning ...

How to Ease Your Life With Shipping Labels with eBay Bulk Labels

I thought I had a great system for doing shipping label with eBay's Bulk Shipping page, till I started getting more and more orders per day, and then the process sort of broke down because of how long it took to add the labels to the boxes because I ...

shipping at a later date during christmas

how do I change shipping to be a week later during christmas

“Global Shipping Program” you are not going to believe this one!

Sold an item to a buyer in Israel. Item was lost in shipment (really only delayed in customs). Buyer opens case and ‘Global Shipping Program’ takes care of it!Sold an item to a buyer in Germany. Buyer sends a msg stating the item was ‘broken’ and wan...

Seller Ratings and USPS Shipping

With the new requirements for Sellers to retain their high ratings, you must meet certain requirements for shipping packages and for tracking to meet requirements. I am having a problem with USPS not always scanning all of my shipments so invariably ...

Buyer opened case INR but tracking shows it as being delivered called eBay will not close case

Called ebay to get case closed tracking shows delivered. Person open case the same day tracking says delivered by the USPSTold them to contact there postman/postwoman or there local post office since the tracking # shows the item being delivered at o...

No tracking information!!

Droped package off at post office Saturaday morning, and their still is no tracking information Tuesday morning. How am i supposed to show proof of delivery (a return) with no tracking info? I don't trust the seller to tell the truth about receiving ...

Seller refuses to accept return for defective item

A buyer said their item was defective, do I have to refund buyer even if I do not accept returns?

Being Scammed by Seller

A couple weeks ago, I purchased an expensive watch bracelet. I spent $600, which is a lot of money, but a great deal for this item (I haven't seen anything else in that range). Anyways, it shows up and is definitely not authentic. So I request a retu...

Drop-shipping an item - long shipping estimate

Hi all, I just sold an item that I was planning to drop-ship and was anticipating it would ship within a few days. I didn't think to check beforehand but regardless, I got word from the vendor that they expect it to take 15-20 days before they ship d...