Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Global Shipping Program

As a buyer, I just want to say how impressed I am with ebay's global shipping program. When the seller uses that option, the item arrives within days of purchase, instead of months, and the shipping cost is very reasonable. Whenever I buy on ebay, my...

Return to Sender

On August 28, 2017, I purchased several motorcycle parts from bikepartsbarn in the UK. Since I was travelling to Germany, I asked the shipper post the items to an address in Hamburg. The shipment was done via ebay GSP Hub UK of the following Global t...

Atlanta Distribution Center

Anybody else have problems like me. It's an hour from my house yet takes two days to get through. Thanks

Resolved! Is GSP still a major headache to use?

I've been selling occasionally on eBay for several years, but have avoided international sales. I thought I might consider it at this time, but after researching the threads on here, I am very confused and deciding it may not be worth it. I was unawa...

Mistakenly issued a refund for a return before I received the item

Hi! I was wondering if anyone can help with my question. I recently sold a lap top that was in perfect working condition. The buyer is stating it’s not powering on and wants to return it. I mistakenly issued a refund before I received the item or eve...

Resolved! Offering Free Returns - Refunds Up to 50%

We sold an item 11/27/17-buyer requested a return 12/6/17. Automatically approved return 12/6/17, messaged buyer, since the item was brand new sealed, that the item must be returned in same condition 12/6/17. Received return back on 12/11/17, item wa...

Bulk shipping not working for international items

Dear ebay please fix international bulk shipping. If I use another service like stamps.com I can't offer the same shipping price because they charge more to ship the same package. This is affecting my business. It's really inconvenient to have to hav...

Didnt receive the money

asked for a return for 2 items, one becuase it didnt arrive and another because it wasnt as descripted, both accepted my refund and ites been almost a week and still havent received the money on my paypal account

Resolved! item shipped was in perfect working condition and intact, buyer claims it arrived smashed

I recently sold a computer video card. Just prior to placing it in the USPS Medium Flat Rate shipping box, I took care to photograph it for my records after having tested it to certify that it was in perfect working condition. The problem is that the...

Am I better off not allowing returns due to ebay's automatic return policy? I am losing money!

Ebay has automatically allowed 3 returns now due to buyer Remorse. My return policy always states that I only accept items on not as described or damaged items and I always work with the customer on issues. 2 of the items came back in opened packagin...

Shipping

i have printed ebay label first class 14 onces do i have to get it scanned at post office and will they deny my shipment and return back to me

Resolved! Office Depot.... you fail.

sold a couple things and didn't realize I was out of packing peanuts. I thought I still had a huge bag. No time to run to the small shop that sells reused peanuts cheap. I stopped at Office Depot. 1.5 cubic foot bag.... $12.49 This was gonna be an ex...

Item not received

I have not received my item even after 3 months !!! Need Hep !!!

Your Mailbox (slot, chute, depository, etc.)

So as not to take the other thread off topic, describe your box used to send or receive mail. This can be either rural or urban. I'm fairly deep rural, farms, cows and goats are my neighbors. Until the mid 90s, this area had rural route box numbers a...

EBAY WON'T LET ME ADD A TRACKING NUMBER TO MULTIPLE PURCHASES PAID SEPARATELY BUT SHIPPING TOGETHER

HOW CAN I ADD TRACKING NUMBERS TO MULTIPLE PURCHASES THAT WERE PAID FOR SEPARATELY, BUT ARE SHIPPING TOGETHER. EBAY WON'T LET ME ADD A TRACKING NUMBER TO MULTIPLE PURCHASES PAID SEPARATELY BUT SHIPPING TOGETHER.