Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Free Shipping is not included when a Best Offer is accepted

"Free Shipping is not included when a Best Offer is accepted. Please wait for an updated invoice before completing checkout." "Free Shipping", "Best Offer" listings, the above statement is at the bottom of the page. When I say” bottom" I mean the ver...

Resolved! eBay Aug 1, 2017 Shipping and Underpaid Postage Announcement: Typos

While looking for some shipping information, I came across this eBay announcement from last August: USPS Begins Automated Package Verification, Changing Underpaid Postage Procedure The first sentence of the third paragraph is written very awkwardly a...

Large Package Shipping Costs

I'm new to ebay and am struggling to get my large package shipping costs to a reasonable level when shipping from Michigan to California. Item #1 is 28"x19"x11", 11 lbs, usps select ground and comes out to $62.64. The second is 17x14x13, usps retail ...

How to escalate with USPS when they've screwed up....

I had a buyers remorse return from Australia. Tracking showed it delivered but I did not get them. So I went to the PO and found out they were delivered to an apartment complex if anything happened after that, no one knows, however, they won't give m...

Why does a refund for item not as described take so long ??

Curious why Ebay allows so much time for seller to issue refund for "item not as described" ? I bought an item that was listed as New(other) , paid for said item with in 2 hours of winning, when the item arrived, it was obviously not NEW, I contacted...

Resolved! Damaged due to poor packaging, should I repack it?

So I win an auction, for a guitar pedal, seller only packs it in a bubble envelope, item arrives damaged. I ask for a refund, stating damaged during shipping, due to poor packaging, seller offers refund. Am I obligated to pack it properly, or can I j...

Change to USPS Customs Declaration Form - No Longer 4 Parts?

I just printed an International Priority Mail customs form on eBay for a package to Australia. In the past, this form (2976-A) has always been 4 parts that I inserted into the USPS clear plastic holder and attached to the package. The form I just pri...

Specified Shipping tickbox when buying

Known shipping costs are essential when buying from oversees. Shipping can easily double the cost of the item.It will therefore be helpful if there is a tickbox on the main page (maybe grouped with Price) which will allow buyers to show only items wh...

How to handle USPS shipping delays ...

Hello all, Over the last few weeks I have been experiencing extreme delays with USPS. I had one group of packages not get processed and sent out for 4 days after drop off and another group go out to their destinations then return back here then go ba...

Listing Error: "It looks like there's a problem with this listing. Business policies - Package w

We keep receiving the following error when listing, relisting, and editing already listed items. What is really weird is it happens when we've already listed items and go into the listing and edited something in the descripton or add a photo, and/or ...

Resolved! Late Package being forwarded?

Need advice please.I shipped a package on 1/22 to MI, and it now shows it's being forwarded. As everyone here knows, we had some issues with delayed packages in the last month. The package was in transit, and showed up at the Howell, MI PO on 2/3. On...

How To Avoid 'Late' Shipping?

So, basically, our office is open Monday through Friday; 7AM to 4PM Central. After 3:30PM on Friday, we obviously can not ship any items again until Monday. Through the week shipments are handled nearly on the spot. I can say this because it is me do...

FedEx 4 Day Ground

Last time I shipped FedEx through ebay, there was a "FedEx 4 Day Ground" option. What happened to that? What is the current lowest price option?

ebay has gone too far with buyer protection and shipping costs

Hi Everyone! I have been on ebay for 30 years. I am glad to see the improvements in accoutablility for sellers, shipping costs, and refunds in that time. Unfortunately ebay has gone too far. I am sure it has all been said but now I am saying it. It i...

Resolved! USPS Priority Package Delayed In Transit Question

I have an item I purchased that has been shipped by priority mail. It has been 8 days since shipped. Priority mail generally arrives in 3 days from my experience. The tracking shows it is "delayed" and hasn't been updated since the 19th. I'm wonderin...