Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Package hasnt moved in 14 days?

I have a package coming from China to USA, and I do expect it to take a few weeks to a month to go through the shipping process. But what I didnt expect was it to be stuck for 14 days on one status. On December 2nd, the status read: Arrived at sortin...

Excessive FedEx Shipping Charges

Has anyone else noticed excessive FedEx Shipping Charges on their monthly eBay seller invoice? I just saw a FedEx shipping fee for over $64 to ship socks which weighed approximately 3.5 lbs., but which FedEx is claiming weighed 35 lbs. I will be cont...

Ebay send email to me "Another chance to purchase item - Free Shipping!" but shipping is not free?

Ebay sent me an email stating "An item you had been watching has been relisted." I open the email and see multiple items I've been watching. The first item says "Free Shipping!" so I click it and buy it. Then when I go to pay for it I see a $78 shipp...

US import tax on musical instruments from Russia

Can anyone tell me what to expect for import fees for musical instruments from Russia, to the US?Particularly percussion instruments? I can't seem to look this up online without first having to sign up to a website for some reason. Thanks

User avatar by Adventurer
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Global Shipping Center FedEx Exception - "Customer Not Available or Business Closed"

Just encountered this today. I'm shipping an item to Europe via Global Shipping. An attempt was made to deliver the package to the shipping center in Kentucky, and no one was there to accept it. Do they not accept packages on Saturdays or Sundays? On...

User avatar by Adventurer
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Order Split between packages and one is lost

I know this is more of a buyer issue but maybe another seller has an idea on how to handle this. I bought a large qualtity of items on Ebay and the seller split the order into three boxes. But instead of sending them using three different tracking nu...

Do any shipping companies offer packaging for large/heavy delicate items?

I am selling a large - 80 pound scanner that will likely be shipped to Europe from northern New York . This scanner is approx. 3' x 2' x 18" and somewhat delicate, so it would have to be well padded and likely crated. Do any carriers provide this ser...

User avatar by Adventurer
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  • 18 replies
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Ship cover insurance

Where in my paypal transaction does it show that i've added ship cover insurance ? I always add the ship cover insurance because the USPS is impossible to file a claim with even though i used Priority Mail. I just had to refund $50 for a damaged item...

User avatar by Rising Star
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  • 3 replies
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Why is Ebay making me pay for shipping returns?

All my auctions state that returns must be paid for by buyers. Yet I have had 2 which tell me that I have to pay for the return label. Really would like to know why that is?

Customer returned open item that was sold as new.

Sold GTA V for PS3 game console. It was brand new and sealed. My description of the item was pretty clear that it was for the PS3 and not PS4. So a buyer requested a return. Ebay automatically approved it (don't know why). The person said the reason ...

Resolved! Can seller open a return case against a buyer?

Seller lists collectible figure as a "brand-new, unused, unopened, undamaged item in its original packaging" with the only issue to the figure "a crack across the screen, otherwise great condition." That was the full extent to his listing description...

Help trying to figure out what this USPS Tracking statement on their website means

I plug in Tracking # and get below message on USPS website, but do not know what this means. I am trying to find out where a Priority Mail pkge mailed to me from NJ to Tx on Monday 12/11 is and why it has not arrived yet, as of 12/15/17. "StatusLabel...

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