Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ship cover insurance

Where in my paypal transaction does it show that i've added ship cover insurance ? I always add the ship cover insurance because the USPS is impossible to file a claim with even though i used Priority Mail. I just had to refund $50 for a damaged item...

Why is Ebay making me pay for shipping returns?

All my auctions state that returns must be paid for by buyers. Yet I have had 2 which tell me that I have to pay for the return label. Really would like to know why that is?

Customer returned open item that was sold as new.

Sold GTA V for PS3 game console. It was brand new and sealed. My description of the item was pretty clear that it was for the PS3 and not PS4. So a buyer requested a return. Ebay automatically approved it (don't know why). The person said the reason ...

6 days sitting at ISC New York

Pkg inbound from Japan. Is this delay normal, given the Holidays?

Resolved! Can seller open a return case against a buyer?

Seller lists collectible figure as a "brand-new, unused, unopened, undamaged item in its original packaging" with the only issue to the figure "a crack across the screen, otherwise great condition." That was the full extent to his listing description...

Help trying to figure out what this USPS Tracking statement on their website means

I plug in Tracking # and get below message on USPS website, but do not know what this means. I am trying to find out where a Priority Mail pkge mailed to me from NJ to Tx on Monday 12/11 is and why it has not arrived yet, as of 12/15/17. "StatusLabel...

I am trying to return 2 Dakota watches. they said that I would hear from them in a few days, /2weeks

please send refund to rosenkit in paypal account. Let me know where to send the 2 watches.

Buyer kept "supposedly damaged" item and ebay refunded fully-even though USPS claimed responsible

I have sold on ebay a very long time and work HARD they keep a huge profit as does paypal and I have given them money for shipping fees which I have done all myself for years and they take that without explaining ever...I have asked them -no one know...

mint mark

If a coin is shown on Ebay with a W mint mark ....is the coin delivered to buyer required to have the W mint mark ?????

UPS tracking shows delivered but wasn't

Basically I purchased an item that UPS tracking shows as delivered. I know that means the seller did their job and it's up to me to figure out what happened. I've checked with neighbors and everyone in my house and no one has seen it. I suppose it co...

So frustrated with eBay's return protocols!

I sold a top to a buyer who didn't read the description and blamed me because the item didn't fit. Measurements were clearly listed but she read bust measurement as a size. I agreed to the return saying I was sorry she didn't see the measurements. Af...

Resolved! Global Shipping couldn't complete due to restrictions

Hello everyone!! This is first time for me to ask a question. I recentry sold TOM FORD Lotion with sample EDP via Global Shippong Program and at the end Global Shipping Program team sent me a message that " transaction can not cmpleate due to restric...

Resolved! Will I still get my money back?

I decided to buy a video game that is a collectors edition that originates from Japan but I was able to find it at Gamestop for a lower price and I decided to return the item, I contacted the seller and told him that I decided to cancel the order and...

I didn't Receive my item back. eBay sucks to sell. Sucks to sellers :s

Today is a week since a buyer cheated me, I bought an article, I mark it as "it's not like the description", and I request a refund, the question is that the buyer sent the package to a ghost address in the United States, when I am from Venezuela, th...

No option to purchase return label from eBay anymore?

I've never encountered this problem before today, but suddenly the option to purchase a return label from eBay is gone. I tried purchasing one from PayPal directly, but they don't provide a way to change the ship from address. After a bit of investig...