Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item not recieved

I ended up in a unique situation. I purchased item on ebay. A day later item was listed as shipped. Expected delivery date 12-27-2017. Item never arrived and after checking shipping data it seemed to have been stuck in limbo somewhere. I let seller k...

problem with delivery my goods went to the wrong state

I ordered and payed for some dishes that the tracking number showed was delivered to SC instead of to me in WY What do I do now?

Buyer states recieved wrong item

A buyer bought 3 items amiibos and states he received 1 item a funko pop. Now I originally thought maybe I mislabled packages so I ask what pop he received. The pop he said he received is a pop I never have owned or listed. I ask how could I send you...

newbie in buying, Need help

Hi, Im newbie in ebay and i bought an item. The item didn`t arrived when the date was set so I asked for refund. Two days later seller said that he sent another one to me and i hsould arrive before christmas. 'i was like Ok and so now christmas ended...

Mail Men deliver the packet to the wrong house!

I bough FDA Sonoline B 3M Pocket Fetal Doppler Baby Heart Monitor Backlight LCD Gel BOX on ebay. The packet support to be delivery to my house yesterday. However the mail man delivery the packet to the wrong house ( the packet is lost somewhere). I h...

please mark shipping without tracking number CLEARLY!

I just bought a battery from chinese seller only to be told later on that there is no tracking number! This sucks! The problem is not that i will ve to wait for the shipment or it will take time but i have no idea when it will reach! I stay at home a...

Items disappearing from purchase list: bad programming or working as intended?

In the past several months, I've opened a couple of cases where things were not as described. Usually the seller and I don't need to open a case (I post a picture of the broken dishes or ask about the missing mop pads) and all is resolved. OTOH, I li...

Return item delivered seller doesn’t refund

I didn’t get the refund by the timeline. Seller doesn’t reply email. Return page says ask eBay to step in and help, but I cannot find any button to click in.

Packages haven't shipped out

So I recently bought 3 things. 2 flash drives and some pesticide. I bought the flash drives on the 22nd and the pesticide on the 23rd. Now I get that a good amount of the companies closed during Christmas, but I figured that since Christmas was 2 day...

Return of perfume

Buyer wants to return a bottle of vintage Chanel #5 perfume that I sold which was never opened. She says it does not smell like it should. It had all boxes, etc. Wondering how I should proceed with this. Should I give her a total refund? It's a rathe...

New twist tro MBG

Interesting new twist to MBG. Buyer purchased an item from me which has NO RETURN policy. After that he open a reuest to return item for reason "Ordered by mistake" and specified that he ordered item he doesn't want need Return was AUTO approved by e...

EBay's forcing return's

As a seller, I have a case of a buyer not paying attention to what they are buying and oviously not looking at the listing photos. They then open a return case because the item was not what they expected. Of course they want me to pay for return ship...

Anyone had multiple packages lost this year?

An off the wall question but it seems this year we have had more packages lost by usps than in multiple years combined. I've had to open several insurance claims this year and have had to eat replacement of several smaller items shipped first class w...

Using SAL shipping method for a videogame console

Hello. I am a new seller in eBay from Japan. I am selling a PS4 console, but there is a buyer who wants me to ship it by SAL method, although I think EMS is best and secure. Also he wants me to mark it under 50 dollars. I am posting this because I am...

Late Scans but I shipped on time

I just realized some very disturbing news on how Ebay penalizes us. I have very high volume sales and up to $12,000 each month. I have one day handling as I can't support my family with anything more due to them taking 30% if I don't offer this. It's...