Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer used money back guarantee for defective cpu, but cpu works fine.

I received the supposedly defective cpu back from the buyer, tested it, and everything is fully functional. (I recorded all of this testing) The cpu was brand new and factory sealed. Now it's used and has a lower value. In the messages I have from th...

Fed Ex/NRA/Ebay Returns

Ever since Ebay changed the return policy in their last seller update to allow returns for any reason as long as the buyer paid return shipping I have had a couple of weird returns like "Didn't feel like spending the money" or "I didn't have my glass...

Resolved! Protecting myself in the future?

Morning guys! I just wanted to reach out to the community and get some suggestions from you guys. I've been an Ebay member since 2006 and I've literally never had a single problem. Have purchased products in the thousands of dollars range, down to th...

How can I get a refund of shipping money?

I´m sorry it´s the first time I´m asking for a refund, The seller already refund me the item money, but how can I get the shipping money back too? It was using Ebay Global shipping program

Resolved! Seller not delivering

Hi. I ordered a dress in october last year (2017). The item never was received and the seller askes again and again for my pacience. Time has gone, so I am not even alloved to give a sincere bad feedback!! When I asked for the money back, they just a...

Resolved! seller refused to refund

The buyitnow button was hit in error and less than 60 seconds later, I requested to cancel. eBay said they will wait for seller reply. The next day I get an email that order cant be cancelled because it already shipped. I contacted both eBay and PayP...

Maximum fee for Maxibriefe (shipping within Germany) much too low!

Ebay still allows only a maximum of 3 Euro for a Maxibrief shipping within German borders (letter up to 5cm thick), even for commercial dealers like I am. This leads to a deficit! When you deduct 19% VAT and 12% for Ebay/PayPal commission, only 2.16 ...

Global Shipping Program suggestion

Hey, I make use of the Global Shipping Program (GSP) with every purchase I make since I'm from the Netherlands and using the US site. The idea is really great for both sellers and buyers and connects us in ways we probably never would previously. How...

Seller did not provide return label and said I stole item(((

Story short: bought vintage ''Longines'' watch 122927977619 which turned out not working fake.Requested return, seller never responded, so ebay issued refund.Seller left me feedback:"SELLERS BEWARE,never returned item,eBay let them get away with a st...

How big of a box can I put in the FedEx Express Drop Box, and if bigger do I just leave it there?

I remember there being a crazily overloaded drop off bin for FedEx at my college with packages stacked up on top of each other just out in the open. Seems kind of unsafe. What is the largest volume box I can drop in the FedEx Express Drop Box? Can I ...

Resolved! Item somehow both "In transit" and "Available for Pickup?"

I got a message from a seller today that said my package is available for pick-up at my local post office. it also says that on my end, however, there's no package or attempted delivery slip waiting for me at the post office. i checked the full usps ...

This return has been approved automatically, per eBay's Return policy.

I had a customer send a request to return something, say it didnt fit and Ebay automatically apprved the return. He later stated he misunderstood the item and the way it worked. does Ebay always automatically accept returns and make me pay for an ite...

Estimated Delivery Date

I sold an item on the 21st, with Priority mail shipping, but I also have my listings set up to allot for a 2 day handling time, so why would the estimated delivery date be today, the 24th? I actually do generally ship my items the same day or next da...

Buyer wants to return saying a part is missing...when clearly in pictures the item is there!!!

Ok I pretty much know that EBay always go with the buyer on refunds......Just want some feedback on this situation:Buyer says: "The transformer has been cut out of this. Please see the photo see the short red wires for the transfer is been cut. the t...

Item unavailable to be shipped

So I’m bidding on an auction item, but I’m unsure if I will get it or not (if I win, or course) because the description of the shipment says “ask seller for price”, which she claims can’t be calculated and there’s an icon of a padlock on “delivery” o...