Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Scammer? What to do?

Recently I had someone purchase 3 of the same game from me. I thought that it was a little odd because people generally only purchase one game to play on their system. I proceded to send the item out with two tracking numbers because it was cheaper f...

Seriously.... How do I get a refund? Seller not replying.... (long story btw).

Hello there. The question above may be obvious but it's pretty complicatted... First, i'm kinda new to eBay.. just want to make that clear. So on November 24th last month, i've bought a 12 month Xbox Live Gold card "sealed" for $40 from a seller. The...

Resolved! My cloth is getting delivered in 1 year??!

Ordered a cloth on the email it says it got shipped and it says "Expected by SHIPPED Jan, 9, 2018" is that a mistake or what???

Local pickup - does this affect ratings? Or does eBay "see" it.

So my buyer is picking my item up...something that rarely happens but I do offer it as an option. And my question is: Does eBay automatically realize that when the customer chooses "local pickup", it should not impact the one-day shipping thing. Or i...

Mail out by Tuesday

I have 3 items that were sold and paid for on Friday, Nov. 3. My account states that I ship next day. Ebay is saying for me to ship by Tuesday, not Monday. Any reason why, as Monday is not a USPS holiday? Thanks.

Terrible buyer from Shanghai, China

I sold a set of eight antique Chinese export plates for $600 to an eBay buyer in Shanghai China. He filed a case of one broken and asked either a $370 partial refund or a return. When shipping, I insured the package through USPS. When I filed a case ...

Resolved! AYUDA PARA SOLICITAR DEVOLUCION

BUENAS TARDESREQUIERO DE AYUDA PARA SOLCIITAR UNA DEVOLUCION A UNAS COMPRAS REALIZADAS HACE TRES MESES QUE ES EL PLAZO DE ENTREGA SOY DE ECUADOR, RESULTA QUE ESTOY VERIFICANDO EL PORQUE NO ME HA LLEGADO LOS PRODUCTOS Y RESULTA QUE SALE QUE EL VENDEDO...

Import & Export

Hello,If an eBay item (sold on eBay) is exported to a country where it can not be legally imported (retained by postal service)...who is generally responsible?Seller? Buyer? eBay?Thanks

I recently moved to selling light weight items and need help on shipping, Please help :)

Hello fellow eBay sellers, After many years of selling larger items, I recently started selling light weight items (some less than 1 OZ) on my other account and need help on shipping as I have no experience in this weight class so any input I get is ...

FedEx overcharging Ebay for Smart Post shipping

The shipping calculator that Ebay provides its sellers is severly incorrect when it comes to shipping FedEx SmartPost. This month I have been overcharged $33.76 on 4 items shipped, and Ebay is of no help. The shipping calculator does NOT tell you tha...

Resolved! First Class Mail Package - Does Tracking Cost Extra?

Hello, So I purchased a really inexpensive lanyard item (less than $5) that had shipping details listed as "USPS First Class Package." Label was not printed out, however, and the item was marked as shipped, with no tracking. The next day, I asked the...

<HELP> Delivered but didn't get it

Hi, does anybody know what to do when your tracking shows that your package was delivered but then you get home and It's not there?

ERLANGER, KY 41025

A parcel i am waiting on from the states was recieved in ERLANGER, KY 41025 on the 28th november when should i expect this parcel in the north of ireland

Doesn't an item have to ship within a timeframe from the time the label is printed?

I purchased an item on 11/4 and the seller printed the shipping label immediately and I received the notice that the item shipped and got the tracking number the same day. It was suppose to be here by Thursday 11/9 according to the estimated delivery...

Help - I need to contact Customer Service Website is Circles

Ugh! I am ready to scream already! I opened a case for a refund from Seller for selling me a defective, non-working product. We communicated. We agreed that I would send it back. I did. I even took a photo of the receipt and documented it through the...