Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Padlock on seller’s shipping settings

There’s an auction item I really want, but the seller can’t tell me the shipping price for it because of the padlock. Although her other items can be shipped to me, and she knows the price, so she’s agreed to send it to me if I win and send her money...

Received a faulty item and seller is not cooperating to solve the problem

I recently bought a pair of samsung "iconx" earbuds. In the description of the listing it was stated that the item is unused and brand new, and is excluded warranty. I assumed that it's safe to buy because the item was new and I thought I can manage ...

Return Dead Line

Please advise , The buyer has had the item for 30 days now and messged todayand said it does not work , What do I do ? Is there a dead line for returns ? Thank you

Charged Extra Shipping after Purchase

Hello. I purchased a collectable figurine statue that's fairly sizeable. The advertised shipping was 30 dollars, domestic. I received a mail from the seller today though, saying they noticed the shipping was wrong and due to the size of the piece, th...

Shipping not revived no information

Bought item on 22nd feb seller will not mark as shipped or paid so I have no idea what’s going on he will no communicate

I feel I have to speak up about what buyers are doing and the post office not helping the situation

Lets assume someone broke a plate at their home. They take a picture of the broken pieces -go to ebay and order another of the same plate- and when they receive the plate they say it arrived broken using the photo of the plate they originally had whi...

accidently bought an item (on my old adress)

its not even 10 minutes later, i clicked BUY because i thought my adress was already changed because i did it like a couple days ago ( i thought) but now it says it going to get shipped to my old adress. I purschased it like 10 minutes ago so how is ...

Patience is a virtue but for furniture be careful

Regarding patience is a virtue not always in my case after purchasing two Broyhill nite stands and contacting eBay for a return, here is what happened first been looking two years for them and only finding one seller on eBay I bought it. It comes in ...

Buyers Returning Items Because they change their minds

Are many of you having problems with buyers who purchase items then change their minds once they get it simply because they just don't like it or don't want it after all. I'm a seller who does the 30 day refund which I don't think I like too much but...

What do I do if my buyer asks me to ship to a different address?

The buyer sent me a message right after paying, his shipping address is in HI but he asked me to ship to Japan instead. Should I refund and ask him to redo the payment with the new address? Thanks in advance!

Combine my in-cart orders

Hi,I added 4 different items to my cart from 4 different sellers. I want to combine them together before buying them to be sent to me as one shipment. how can I do that? Thanks.

Resolved! Print Shipping Label

On one my sold items (just sold, not yet paid) the "Print Shipping Label" is highlighted. I didn't think this could happen. Obviously I won't print the label until the item is paid, but has this happened to others?Thanks, kappalady

Resolved! A Return Request 2 Months Later

I have a customer that just messaged me saying that he would like a refund because even after using it for over a month and taking very good care of it, the flash stays up and it wont stay down anymore. Do I refund the whole price or just the purchas...

USPS In Transit Delayed

Hello eBay Community, I have ordered something on eBay that was supposed to be delivered February 7th and has not arrived yet. The package was delayed due to weather, but now the weather is nice and there is nothing to keep it from being delayed. Any...

Resolved! Buyer claims item not as described but is not responding to seller messages

I sold a cookie jar new in box. The buyer writes me on December 11th to report before he left feedback that the cookie jar wasn’t new as described. The buyer claimed that there was a blemish on the top of the jar lid, that the bottom was scratched wh...