Shipping

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Resolved! Buyer requests partial refund due to packaging damage

I sold a sealed Magic the Gathering deck for $88.00 on the weekend of 12/2. I shipped it on the following Monday 12/4. The item was packed well as I always do when shipping eBay auctions. The buyer recived the item on 12/8. Today, 12/13, the buyer me...

Resolved! lost item delivered after appealing case result

Hello, to keep story short, on 25. November I bought an item from UK that was shipped by the Global Shipping Programm to the Netherlands. The item kind of got lost - the tracking showed delivered (6. December), but the item was not at my place, nor a...

Resolved! Buyers account is International, but wants to ship within USA

Hello everyone, hope you are having an awesome day. A potential buyer is interested in an item, however their eBay account or paypal account is located outside the USA, and because my listings are opted out of International shipping and GSP, it appea...

Buyer wants to know where item is.

a buyer just wrote me asking where an item is that tracking shows was delivered on nov. 2.Should I even respond? I guess I can worry about a credit charge back?Thoughts? Thanks in advance.

refund

A seller X is harassing and threatening me with an operation done 6 months ago. The snares were not in the conditions stated in the description of the publication so I opened a case and they were returned to an address that apparently was wrong. I re...

Resolved! FedEx Shipping Questions

I recently bought a item which i thought it was going to be shipped in USPS Priority mail (which is what i use to ship, and what i like) but apperently it was shipped with something called FedEx Smartpost. The estimated delivery is This wensday to th...

Will Post Office pick up a package?

If you print a Priority Mail shipping label through eBay, can you have the Post Office pick up the package at your house? If so, what is the procedure?

Shiping with buyer UPS account and local pickup scam?

Hi I sold item. Buyer paid by paypal via ebay and has choosen local pickup but he lives in diffrent state. And he sent: We will ship with our UPS account. Please provide email address to send shipping label. ThanksWhar should I do? ThanksMartin

Multiple complaints in the last week about tracking that won't update

I've been getting bombarded with buyers who are asking me if I shipped their items. In the last week, there have been multiple instances of tracking information not updating on eBay or USPS. One package today I checked was updated on USPS but not eBa...

Resolved! How to stop fraudulent buyer?

The buyer has purchased 7 Surface 3 tablets from us 3 weeks ago. About a week ago he requested to return 1 tablet, we approved his request and received a completely different model with non-matching serial number (still Surface 3, though), scratched,...

Need help / suggestions with a damaged return with a buyer with multiple accounts.

Ill try to make this as simple as possible. I listed this item and it was purchased under this users second account on Nov 26th https://www.ebay.com/itm/112651569408?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649 Here is the initial conversation ...

Buyer's package returned to me: "Return to Sender, No Such Number, Unable to Forward"

Can somebody help me decipher this label? I had a buyer's package returned to me - the return to sender label is in the attached photo. I'm assuming I don't owe postage on this as I weighed it before printing a label, so I'm not sure why the label al...

Global Shipping Program

As a buyer, I just want to say how impressed I am with ebay's global shipping program. When the seller uses that option, the item arrives within days of purchase, instead of months, and the shipping cost is very reasonable. Whenever I buy on ebay, my...

Return to Sender

On August 28, 2017, I purchased several motorcycle parts from bikepartsbarn in the UK. Since I was travelling to Germany, I asked the shipper post the items to an address in Hamburg. The shipment was done via ebay GSP Hub UK of the following Global t...