Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Global Shipping Program filter

Is there a way to filter out sellers that use the Global Shipping Program? It is a very costly service and I would prefer to block sellers that use the service so I don't see those auctions.Thanks

Shipping fees

Three items bought from the same seller wee shipped as one.Should the seller refund the unused shipping fees for two items?Thanks,Yuriy

Issue with a Buyer wanting another item and giving me a hard time. What to do?

I have a Buyer who claims their item arrived broken. Mind you, it's a $6.25 item that I offered free shipping on. The price isn't the issue, it's how they are acting. This person never opened a claim. They just sent me one message saying it was broke...

Resolved! First class shipping labels

Sometimes I have to ship an item in a small box and it can be a challenge to place the shipping label on the box such that the bar codes are not compromised. I recently received an online order which came in a small cube-shaped box. The box was appro...

Shipping international "Spain"???

Hello, I just started selling on ebay not to ago and I got a mesage from a ebay user today about if I can ship my item to spain? I was wondering what kind of shipping method shoud I use if I want to ship my item international also if tracking can be ...

Resolved! Should I accept a return if it's beyond my return policy?

Hello, I sold a brand new iPhone with a 14 day return policy. About 45 days later I received an email from the buyer saying the phone was having issues. I was able to decline the return and of course the buyer left negative feedback. Would it have be...

I bought an item. but still it was not as described.

I bought a drone 2.5 months ago. The type is Phantom 4 Pro.However, I found the machine is "Phantom 4 not Phantom 4 Pro".The package has shown "Phantom 4 Pro Sticker". However, The machine inside the box is Phantom 4.It already past 2.5 months. I thi...

Buyer would like to return item; I sold item with "no returns" accepted

Buyer purchased an item and claiming the sizing is that for a child (it's not but that is not the point). I sold the item under the conditions "no returns accepted". However, I want the buyer to be happy and not leave negative feedback. Under the cir...

Mony back for defective Camcorder

Purchased a Camcorder that is defective after approx. 2 min. of use. Returned item to seller with no results. I want my money back. HELP! Bob, Wb6ubd

How to currently add multiple shipping options?

I want to add two delivery options for cheaper uninsured, and regular insured delivery based on whichever the customer wants, and I've always offered this on all my sales in the past. I cant see how to currently do this on the current Ebay website wh...

Case closed on my favor but received item

I sent label to the buyer to send back and item she damaged. In the amount of time giving to her she failed to send the item so Ebay closed the case in my favor. Today to my surprised the item was in my front door! No box, she just put a label on the...

Are shipping costs like import duties refunded by the GSP Program in case package is damaged?

Does the GSP Program refund shipping cost AND CUSTOM DUTIES to the buyer in case the item arrives damaged?

ebay needs to honor what they promise

So I have been on Ebay for years, and 2 months ago I got a return request that I deemed a buyer's remorse case I called Ebay roughly 10 times and each representative I spoke with agreed with me and stated I would receive my shipping charge and 10% re...

Item returned and seller has not refunded my money after 20 days.

I bought a Gold watch for $874.95. When I wanted to return the watch because it was not as described, she started messaging me in a very derogatory manner calling me all types of derogatory names. After I returned the watch no refund has yet been rec...

WHY are international postal rates so high?

I've long wondered why international postal rates are so high. As an example, consider mailing a 15 oz (~0.425 Kg) package from San Francisco in the USA to Winnipeg in Canada, versus mailing the same package from San Francisco to St. Louis. (This is ...