Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

What's the best method for me to ship these?

I have a LOT of boxes of Sharpie 12 packs of chisel tip markers. Brand new. I'd guess that I have maybe 125-150 boxes (haven't counted officially yet). The trending/average price on Ebay per box is $8 and $9, but some are selling them successfully (a...

where is my Ebay refund from a faulty return

A buyer open a case of INAD and returned the item damaged.I reported it to Ebay ,Ebay sent me an email sayingeBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of ...

Shipping calculator with Fedex

I usually sell small items that can ship 1st class mail but am planning on listing some larger, heavier items soon. In the past I have used Fedex ground for the large heavy stuff. I realize the price will vary based on location, home, business, etc. ...

Resolved! International sale through the Global Shipping Programme

Help my buyer is from Europe they purchase item from me I reccomend using the global shipping programme once I post their purchase to Lichfield depot how do they know how much the shipping charges are do the global shipping programme invoice the buye...

Using eBay Shipping International Label - Is Seperate Custom Form Needed?

I hear people talking about the customs form when shipping internationally. That information seems to be included on the bigger international shipping form when bought on eBay. Do I still include a seperate form, or is that label all I need?

What do I do if the buyer fakes something being wrong with product

So a while back I sold something and the person said something was wrong with it but nothing was wrong with it when I shipped it I am so torn up about it because of how expensive it was and I ended up only getting like 90 dollars from the whole thing...

Ebay customer service requires return of a faulty engine to the seller before refunding money

I bought an engine for my Mini Countryman. I sent my old engine to the seller. Immediately after replacing the engine problems began. Engine was misfiring and leaking oil. Third party repair shop proved that the cylinder head gasket is leaking oil an...

I can't decline a return, but I already replied, what should I do next?

Hi guys.A guy wants to return a cell phone he won, with very tiny damages on the corner.This information of course was written in the description of the article, and I also took a photo of this area, so nothing to hide in the description, but obvious...

Buyer never replied but ebay ruled in the buyer's favor

Buyer opened a case. Within the case seller asked buyer a question but the buyer never responded. The buyer waits and uses the 'ask ebay to step in' measure at their first oportunity, commenting that they answered all the seller's questions. Immediat...

Resolved! How to send buyer return shipping label without ebay getting involved?

A buyer bought a doll she claims was not as described. She wanted me to give her a partial refund. I took her offer far below my BIN. I told her to return it and I will send her a return label. Fortunately or Unfortunately, I am not sure how to do th...

Resolved! Problem selling to customer in Italy

Sold an item (#302635799485) in February to a customer in Italy. Item was shipped using the GSP. Buyer now complaining he did not receive item although tracking says it was delivered. I have replied to customers inquiry stating I did everything corre...

Ebay 's way of tricking sellers into returns BEWARE!!!!!!

BEWARE SELLERS!!!! Let me try and explain. First of all I am so sick of eBay and not being able to speak to someone in the United States of America, it's a joke! I had a buyer BEG me to come down on the price of a ring, so I did. She gets it and wait...

I sell car photo spec sheets but had to stop selling to other countries

For some reason since the USPS First Class International Mail Service changed the tracking numbers that used to start with the letter L to the letters UA the destination country stopped scanning my packages when they were delivered and now i can't ev...

? about returning an item

Hello,I won and item that was not at all what the seller listed and asked for a refund. I was told the process was started and to wait. I waited and then on Thurs. the 1st, I received a message saying that it needed to be returned by the 5th or else ...

Return items - item not as described

This is a suggestion. "This is not for the rude and the know it all Ebayers" . There has to be a better return procedure when an item is return for the reason "not as described"; eBay should require the buyer to submit a picture with the return reque...