Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer filing a return claim

My buyer indicated that the shipment was damaged. I have been working with the shipping company for three weeks now. I would rather just issue a refund and have the buyer return the items. Can I do that as a seller?

Resolved! WRONG ADDRESS

I PAID 167.90 FOR SOME RUGS I ORDERED OFF EBAY,, I NEVER RECEIVED THEM, EBAY SAIID THEY WERE DELIVERED TO DAYTON OHIO,, AND I LIVE IN S.C.,, THEY WILL NOT REFUND MY MONEY, THE SELLER SAID THEY SHIPPED TO ADDRESS THAT THEY HAD,, IM REALLY MAD AND FRUS...

Seller Fraud

Bought 14 K gold necklace....had kinks in it as it was so thin.....asked for refund....said I would get refund in full....I mailed it back they got it last Friday.....got an email from Ebay today saying I got my refund....guess what? no refunding...I...

Question about free USPS pickup

I have been shipping pretty much exclusively USPS First Class Package service through Ebay for about a year. When I print the labels, there is a place to ask for free pickup, which I have been doing with no problem up until yesterday. I received a ca...

Why is my USPS package stuck at JFK Airport?

As the title says. The item is stuck a JFK without further notice. It has been shipped on 27/09 and it reached JFK at 05/10. And there's no update at all ever since. What should I do? I want the item. Here's the tracking number: UA926484654USDATE & T...

Set tax table for Canada

Hi, I am a Turkish seller on eBay.com. How do I set custom taxes for Canada or another country?I went to My eBay > Account > Site Preferences to edit Tax Table but I can only edit tax rates for states of USA. Any help would be great. Thank you. Regar...

Seller refuses to give refund

Hello, I am at a loss. I bought a dress November 14th and it was supposed to be delivered "Estimated delivery: Fri. Nov. 24 - Thu. Dec. 14" once the 14th hit I contacted the seller who told me just wait another week. It will be there. A week rolls ar...

Faulty item and Item was not as described.

I'm from Singapore apparently I brought this "Bosch D7412GV2 Commercial Protected-Premises Control Panel" from a US Ebay seller. What I received was a totally different item "D7412G" an older model (view the image below) What is worst is that the ite...

Seller misrepresented location.

Greetings Purchased a used item via auction for a resonable price from a private individual whose listing said the item was located in Virginia. After I purchased it I got an email saying they work for an embassy in the middle east and that's where t...

Resolved! Global Shipping Program filter

Is there a way to filter out sellers that use the Global Shipping Program? It is a very costly service and I would prefer to block sellers that use the service so I don't see those auctions.Thanks

Shipping fees

Three items bought from the same seller wee shipped as one.Should the seller refund the unused shipping fees for two items?Thanks,Yuriy

Issue with a Buyer wanting another item and giving me a hard time. What to do?

I have a Buyer who claims their item arrived broken. Mind you, it's a $6.25 item that I offered free shipping on. The price isn't the issue, it's how they are acting. This person never opened a claim. They just sent me one message saying it was broke...

Resolved! First class shipping labels

Sometimes I have to ship an item in a small box and it can be a challenge to place the shipping label on the box such that the bar codes are not compromised. I recently received an online order which came in a small cube-shaped box. The box was appro...

Shipping international "Spain"???

Hello, I just started selling on ebay not to ago and I got a mesage from a ebay user today about if I can ship my item to spain? I was wondering what kind of shipping method shoud I use if I want to ship my item international also if tracking can be ...

Resolved! Should I accept a return if it's beyond my return policy?

Hello, I sold a brand new iPhone with a 14 day return policy. About 45 days later I received an email from the buyer saying the phone was having issues. I was able to decline the return and of course the buyer left negative feedback. Would it have be...