Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants a refund after having item for weeks

Hello, I have been selling on ebay for a few years now and this is the first time someone wants to return an item. I sold the item on 12/12/17, however the buyer didn't pay until 12/15/17. I shipped immediately so it got to the buyer on 12/19/17. Now...

Resolved! International Package Claim NOT Received..

Buyer opened a case 'item not received' 74 days after I shipped it. My interpretation of ebay policy for an international 'item not received' is that a buyer can report it no later than the 30th day after payment date or estimated delivery date. Is t...

Damaged Item Returns & eBay Shipping Insurance.

My buyer received my item damaged & partially missing (it looks like USPS played football with the box). I puchased shipping insurance through eBay. I have spoken to eBay twice & my buyer has spoken to them once all with different answers. I have acc...

Shipping

Will sell an item that currently has the wrong weight( About 1-2 Ounches off). Can I change the weight of the item during the process of buying the postage from eBay after the item sells?

Bought an Item, Scanned delivered, USPS Misdelivered, Package Missing, Who Wins?

Hi there, I bought an item on around the 27th of December, and it showed delivered to a mailbox on the 30th. No package was delivered to my address. I contacted a USPS worker via Reddit on the same day and found that the carrier scanned it delivered,...

USPS Scan Sheet

Since January 2nd is anyone seeing any type of issue with the scan sheet that is generated when using Ebay labels? USPS scanning the sheet as normal but 2 days later some of the items on that scan sheet are not showing a scan or showing a scan midnig...

Resolved! Seller refuses to refund without explanation

This is my first time having any issues with my ebay transactions and I am hoping someone can help me. Story time: I bought a Sony Pulse Headset in NEW condition as a Christmas present for a friend. To our surprise, when my friend opened the gift it ...

Shipping through UPS

I just used UPS for the first time. Their web gui didn't have package listings for the packages sold at at the UPS store. (other than express packs) So, I just used custom packaging. I think I ended up paying a bit more than neccesary for my shipment...

Resolved! New Seller Advice needed: Buyer claims damage, does not want to return item

I'm a relatively new seller that has started running into a few issues. I'm selling some collectibles for my in-laws.1- I have listed that I don't ship internationally. A buyer purchased something, had it shipped to a location in the USA, and then ap...

Resolved! for Local pickup only item, buyer doesn't response after paid

For Local pickup only item, buyer doesn't response after paid.I have tried to reach buyer via email(paypal provided) or ebay message and no luck here.What can I do?How long shall I wait before cancel this transaction and refund buyer?

Resolved! Please help! Buyer fraud/harrassment/Scam?????

Thank you for reading in advance as this is a longer post but I need advice and help.On 11/30/2017, I sold a Roman Bust Statue (Poly resin) for $40.00. On 12/7/2017, buyer opened and INR case with the following message:(Hello, Hurrican Hugo and Irma ...

Resolved! Return Request

I sold a set of 3 juice reamers to a buyer. They all fit together stacked inside each other for easy storage. That's the way I shipped them. She filed a return request saying she only received the one large reamer. I answered the return request as we...

un articulo no recibido y pagado

compre dos articulos nunca lleagron el vendedor dijo por correo que los habia enviado nuevamente pero tampoco llegaron ahora ebay por mas de 30 dias no hay devolucion ,quie me devuelve ahora mi dinero

Yikes, I blew it, what now

Well, in a feeble effort to retain my top rated status, I listed a bunch of postcards, hoping to get a flurry of sales(ha!) I sold one, yahoo. I thought I could just throw a couple stamps on it. I completely forgot about the tracking requirement. So ...

When an item is sold where can I find buyer's shipping address?

I am new to this obviously. I have sold a few items and now I want to take the item to be priced for shipping and I cannot find a shipping address for the buyer. I thought it might be in the "Item sold" emails I received after the auction but I do no...