Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Difficult seller arguing over damaged item return

I bought an item and listing photos showed it was in good condition. When received, I immediately noticed it was damaged before I even removed it from the box. Emailed seller re: return of damaged item and she said I was responsible for return shippi...

Post Office told me Ebay Printed Wrong Customs label

I sold an item, going USA to Australia, its a package or box, not an envelope.dimensions are 25x16x10 I paid for shipping and printed the label CP-72 i believe. which is one page and i taped it to the package.The package dimensions were incorrect, ev...

My package was sended back

Well i pay for a lense for a camara Nikon D3100 from a company in Hong Kong and in the post said that it was expecting to arrive on the 10 of March, so i went to a travel and when i arrive back home in Germany i found out that i have a letter from th...

selling fee credit for not full refund, taking out return postage.

Very coincidently I checked invocie and noticed rgar ebay did not crdit for selling fee when I deduct retutning postage from buyer's payment. I sold $1,299 and fee was $131. Buyer claimed as Not as described but later confessed just remorse. It passe...

Resolved! Return process...what happens next?

I have a buyer that has requested a return (of a lipliner), because "Pencil does not work well and it is pink not nude." I sent the buyer a message stating that I do not accept returns, but certainly wanted to make it right if I made a mistake, and d...

Resolved! GSP shipment lost stateside - now what?

Has anyone ever had a GSP purchase go missing in the USA? Thus eliminating any GSP protection...? I have a PM FRE headed to the UK. Typically it's 2 days from here to Erlanger, KY. We're 9 days in, and the envelope has spent a week in Cincinnati. (Tr...

$15 shipping in a $7 flat rate envelope

I won 3 auctions very cheaply from a seller, before I bid I asked how much shipping would be for 2, he told me $10 or $12 so that was fine, I ended up winning 3 and the shipping was over $15 , but he used a padded envelope, please note that charge wa...

Resolved! GSP UK to USA Question

Hello, I purchased an item from the UK for delivery in USA. Right now it has just reached the GSP facility. THe GSP tracking number is very weird and have not seen one like it before, is there a way to find out the final delivery company that will be...

Buyer returned 'defective' item, but it's not defective how to proceed

Need some explanation about my case. User report pen its faulty i accept return, i ship a working pen i agree pay return. Now my problem user have declared 500 usd on package i pay 142 euros on vat custom, user declared post pay on act i pay more 20 ...

How to print Ebay shipping to Puerto Rico - now having problems after USPS price increase

I never had a problem before printing eBay shipping labels to Puerto Rico. It is domestic shipping just like within the Continental US and to Alaska.But now, after the postage rates increased, I am not able to print shipping labels to Puerto Rico.Has...

Resolved! EBAY IS FORCING IMMEDIATE PAYMENT ON BINOWS AND MY BUYERS ARE NOT HAPPY - I'M GOING TO LOSE BUSINESS

I wish ebay would stay OUT of my business practices. Requiring IMMEDIATE payment is forcing me to ship immediately and my buyers are paying lots more for shipping. I'm losing business with this!!! This is for buy it now auctions.I know of at least 1 ...

Global Shipping Buyer Issue

I live in the UK. I have imported 7 vintage radio's +Philco radio Chassis which came last month and no problem. I bought 2 Philco radio Chassis earlier this month, was stopped at Global Shipping Center KY . I received a full refund .EBAY in UK were N...

Sellers listing combined shipping but then don’t discount

If a seller states they do combined shipping in their listing don’t most people assume that to mean combined items if applicable and a discounted shipping cost? Can sellers state in their listings they will combine shipping then not give you the disc...

Resolved! Communication

I recently purchased an item and sent communication to the seller (twice) to see if they could ship sooner as it relayed to me in the purchase window that I should receive 2-20. I ordered on 2-10 and the normal USPS turnaround is 2 days from sellers ...

A returned item stuck in customs

Last month I purchased an item which was not as described! Prior to shipping I had asked the seller to reassure me that it was as described and replied that he would refund me if it turned out to be different! Upon receiving the item I immediately in...