eBay

Return not justified, what to do?

All of my listings explain that my item is from an estate sale, that the manufacturer says anything over 1 year is expired, and that all of my listings are AT LEAST a year old. That said, I have a return request because the item is expired. I have a ...

Item not recieved. Should i refund outdide ebay or have buyer open case

Buyer returned camera missing strap - how to handle?

A buyer bought an inexpensive camera from me with a strap. I've actually sold the same strap alone for more than I got for the whole camera, but everything tested out fine on the camera and I figured I'd just sell it off. They buyer got it and compla...

Item returned to seller; seller won't refund

Hi there, I purchased a Gucci Flora Factice from the seller Item returned to the seller; seller won't refund, never rec'd it, and when I went on UPS' website to track the package, saw item returned to seller. The seller failed to ever contact me when...

shipping address automagically changed after paypal payment

Hi,sold a cd box set on ebay for 200€, turns out the buyer is a chinese hidden profile (5357+@100% positive reviews and member since 2009) with an address in California, weird never new hidden rofiles existed. I calculated my shipping costs from Euro...

no refund

i got this email from ebay Good news! We let the seller know you didn't receive the item, and the seller issued you a full refund. This request is now closed.Refund information:A full refund of GBP 66.40 was issued on Mar 05, 2018. The refund include...

Delivery from America

I have been tracking my parcel since Feb 19th, today it shows delivered but I don't have it or a card to say they tried to deliver it.

Customer returns can you see how many?

I have sold here for several years but only in the past few months am I seeing an increase in returns for customer remorse. With the new, soon to be implemented, requirement to pay for return shipping for any reason if you want to maintain TRS+ statu...

Contacting seller via snail mail regarding return?

I recently ordered an item from someone. They took several days to get in touch, telling me a funeral out of state led to the delay in shippment. Fine. I offered my condolences and said thanks for letting me know. A little while later, I get a packag...

Refund money not yet received

i puchased a modem and the item was not deliverd, so i complained and a full refund was promised. but its been a month and a week now and i have still not recieved any refound. in the email i got from ebay, it says i will recieve a refound in 3 days....

Return open for 31 days. Hasn't closed yet

Hi. I had an obvious buyer's remorse situation where the buyer claimed the color of an obviously black piece of professional photographic equipment should have been blue. I responded with a message saying "no way". The buyer made no response and did ...

Item never received but Ebay sided with seller

Not sure what to do now but i have an issue with a missing package. On Feb 7th i purchased an item for about $350 and the item was shipped usps priority with signature required. More than a week went by so i decided to check the tracking number. The ...

Shipping increase for me, but not for the buyer??

Ok, so I normally use First Class Shipping, and let it calculate based on location. This morning, I went to print out my shipping label, and although the buyer was only charged $1.63 for shipping, I had to pay $2.93. Why? It was a 1 oz. package in a ...

a return

I requested a return from a buyer because the item was damaged. I waited for about 5 days and finaly recieved a return request so that was cool. I printed the return label and called ebay to ask how to upload tracking information on it they said it w...