Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping price is too high

I see items at eBay that I would want to purchase but the cost to ship is extremely high which deters me from buying the item. I could see sometime listed as $29.99 and have shipping that is $39.99. Sometimes, shipping is double the amount of the ite...

The absolute weirdest, nonsensical Return Scam scenario w/ neg. fb ever. Do I have recourse?

For starters, it is not through this account. But I will share the story regardless, since I am both baffled and absolutely infuriated. I sold a small collectible item, not a large dollar amount of anything. Buyer pays immediately, I think nothing of...

Item couldn't deliver to the buyer

Hello matesI have sent a package to the UK, 20 days ago. and it has been reached to the location on 22 of February But post service tried to deliver the package but couldn't find the buyer at the addressNow the package is still waiting in the post of...

Resolved! Problem with International Shipping ??

In the past month I have had a dozen or more international orders that did not go to the East coast or the west coast to fly over seas, instead they have been scanned buy the postal system and then gone to certain states in the US that seem to have a...

Return Request Case

Buyer opened a return request stating product does not match description. I did not approve request beause I know the quality of the product I sent. So I believe they are lying just to try and get their money back or they messed up the product themse...

Resolved! a buyer requested to return item as they were unhappy with quality, then they asked for my address?

I had a buyer reques a return for sn item they said is a factory second. I told them to return it. They then asked for my address. Shouldn't they already have my address several ways?

Buyer hasn't shipped return, eBay wants me to refund.

I had a Buyer open a return for the reason doesn't fit. Ebay sent them a shipping label but no tracking or anything has been uploaded in the Returns Section. A couple of weeks ago the Buyer e-mailed me and said they shipped it and to please refund wh...

Complete this sentence on eBay return policy...

When the seller accepts your return, you'll receive an email to your messages - opens in new window or tab with the subject “Send the item back”. You'll need to send it back within 5 business days, using tracked shipping. or????? I have been waiting ...

Return Issue

A buyer opens a return case for item will not fit before delivery. Once delivered writes on package "Refuse delivery" usps sends item back.So buyer has avoided paying for return shipping

Resolved! cannot ship with USPS?

Hi - i sold two items and went to ship them today. First one defaulted to USPS as expected; when i choose "print shipping label" on my "All Selling" page it keeps taking me to a Seller Center for UPS where it wants me to link an account. See this lin...

eBay case closed - how can I appeal - seller needs to file missing package claim

Im the buyer - package says delivered (OnTrac) - but package lost (home all day, no door bell or delivery truck etc) . Did open claim with eBay, eBay closed the caim as tracking says delivered. Need seller to file claim for missing package per below ...

Seller Withholding Refund Until Negative Feedback is Revised

I am an experienced buyer and seller on Ebay. I have experienced the same behavior over and over recently from bad sellers and have grown irritated and way past tired of it. I purchased an item from an international seller. I never received the item....

FIlling out an ebay declaration of reciving a fake product.

Hi, ebay asked me to fill a formular but i'm not quite sure what to write there. Can i download a sample somewhere?It says that I won't get a refund if I somehow don't fill the formular correctly so I better be sure.

I have bought a thing that never delivered

Hello i came here, because i dont know what to do. Because i have bought a iphone x 256gb around 3 months ago and i am trying to speak the seller and ebay and nobody do anything to help me.The USPS say on website that delivered the packet, but i went...

Buyer with wrong address wants refund after $40 shipping

Hey guys, I recently sold an amplifier to a buyer who had the wrong address listed on their ebay account.The amp was sent back to me after shipping it for $40 Now the buyer wants a refund, including the shipping cost of $40. Is there a way to only re...