Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

how to upload photos for dispute

Recibí una caja vacía de un teléfono, la cinta marrón estaba abierta y me pusieron otra cinta transparente que no podía enviar las fotos al comprador. ¿Sabe ayudarme, por favor?

USPS Priority Mail Shipping

Hello, So I ordered Priority Mail Flat Rate Envelopes (12.5x9.5) off USPS but I keep getting the letter sized envelopes for some reason. Is there any way to fix this?

Resolved! EBAY NO BUYER PROTECTION (FOOLED BY EBAY)

I want to tell my long story, in which, I was sure, I am the one who is right because I was being sincere and honest. In August 2017 I ordered crest whitestrips and paid 60 dollars including shipping to Europe. Few weeks later I got the package which...

Ebay system broke - can't send refund.

Ebay informs me a problem they detected 40 DAYS AGO is still not fixed. When you try to send a refund for item not received, you get an error message. The message implies it's a PayPal item and to go to PayPal. I got both Ebay & PayPal on the line at...

I LIKE EBAY LESS AND LESS

Hello all! I'm ranting, no real "answer" to this but feel free to addd to it. I've bought on eBay for years. Most experiences have been good or okay, no real problems, but things have changed; useless tracking numbers, badly packed/damaged deliveries...

Ebay closed case in Buyer's favor when item is In Transit

I sent item #173015218908 to buyer but he didn´t received the item on time so he opened a case. Tracking information (RF128543027ES) shows the item is In Transit but still eBay closed the case in buyer´s favor refunding him the money. Now I´m left wi...

Resolved! Item received marked "non-saleable"

I just purchased a pair of base layer pants (long johns) that were listed as new with tags from the seller. I received the item with this sticker that says "non-saleable" and also lists that it was returned because they were too big on whoever bought...

I'm seller, How to refund shipping cost to me if I didn't ship the item?

I'm seller, How to refund shipping cost to me if I didn't ship the item?I have cancelled the order after pay shipping cost and mark as shippedI sent a refund to the buyerBut I can't see the way to refund the shipping cost to me.\\How can i do it? Tha...

PACKAGE NEVER RECEIVED

I ordered a purse which is supposed to be delivered from Japan. I received a form from the USPS that they needed a confirmation signature. My Husband went to the USPS to retrieve the package and was told that the package was delivered. I never receiv...

Resolved! Returns to an amazon drop shipper

Hi guysFor the first time in 18 years I need to return something.I ordered it here on ebay but it came from amazon prime with a gift label in the box.The keyboard doesnt work so I asked to exchange it. They sent me a message with this link to print a...

Opened request too early

am new to the forums and not sure how to really use them. Here is my issue:i opened a return request before my item arrived, I’ve never had to open a return request before so I am new to this.my item was supposed to arrive 3 days ago (the 5th) and th...

Unable to print return shipping label

I clicked on "Print Shipping Label" button on email from ebay to return an item back to the seller, but it keeps taking me to a page that states "This return is complete" and will not let me view shipping label or print it. The only option on that pa...

Print Shipping Label doesn't work? It keeps leading to UPS

I am trying to print USPS shipping label which I usually do. Today it keeps leading me to the page where it says I need to sign up for UPS. What in the heck is going on?

Buyer returns an item after 60 days

It has been almost 60 days and I just received an item back from a buyer. They shipped the item on their own without a return label. I told them I accept returns but that was when the product was still in the 2 week window. How do I process a refund?...

I need to Rant -EBAY GERMANY

It's been a hell of a weekend.Regular buyer in Germany spent over £300 on multi-buys in December which were sent to her Royal Mail tracked and signed in 2 parcels. The German couriers GLS delivered said parcels on 11th and 13th December respectively....