Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shiping with buyer UPS account and local pickup scam?

Hi I sold item. Buyer paid by paypal via ebay and has choosen local pickup but he lives in diffrent state. And he sent: We will ship with our UPS account. Please provide email address to send shipping label. ThanksWhar should I do? ThanksMartin

Multiple complaints in the last week about tracking that won't update

I've been getting bombarded with buyers who are asking me if I shipped their items. In the last week, there have been multiple instances of tracking information not updating on eBay or USPS. One package today I checked was updated on USPS but not eBa...

Resolved! How to stop fraudulent buyer?

The buyer has purchased 7 Surface 3 tablets from us 3 weeks ago. About a week ago he requested to return 1 tablet, we approved his request and received a completely different model with non-matching serial number (still Surface 3, though), scratched,...

Need help / suggestions with a damaged return with a buyer with multiple accounts.

Ill try to make this as simple as possible. I listed this item and it was purchased under this users second account on Nov 26th https://www.ebay.com/itm/112651569408?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649 Here is the initial conversation ...

Buyer's package returned to me: "Return to Sender, No Such Number, Unable to Forward"

Can somebody help me decipher this label? I had a buyer's package returned to me - the return to sender label is in the attached photo. I'm assuming I don't owe postage on this as I weighed it before printing a label, so I'm not sure why the label al...

Global Shipping Program

As a buyer, I just want to say how impressed I am with ebay's global shipping program. When the seller uses that option, the item arrives within days of purchase, instead of months, and the shipping cost is very reasonable. Whenever I buy on ebay, my...

Return to Sender

On August 28, 2017, I purchased several motorcycle parts from bikepartsbarn in the UK. Since I was travelling to Germany, I asked the shipper post the items to an address in Hamburg. The shipment was done via ebay GSP Hub UK of the following Global t...

Atlanta Distribution Center

Anybody else have problems like me. It's an hour from my house yet takes two days to get through. Thanks

Resolved! Is GSP still a major headache to use?

I've been selling occasionally on eBay for several years, but have avoided international sales. I thought I might consider it at this time, but after researching the threads on here, I am very confused and deciding it may not be worth it. I was unawa...

Mistakenly issued a refund for a return before I received the item

Hi! I was wondering if anyone can help with my question. I recently sold a lap top that was in perfect working condition. The buyer is stating it’s not powering on and wants to return it. I mistakenly issued a refund before I received the item or eve...

Resolved! Offering Free Returns - Refunds Up to 50%

We sold an item 11/27/17-buyer requested a return 12/6/17. Automatically approved return 12/6/17, messaged buyer, since the item was brand new sealed, that the item must be returned in same condition 12/6/17. Received return back on 12/11/17, item wa...

Bulk shipping not working for international items

Dear ebay please fix international bulk shipping. If I use another service like stamps.com I can't offer the same shipping price because they charge more to ship the same package. This is affecting my business. It's really inconvenient to have to hav...

Didnt receive the money

asked for a return for 2 items, one becuase it didnt arrive and another because it wasnt as descripted, both accepted my refund and ites been almost a week and still havent received the money on my paypal account

Resolved! item shipped was in perfect working condition and intact, buyer claims it arrived smashed

I recently sold a computer video card. Just prior to placing it in the USPS Medium Flat Rate shipping box, I took care to photograph it for my records after having tested it to certify that it was in perfect working condition. The problem is that the...

Am I better off not allowing returns due to ebay's automatic return policy? I am losing money!

Ebay has automatically allowed 3 returns now due to buyer Remorse. My return policy always states that I only accept items on not as described or damaged items and I always work with the customer on issues. 2 of the items came back in opened packagin...