Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Return shipping label address different from address in instructions

So I was sold a damaged item. The seller refused my return request, but when I asked eBay to step in, they decided the case in my favor, so I get to return the damaged item for a refund. Now, eBay gives me a page that tells me to send the return to a...

Scammed by Buyer - They Returned Empty Box - Options and Next Steps

Following up on an earlier thread, I recently got a return request (SNAD) for "items missing." This was for a sale just over $200 and about 8 pounds boxed and shipped. I just got the return box and it was an empty box weighing 6 ounces in total. No c...

Printing labels and international shipping

Hello I have 2 questions the 1st one is If I pay for a label such as usps first class package using the ebay site can i print the label later, does it save and then I can login and print it when I can? . I don't have a printer atm I just bought one b...

Shipping parcel select

When printing a label for a three-pound item being shipped parcel select, is there an option to select for "hold for pickup" before printing the label?

Plans/Thoughts on new USPS shipping increase

How do you plan on instituting the new USPS shipping change as of Jan 21? I will probably wait to see how the first shipments go after the change to see if it's worth increasing my shipping or not. If it's just 10¢ or 15¢ or so, I may just eat the in...

Resolved! Buyer wants to exchange size, eBay won't let them through retuns.

I sold a ring to a buyer and it doesn't fit they want a bigger size. So I told her to start a return on eBay and I will exchange it. She tried and it said she had to do the return through Paypal since she paid through Paypal. Doesn't everybody pay th...

Resolved! Missing package

I have a weird situation I shipped an item to a buyer over the Holidays - tracking shows it was delivered on December 28th. However it turns out the buyer was on vacation and had a vacation hold - which when you have this it does show delivered as th...

Resolved! Printer Issues Cannot Print Labels

My printer just stopped working and I found out it is not compatible to my new upgrade Windows 10 PC.How can I get my labels until I can get a new printer? Any suggestions for the best way for me to get my labels? I am a seller and can I go the route...

Buyer used reshipper, item damaged, wants full refund?

Total noob here ... I've only sold a few things on eBay, and never had a return before. I recently sold a decorative object to a buyer for a fair amount of money. I immediately packed and sent it off using the paypal address and shipping label. Track...

Problem with shipping

Hi I have a problem that the seller said that my adress is incorrect but if I look in my settings it are the correct settings have anybody a answer Sorry for my bad english

Resolved! Scam? Received wrong item and seller won't give me a new tracking number.

So when I received my item it was incorrect. Contacted seller and they said it was on the way. When asked for the tracking number they said that they can't give that to me over our conversation but only through my personal email. Sounds fishy to me s...

Returning a jewelry item to the UK

I bought a ring form ebay UK. It was shipped here but in lieu of the description (I paid $2200), it was a glass sapphire. I am trying to return (the seller had a 14 day return no questions). HOWEVER now on top of a 30% re-stocking fee, I cannot find ...

Shipping charges

I purchased an item and paid for it ~ got the package but there was postage due of a little under $10 as they shipped Media mail and the package was not media (the post office even opened the package) The seller says they will refund the money but no...

Buyer opened returned on DELIVERED item they say never arrived. How do I handle this?

I recently sold as item and shipped it USPS First Class with tracking. The tracking number says it was delivered today but the buyer has opened a return saying it was not delivered. They've opened the return under "item damaged or missing parts". If ...

Partial refund and returned scams

So I'm in a bit of a bind. I was selling a sweater, brand new still sealed in its bag. Buyer gets the package than sent me a picture of the bag open and wanted a partial refund. I knew right away he was trying to scam me because the only way that bag...