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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Warning on changing Order cut off time for same business day handling

I have a set cutoff time of 12PM EDT, but some days I just don't want to wait around, so after packing all my orders, I will change the cutoff time to 10AM or 11AM. Well, eBay does not recognize the change, which is stupid. I have gotten a few dings ...

Late Shipment Rate - Max Estimated Delivery Date

Looking over my Late Shipment Rate full report excel spread sheet, I wanna know where ebay get's it's Max estimated delivery date column information.

Buyers Using 'Item Not As Described" for Fit.

Twice recently and three times over the last several months I have had buyers use' item not as described' in the case of a clothing item not fitting. eBay customer service has been helpful in all three cases BUT each time it was handled a different w...

Oredered a projector from ebay retailer select n pay who claimed to be shipping from u.s

Ordered a yg 300 projector from select n pay... took my time and paid extra for it and extra for shipping to get it before Christmas from a u.s retailer... they claimed to be located in atl with only a 3day delivery time with priority mail... there w...

Automated Package Verification

It's been several months since this has been implemented. Does anyone have any experience with adjustments in regards to being credited or debited for over or underweight packages?

Seller scamming Magic Cards. Return Denied.

The seller states that they don't know anything about Magic the Gathering trading cards. The picture was of 8 stacks of cards with a rare ontop of each stack. This gave the illusion that there was a wide variety of cards in the "collection". I receiv...

how long before refund shows up on credit card?

I received an email from eBay on Tuesday 12/19 that the seller has refunded.I paid with credit card linked to my Paypal account. So, far nothing "Pending" showing in my Paypal account.And nothing showing "Pending" on my credit card. How long does it ...

Resolved! When a seller lies....

Hello,I already know about when sellers use false pictures or information on listings, I can of course request a return/refund.My question is related to being lied via a message, when asking specifically about details before buying, because the listi...

Resolved! Need some thoughts on a return process.

Long story Short - Customer opened a does not fit return - no contacting me before hand. I get the request, say sure I will take a return. Fast Forward - nothing has been sent back - the Ebay people keep emailing me telling me I "SHOULD HAVE" receive...

My late shipments

Hi ,ı checked my late shipment rate and ı was shocked.Although ı printed my labels in the same day my items are on the late shipment list .ı want to clear especially the last ones. Although its post offices fault ı am paying for it ,its unfair .ı can...

What do you make of this? 2 purchases and 2 addresses. Buyer claims never received

buyer contacts me just under 30 days for each purchase, both which were placed within minutes of each other on the same day. I pointed out that each purchase had a different shipping address but both were in their name (same town), as provided by the...

Item was shipped as described

I recently sold a Panasonic 3DO FZ1 console. It sold on Saturday 12/2/17 and was shipped 12/4/17 and was recieved on 12/6/17. Now on 12/21/17 the buyer is saying it doesnt work correctly. I played the console the day it was sold and before I placed i...

Seller and item removed but I want to cancel order.

Ok so I recently bought a vaporizer ( I know it’s agiasnt the TOS) but I didn’t know that till I found a page online talking about it because I found this out I wanted to cancel the item but when I looked the Seller and the item listing were removed ...

Resolved! Return items

I have an eBay seller account linked to Paypal, where I put products from China. If a customer bought a product and wanted to return it to me, would the product be returned to my personal address at PayPal? Or will be returned to the address exist in...

"Submit for reshipment" - unable to click the actuall button

Hi! I just received an email from Ebay saying that the package for some reason couldnt be deliviered and that I have to fill in the form for reshipment. But the form is corrupt, I can´t click the button saying "Submit for reshipment". I tried Safari ...