Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item arrived damaged due to how I packed it, buyer is friendly, I have questions....

I sold a metal sculpture to a customer who lives about 1500 miles from me. The sculpture is about 12” tall and has two pieces that stand out from the main piece, one about an inch, the other about two inches. I tried to package it very carefully but ...

Resolved! Long shipping times

Why does eBay "HIT" a seller for late shipment when it is the glorious almighty mpost office who has screwed up? I just recently got "HIT" for 2 cases. Heres the first one: (Keep in mind that January 25 was a Federal Holiday - MLK Day)Order details T...

Resolved! Received an item that was damaged with poor packing

I made a purchase of a vintage jersey sold to me by a seller during Jan 12th.The seller dispatched on Jan 16th and I have just collected the item from my postal office.The seller shipped the tracked jersey to the UAE on the 16th of Jan and it took we...

Padlock on seller’s shipping settings

There’s an auction item I really want, but the seller can’t tell me the shipping price for it because of the padlock. Although her other items can be shipped to me, and she knows the price, so she’s agreed to send it to me if I win and send her money...

Received a faulty item and seller is not cooperating to solve the problem

I recently bought a pair of samsung "iconx" earbuds. In the description of the listing it was stated that the item is unused and brand new, and is excluded warranty. I assumed that it's safe to buy because the item was new and I thought I can manage ...

Return Dead Line

Please advise , The buyer has had the item for 30 days now and messged todayand said it does not work , What do I do ? Is there a dead line for returns ? Thank you

Charged Extra Shipping after Purchase

Hello. I purchased a collectable figurine statue that's fairly sizeable. The advertised shipping was 30 dollars, domestic. I received a mail from the seller today though, saying they noticed the shipping was wrong and due to the size of the piece, th...

Shipping not revived no information

Bought item on 22nd feb seller will not mark as shipped or paid so I have no idea what’s going on he will no communicate

I feel I have to speak up about what buyers are doing and the post office not helping the situation

Lets assume someone broke a plate at their home. They take a picture of the broken pieces -go to ebay and order another of the same plate- and when they receive the plate they say it arrived broken using the photo of the plate they originally had whi...

accidently bought an item (on my old adress)

its not even 10 minutes later, i clicked BUY because i thought my adress was already changed because i did it like a couple days ago ( i thought) but now it says it going to get shipped to my old adress. I purschased it like 10 minutes ago so how is ...

Patience is a virtue but for furniture be careful

Regarding patience is a virtue not always in my case after purchasing two Broyhill nite stands and contacting eBay for a return, here is what happened first been looking two years for them and only finding one seller on eBay I bought it. It comes in ...

Buyers Returning Items Because they change their minds

Are many of you having problems with buyers who purchase items then change their minds once they get it simply because they just don't like it or don't want it after all. I'm a seller who does the 30 day refund which I don't think I like too much but...

What do I do if my buyer asks me to ship to a different address?

The buyer sent me a message right after paying, his shipping address is in HI but he asked me to ship to Japan instead. Should I refund and ask him to redo the payment with the new address? Thanks in advance!

Combine my in-cart orders

Hi,I added 4 different items to my cart from 4 different sellers. I want to combine them together before buying them to be sent to me as one shipment. how can I do that? Thanks.

Resolved! Print Shipping Label

On one my sold items (just sold, not yet paid) the "Print Shipping Label" is highlighted. I didn't think this could happen. Obviously I won't print the label until the item is paid, but has this happened to others?Thanks, kappalady