Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I am so sick of ebay.com being so slooooooowwwwwwwwwwww

You guys make billions of dollars. And you can't have a server that doesn't take 5 minutes to respond?

Returned broken item, and I did not get any replacement or refund.

I order an item from this seller in 10th of Nov 2017, the item arrived on 25th of Nov 2017, but broken. After contacting the seller, we agreed that I would return the item, and she would resend a new one. So I did return it back to the seller. But th...

Having problem Shipping from Europe to worldwide

Dear eBay Community.I live in Greece and i have registered to ebay.com i also did my first sale, but when i got to the point to print the shipping tag eBay was telling me to change my address to a US address. Hence i posted the envelope with the Gree...

eBay can make mistakes, but we can't

I unknowingly clicked UPS instead of USPS on Paypal when I combined a shipment to one buyer and added the second tracking number to the other item. EVEN though they both had the same tracking number. When I reallized what I had done, I checked my das...

Resolved! Item but not box damaged in shipping, seller files shipping damage claim

An item I received was damaged in transit, but the box wasn't damaged, just the item broke inside the box. The seller has accepted my return, and has filed a shipping insurance claim. The return process asks me to verify the insurance claim and speci...

Resolved! Smartpost divisor question.

I sort of stopped using smartpost during the price increase debacle and completely lost track of what's going on with it. Can anyone confirm that the divisor is indeed still 166? Are shipping charges calculated correctly? No after the fact surcharges...

feedback left for seller

Is there any way to revise a feedback left for seller after a refund has being issued? ie.seller charged me a 15% restock fee on unopened mechandise.thanks

Resolved! Buyer Wants Regular Shipping Instead of GSP

I sold an item to a customer in Europe. They purchased and already paid the Global Shipping Program fees. Now this person is requesting that I ship the item regular USPS to Europe, and then he will get a refund from eBay/Pitney Bowes on his own. He s...

Anyone have experience with USPS insurance claims?

Hello all, I sold a graphics card on eBay at the beginning of February and the buyer just contacted me saying they received it broken. I shipped it via USPS with insurance covering the item's value. USPS's site says that the recipient must hold onto ...

Resolved! Negotiating lower shipping rates

How come other companies can negotiate lower shipping rates, but ebay can not? Please help me understand why. I am pricing to ship a glass cake plate with dome lid, it weighs a little more than 2lbs.Because of the dome I have to use a larger box. It ...

Customs problem

Hi so i ordered 3 separate items on ebay so 3 different tracking number 3 orders and the seller shipped with dhl but dhl in my country montenegro is awful they try on everything to charge you something so i buyed 90$ item on ebay and customs stopped ...

Resend going to arrive to late

I send a item back for a refund on the 26th becose it was counterfeit I used the code ebay gave to ship it it sayed 2-3 business days but it still has not arived jet I think it's going to ged there to late what do I have to do if it does arive to lat...

Defective product return

Hi, Seller says the item will be replaced but first wants me to cancel the return of one of the boxes I started. Should I? Will eBay hold seller to these internal member eBay-sponsored email intentions? I'm of course willing even to send the defectiv...

I'm from Slovenia and when I ship to U.S.A. eBay treats that as domestic shipping.

Hello everyone! I'm from Slovenia and I think because I'm registered on www.ebay.com (which is located in U.S.A) eBay calculates shipping to U.S.A. as domestic shipping. When I put shipping info into the form I put 2.94 $ for domestic shipping and 7....

Ebay removed the paid item

On March 11, have purchased an item on ebay and paid immediately. On March 12, ebay removed the item. I don't know what to do to avoid being a victim?