Shipping

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Return Request Buyer Says Item Shipped Seller Has Not Received Item

Buyer opened a return request on Nov. 30 because item did not fit.I accepted the return. Buyer was supposed to return the item.On Dec. 22, I received an Email from Ebay saying Buyer said they shippedthe item back to me. I have not received the item. ...

Seller sent a faulty item

Don't use this seller, they sent a faulty item which I have returned to an address given by them which doesn't match the address on their ebay account. Two months down the line and I still have had no refund nor any contact from them.

Resolved! what does departed transit country mean

I might sound stupid but what does departed transit country?

Seller Fraud

Hi - my husband had fraudulent activity on his account (which was identified by eBay). Someone hacked his account and purchased some necklace charm for $20 but charged $150 for freight (from China to Aus) our credit card was charged for the full amou...

UPS tracking status; "processing for delivery" but is scheduled for delivery today?

I was supposed to have a package scheduled for delivery today (was already mentioned when I tracked it online). The last upate it was is that its "processing for delivery" in the nearby UPS in my city. I know it should've been "out for delivery" if i...

Question regarding return.

I was going through an older email adress and noticed the subject was an item I had sold and shipped at the beggining of Dec and delevired on the 11th of Dec. The email was dated on Dec. 25th telling me her daughter opened it and it didn't work. Ther...

shipping dispute - what to do?

I sold several items to a buyer. The package had tracking (9402109699939485030033) and signature confirmation, and it shows that it arrived at their post office a few weeks back and that they failed to pick it up. They claim they went to the post off...

Why does ebay force buyers to purchase return postage?

I have my own Royal Mail account, which is cheaper to use than ebay postage. Everytime I want to return an item because it didn't fit or I've changed my mind, I have no other choice but select purchase of postage from ebay. Is there a way around this...

How would you handle postage if you have to ship in multiple packages ?

Hello,I'm about to start selling here again after many years. But could someone please help me with this possible scenario;If someone buys two or more articles of clothing from me and it's bulky, like a huge knitted poncho , plus a large full length ...

buyer returns item claiming color isn't as pictured.

I recently have had two returns claiming the color was not as pictured. One was a pair of wooden sconces and the other was a vintage dish with flowers painted on it. In both cases I accepted the return which cost me more in postage the items can be r...

Paid by paypal and bank account, what happens if item is returned?

Trying to figure out something. Let's say there is $100 on paypal account and the person is buying an item for $200. The payment is made like that - the system took $100 from the paypal, leaving there nothing, and then $100 from the bank account whic...

Returns

I had a buyer return a cake pan because she said it was not 8" as advertised. She opned a case and added a picture showing the pan was 7 1/2" but she measured from the bottom. Cake pans are always measured on the top and I told her this but ebay deci...

Resolved! Buyer claims Items Broken During Shipment via USPS. How to proceed?

Hi Community, Need your advice again.A Buyer just reported to me that an item was broken during shipping (see attached photos from the eBay Listing). She claims that two of the plates were broken in shipment, but the other two plates, and all 4 glass...

Returns

Hi, A person bought a used item from me. It was like new when I shipped it out and my listing said no returns accepted. The customer started a return saying it doesn't work like she anticipated. She admitted it works, but said that she should have bo...

shipping

usps new IMPB system Ive had to hits with it so far for postage being do and automaticly taken from my acount all because the the label was paid for usps bye wieght and dimensions the box used was a flat rate box but where it sais flat rate had been ...