Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Tired of Buyer Return Because She Did Not Like the Dress Despite Photos and Details

Listing detailsI listed a JCrew dress with 6 photos: 3 from actual dress that I had in my closet and 3 from stock photos with models. I also listed waist size, dress length, and chest (armpit to armpit) size and other details. The buyer open a return...

USPS Shipping label Shows It was Created in Wrong City until we scan it at post office

We sell an item and buy the USPS label through ebay.We then get a tracking number.If a customer clicks the tracking number before the item has been dropped off at the post office and scanned often they will get a city/state that isn't ours. For examp...

Resolved! What to do when you're selling a download item but the seller doesn't download?

If the seller paid but doesn't download the item given, what can you really do?My items are usually non refundable as they're download items.

USPS Parcel Select Ground Sevice Delivery Time Is Ok

Just an FYI: Shipped a 4 pound USPS Parcel Select Ground* pkg from California to Indiana (zone on afternoon of Wed 10/25/17 and was delivered morning of Mon 10/30/17. Not bad. Priority might have made it there Saturday, and Smartpost likely would hav...

Resolved! Shipping CDs in cardboard mailers

I've read through a handful of threads about this but I'm still a bit confused. If I use a mailer like the one pictured to mail out a CD, what is the cheapest shipping option? I've gathered that it might be First Class Parcel for $2.66? Are there any...

3 day or 5 day seller make it right period? What is it and where is it?

I've heard time and time again about this "3-day seller make it right period". Firstly, not sure why they call it that because many times the seller didn't make it wrong, to begin with. In any event, I had a customer open a case that was determined t...

Incorrect address given to buyer for return.

In the past when a buyer requested a return I could choose a specific return address. I travel south for the winter and send my packages from a different address than the one eBay has on file. Tonight a return was authorized to be sent back to my sum...

When item did not arrive: never accept a 'replacement'

Bought a few small items last year from several asian sellers. Just wanted to share my experience. Most of the items arrived on time (apparently over a month is 'on time' now). But 3 of them never showed up. Since these asian guys are selling volumes...

High value internation sale, delivered after buyer won the case - any options?

Hey everyone- long time seller here, first time posting. Basically I've run into this situation that I've never had occur before, but I have asked eBay reps about it multiple times previously and it seems that I was given a lot of incorrect informati...

Buyers Who Know The Scam Tactics

I’ve been posting on this board to gain information on how to deal with a buyer who wanted a return six days after receiving a pair of sneakers and signing for it signature confirmation.For the past week he has been asking me to partially refund him ...

TRS Has to Offer Free Returns in May???

I did a Google search and came up with this: Top Rated sellers will be required to offer 30-day free returns to be eligible to receive the Top Rated Plus discount and badge. Some category exceptions apply. So it really is true? Starting in May to get...

Not sure what happens when I file for a refund from the GSP for a damaged item.

So I bought a used item from a seller in US, shipped to me via the GSP. However, when it arrived, it appears that the box was opened then resealed with tape, the inner packaging was cut open by a knife or something and worst of all, the knife cut lef...

Resolved! need advice on a return!

Hi Ebayers, I Bought an iPhone on eBay, the screen arrived cracked (slight crack on the side of the screen). I do not know if it was shipped like that or damaged during shipping. Contacted buyer he said he will exchange or refund me. I told him I wou...

You be the judge

I listed a video game new and it is. The shrinkwrap had a tear on it. I even included the picture on the auction. So the customer is demanding a partial refund because of this. It clearly had a tear and the buyer should have seen the picture. I told ...

Partial refund

Just wondering how long it should be taking for me to get a partial refund. Seller agreed to partial refund as item was not new as described, but it has been 3 days and all I have for proof that credit has been started is sellers word. I have not rec...