Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Change/Edit Shipping option before bidder pays?

I have a bidder for an item that will weigh about 14 oz when packaged. The shipping is USPS First Class Package. I want to fix it before the auction closes in about a day. Can I either change this to Priority or pay the difference at the Post Office?

Payments being reversed

Very strange thing happening in my account- I have my listings set up with immediate payment however every once in a while a listing slips through without the immediate payment box being checked. So a few days ago when I saw I had an item awaiting pa...

Item is 10 days late after estimation

I bought an item February 2 from credit card and eBay estimation said item should arrive between February 18 and March 5. The seller gave a traking number which says the item was in Canada February 28, since that no more update was made. I try to con...

Quarterly $25 coupon for shipping supplies not so good a deal any longer

In the past I have been pleased and thankful to get my $25 quarterly coupon to be used in the ebay shipping supplies store. However, now the deal is not so good due to the lack of inventory and change to the products they are stocking. In the past I ...

eBay shipping supplies - new inventory reduction

Down to two box sizes as of this moment.

Resolved! I purchased something that was Not As Described ...

I purchased 2 cases of flushable wipes for seller.The item I recieved was not what was as listed.I contacted the seller that the item I recieved was not as listed and wanted to return them.This took about a week before they issued a return.I returned...

Item marked as shipped via ebay package

Finally the seller decides to send me my purchase almost 1 month from sale date. They marked it shipped via ebay package, but there is no tracking number associated. Have asked for tracking number so I can verify and close the resolution case I opene...

How to offer partial refund after item has been returned?

If you agree to take back an item that was sold with free shipping, but it was a case of buyer simply changing thier mind and wanting to pay for the initial shipping cost, how can I send an agreement for a partial refund(full purchase price minus wha...

extended handling time or vacation

I have a question about optimizing sales during vacation or when you might not be available to fill orders.... I will be moving my inventory across the country from Kansas City to Los Angeles. It will take me about 7 days. Does anyone have experience...

buyer returning item

Hello, I have a buyer that purchased a set of coins on March 8, He is nowreturning the item for refund, he gave the reason for return asReason for returnOrdered by mistakeCommentsI double order1st if did not order double, that is his 1st purchase fro...

Shipped Packages Not Updating In Late Shipment Rate

My late shipment rate took a huge hit, and I have discovered what the issue was. But I have lowered my prices to sell a lot to save my level. I have sold many packes and shipped properly and on time. These packages are not showing up at all as shippe...

what is the process when a buyer doesn't receive an item

Hello, I sold an item packaged and dropped off in the mailbox on Mar 7th, no tracking shows the item in the system so the buyer contacts me where's my item so I looked into it and the estimated delivery date was the 14th which I explain it to him so ...

Shipping from Texas to Puerto Rico Transit Time?

So a customer asked me that he needs an item by Saturday for a birthday. He paid for first class, but I suggested priority seeing where he is located and I will pay the extra $3 for it. The question is, will it arrive by Friday or at least on Saturda...

Fed-ex "smart post" claims

I shipped a $75 item that cost around $40 to ship via the Fed Ex system; I thought I had exercised due diligence in shipping it, but it got damaged going around 100 miles to south NJ. The buyer sent me a number of pictures of the damaged item when it...

Sellers and returns

Well as usual Ebay has forgotten the sellers with another lame update. Now that we are being FORCED to eat returns no matter if the buyer totally messed up is a crime. That is why I enforce a 20% restocking fee just in case. Why is there not an optio...