Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

APPEAL : Has anyone received a peter rabbit soft toy teddy comforter in error in the past month?

Hi, this is more of an appeal than a discussion!! I know this is a long shot, but I had ordered a Peter rabbit comforter for my son as it's his security blanket from the USA back in Feb. We received our package at the end of Feb, only to find there h...

Resolved! USPS First Class shipping charge incorrect

Hello,I listed an item (item number 123029197031) and the total for shipping was $0.71 cents. I did not realize this, but the item sold and when I went to buy the shipping label the costs was $3.50. I doubled checked the listing and I believe I put i...

Shipping error

How to set the shipping courier from Croatia? It lists only US couriers as domestic. Finaly results in the error and cannot post the sale. The option that I need is to set the fixes price of delivery for the EU and on ask for elswhere.

Losing a SNAD case for an item buyer said was as described?

I recently sold two lots of 50 lbs. of bulk foreign coins. These were two seperate items. After both shipments arrived, the buyer submitted a return request for both items, claiming that one of the 50 lbs. lots arrived intact, but the box carrying th...

Tracked item delivered and signed for at wrong address

I ordered an item via eBay. The item was due to turn up the next week . It never arrived. I contacted the seller the following week and they supplied tracking information for the item delivered by DPD courier. I checked the tracking number and it sho...

Business Policies

I have been using the Business Policies for a few months, actually since before Christmas.At first it was fine, it works smoothly and all. But now, I need to change my handling time, just for a few days. I have to set up new policies for each type of...

Shipping Time Frame?

I know it's been asked a million times before, but some answers are old. Is there no time frame at all when an item that is paid for needs to be shipped?

Return -defective because of color

My second return request from sellers selling from same catogory She claimed defective - reason clor looks different from selling website.I got it from the retailer, so I ask her what selling website she was refering to, yet to hear back from her. So...

Resolved! USPS shipping expenses - Please advise

Hi, I need to mail a box from Ashburn, VA (zip code: 20146) to Fairbanks, Alaska (zip code: 99709). Its weight is 18 lbs and the box dimensions are 23" x 12" x 10". I went to USPS website to estimate the shipping cost and the minimum I found was arou...

Resolved! Seller sent an empty box

What more can I do? I purchased a ring . Today , I received the package by USPO. I opened the package (it was fully sealed with no evidence of tampering) , and opened the box, only to find it empty. This must be a scam. I notified PayPal and they tol...

Shipping Discount for Sellers

As a seller, I've noticed that sometimes I get a discount on shipping and sometimes I don't. I thought this had to do with whether or not the buyer used Buy It Now, but I didn't get any type of discount at an auction that just ended. This shipping is...

What to do when you schedule a usps pickup, but unable to get the package out due to some reason?

Reasons being buyer changed mind, your printer ran out of ink etc. I know scheduled pickups can be submitted and edited up until 2am, but what if the above reasons occur and you cannot fullfill it after that time limit? Its not something that occurs ...

Already 12 day past. But everytime i check where my item is its stuck on jan 27 2018

Hi. Im having problems with my mail. Its been 12 days and its stuck on transit of destination jan 27 2018. Before its says expected day to arrive is jan 27 2018 but when it past that day it nver updated. Its already feb 9 2018. Wat should i do. Ibeen...

Returns

Just a heads up to sellers. Ebay now allows buyers to return items because it "Doesn't match description or photos". This reason automatically opens a case. I had this happen, and in reality, the buyer probably just didn't like the item. But, in choo...

Refund of money

Hello, buy and pay for an item and then the order was canceled by the seller, I sent you emails but you do not intend to return my money. What I can do??