Shipping

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Order sitting in customs in the wrong country?

Hello, I had shipped out an item to a buyer that was supposed to go to canada. about a week upon shipping the item out, the buyer reached out notifying me that their shipment was sent to italy according to usps tracking?! the item has been sitting in...

Damaged return

Hello. I have been selling vintage car parts on Ebay for a long time. I certainly get some returns for thing that do not fit, no longer need, etc...and I gladly accept them as a cost of doing business. I recently sold a turbocharger for a Mercedes di...

Handling fees

It appears handling fees are more common these days. I remember when Ebay did not encourage them at all and it was not done. Now it is more prevalent. Is this true and it is more acceptable?

Should the seller be protected or not?

We got the first negative feedback today! As a top rated seller for years, we do our best to keep our ebay reputation. Shipping within one day, tracking each order, communicate with buyers for their request, etc. The buyer damaged the coin and reques...

Item not as described

I bought an item form a seller in January and I wasn't able to open it right away. I was in the process of moving so I wasn't able to open the box and test out the item. I was finally able to open it a few days ago and it doesn't work and the items a...

bag listed in the UNITED STATES, but shipped from hongkong,

i bought a bag and the listed location is in the United States, but the package shipped from Hongkong, now i asked for return , coz its fake. the seller asked me to return to the North Korea. What should I do?

Resolved! Buyer had her address wrong and the item came back to me

I received a package back from the post office because they said the address was undeliverable. I sent the buyer a photo of the label to see if there was something wrong with her address. She wrote back that there was no apt. number, she didn't even ...

Item marked as Delivered by Agent but not received

HI,I have purchased an item from America while im in Australia & the seller has given me a USPS tracking number. The Item has been marked as 'Deliverd, by Agent' and has been signed for.The place of the Agent that has signed for it is still in Americ...

International Shipping and Returns

If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an XYZ error, the cost of return shipping will be deducted from your refund unless your item qualifies for a...

Problem with seller's return address

Hello,Asking the community's kind advice for the first time here. I've opened the SNAD case because of the fake item, in which the seller (private seller) has accepted my return request.He left only his address but not his name into the Return Detail...

Does eBay give you a defect/black if your item doesn't arrive on time (USPS delay)?

Hi everyone. In late April, a buyer purchased an item from me. I printed the label on Ebay minutes after they paid and it got recieved at the post office by the next day. Turns out USPS made an error where they sent said item to wrong facility which ...

Fast N Free

Hi Just wondering, I bought an Item on the 5th of May. It said fast and free 4 days ... I just checked delivery Fedex Smart Post and says Wed 5/17/2017 by end of day. Is this normal.. If theis is fast. I would reather pay next time for something fast...

Resolved! What is the shortcode for SPG stands for?

Hi, I see in the tracking history for an item I purchased about two weeks ago, it says the item has been delivered, with the last location being EPIN, SPG. I have called up my country's national mail service provider, a few courier companies, searche...

Ebay's shipping system needs an overhaul

The shipping policies don't enable you to set up different criteria for different countries. For example shipping to Canada is low risk of the package getting lost. Shipping to Mexico is high risk. The shipping system should enable you to set differe...

Resolved! Calculated postage on listing page doesn't match postage on shipping label

I must be doing something wrong, but I can't figure out what...I put up three Beatles souvenir booklets for auction; two of them have sold. The calculator on the listing page told the German buyer that it would cost US$14.60 for one of the items to b...