Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

International Shipping functionality -_-

Setting up international shipping on Ebay still doesn't seem to work for everything and I can't see why others don't have the same problems. Issues I'm having: 1. When I create flat discounts for domestic and international, A. you can only chose perc...

Did not receive item

I ordered on Feb 8 18 but still now I didn't receive the item. My expected delivery going to finish.give me solution for that

Shipping rate table question (overseas example/problem)

I'd like to hear from somebody who uses the Shipping Rate Table option for shipping from the USA to non-USA destinations. The table has two inputs, "cost" and "+per pound". International Express Mail is roughly $64 for the first pound and $5 for each...

BUYERS: Let your gift recipient know a gift is on the way.

I periodically get emails from someone asking me about an item they received but never ordered. Turns out a friend or relative bought it under their own name but sent it to them as a gift. Sometimes the buyer asks me to include a note which I am happ...

Seller outright lying in feedback rebuttal. Any recourse?

I bought an item from a seller that turned out to be counterfeit. Left honest feedback about the item, got my refund. The seller admits that the item was fake, that I was right, he was wrong and he pulled all his listings for similar items. I'm not e...

Buyer claims item is damaged, but rejects refund for $1 dollar item, now wants more!? WHAT!?

*DEEP BREATH* Can someone help me deal with a buyer this absurd so it doesn't consume my time and threaten my reputation over a few lousy dollars, now or ever again? Here's the situation: I sold a cardigan for $.99, I was having trouble selling it so...

US to Canada first class shipment "forwarded"

I shipped this item, handing it not across the counter but the the local postal guy, and it showed as "forwarded": LZ416984541US The last time I shipped one that showed up as forwarded it never arrived at its US destination.

4px/Singapore post

Has anyone got any experience with them? I got a tracking number from the seller, and it shows multiple scans, from pickup, to warehouse, handed over to airline, but the final scan, preparing to dispatch, was 2 weeks ago. That is when i track on the ...

DHL

Good day, How long before I receive my paid and purchased item, and it seems that Ebay doesn't offer express delivery, other companies have options of quick delivery such as DHL it depends on customer to decide on the one to choose? it saves time Ken...

Bought an article and received something different

Hi everyone, I'm not a very experienced user but here's the situation: Recently I bought an article and it clearly said it was model X. The package arrived but instead of a model X, I received model Y. I've sent a message to the seller and we're curr...

Resolved! GSP-Would like to confirm something before I get stupid.

I removed my GSP feature because I had a problem a few years ago. Sales are slow, so I was thinking about adding it again on a few items. I want to clarify details. I sold a phone case, I think to Canada. The buyer claimed defect, I think there was a...

Buyer requested return through messaging due to color....next step?

I am not a high volume seller, and this is the first time a buyer has asked to return an item. The request came as a message. The buyer states that in the photo the stockings appeared "Suntan" but he believes they are "Dark Taupe". It's such a subjec...

Buyer request to return item 2 days after buying it and item is shipped

Buyer bought item 2 dsys ago,I shipped it and yesterday buyer openef request to return the item because he changed his mind. I told that this is impossible and that I cant stop the delivery anymore. Also I told him that he should have cancelled order...

Sent a product back without opening a return request

So ive been trying to buy a new phone but every 'new' phone I get is used. One potential seller said that since the phones looked like new she posted them as 'brand new'. Anyways so I talked to the seller via messages and she sent me a return label. ...

GSP general questions.

Concerning what actually happens at the GSP center, do they automatically open packages to verify the contents? Do they repack items or just place a new label over the original one issued by the seller? Also, if I list an item and say in the listing ...