Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Has eBay changed the way returns are handled, especially return shipping labels?

As the seller, I have always been able to send an eBay return shipping label to the buyer through the returns center. Now this seems to have changed. It appears that the buyer is now responsible for retrieving the return shipping label on his end. Is...

Does this Royal Mail 2D barcode work as a tracked item or is it just a barcode ?

Iam really confused With this barcode thing,I've read it's just a barcode and not tracked at all.

Got something I didn't order in the mail from an eBay seller...

I got a hard case for iPhone 3 today but the seller's name and the company does not show up in any of the saved Paypal email in the last 3 years, and tracking # doesn't match the 2 items I have in purchase history that hasn't arrive. Those 2 are from...

USPS Lost packages

Has anyone been having USPS loose several packages recently? I have had 3 package lost reports this week. All 3 show departures from random hubs all over the US (not just one region) and never appear again with a week since any update from the day th...

Global shipping program problems

Hello, it’s practically impossible for me to contact actual eBay staff about this issue soo hope someone here knows... I ordered a roof molding for my 2011 Prius Back in January from USA, I live in Norway. So that’s where therbay global shipping pro ...

eBay Global Shipping not giving shipping quote.

Hello for Item https://www.ebay.com/itm/152966796501 I have both the Global Shipping Program enabled and the weight/dimensions inserted into the listing however when you click on the Calculate shipping button from France it says the seller has not se...

Why insurance on items we ship?

It is obvious that the "free insurance" from usps on items we ship is not free, the fee for insurance is in the cost to ship. So, when an item gets broken during shipment, the post office should follow through and make it right with the buyer. But, t...

Scammed by seller

Placed an order with seller only recieved on of the packages. In good faith i wated for the second package it never arrived and i was to late to get a refund from ebay. Then when i give my feedback they have the nerve to say i was scamming them. here...

Kunde behält Scheinwerfer und bekommt von Ebay Geld zurück

Habe Scheinwerfer nach Italien verkauft,Käufer meldet Artikel als defekt,Rückgabe Anfrage gestellt und die habe ich zugestimmt.Nach 4 Wochen immer noch kein Scheinwerfer bei mir eingetroffen aber Ebay hat über Paypal dem Kunden Geld erstattet (über 4...

Buyer leaves note upon payment that says they would return item.

Hi, guys. I just have a question. I have had a buyer cancel purchase "after I read the fine print" which to say is the description of the item that she bid on. Okay, so there goes that sale, but you know, okay. Today I had a sale that I purchased pos...

Item missing from package

I ordered an item and paid through paypal. When it arrived, the package was opened and the item was not inside. I contacted the seller and told them that I received the package empty and they said it needs to have a red seal if the item went missing ...

Buyer received wrong item won’t return it after we sent out correct item

We sold a vintage doll to a buyer over a month ago. When they receive the item the immediately contacted us and said it was the wrong doll they bought. We had 2 very similar dolls and sent the wrong one by mistake. We apologized and immediately sent ...

Attention, your returns are very high.

Surely other sellers have received this notice today, Attention, your returns are very high.Obviously, though we were told differently, eBay is keeping metrics on returns and there must be some determent on BMSV. Contained in this eMail were stats fo...

Best option for shipping 5 DVDs in one mailing

While I have often used single DVD bubble mailers with significant success, I received an order asking to ship 5 DVDs. What option(s) has anyone used with success in such cases?

Package never delivered to my home

package was taken and delivered to a UPS store in my town per request of shipper it would be delivered to the post office and then sent to my house which change tracking numbers package never was given to me or sent to my house eBay back them refused...