Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller deliberately transferred insufficient funds for return postage

Dear Community I need guidance on how to proceed with a case where I need to return an item, but can't come to terms with the seller in regards to the postage. I bought an item back 6th of march which unfortunately wasn't as described. Believing this...

Shipping Fees

I did a search for antique Griswold cast iron rabbit molds, and several were listed. Some had free shipping, others charged between $18 and $22. Selected one with free shipping,(),and was ready to place a bid when I noticed that not only was it not f...

Never Received Case opened, please just shoot me.

Buyer purchases item Monday the 19th, pays immediatly. I print label drop at USPS on the morning Tuesday 20th, USPS scans in. Item ships priority, Im in TX buyer in PA. Today buyer opens not received case, 3 days right ? This is the 23rd? Message fro...

Received my first SNAD Case

I have received my first SNAD case today. Item # 323105324374. The buyer did not contact/message me first, but instead opened up a case against me. The buyer said in the return request, "There is no description regarding the material of the bottle. M...

Fedex weighs package wrong. Consequences?

Not an Ebay deal but I was returning the core for rebuilt auto part. Seller sent me the Fedex label and I dropped it off at Fedex. Weighs about 70 pounds. The scale was set to kilograms and it showed 34.2 kg but the receipt I got has it at 34.2 lbs. ...

Resolved! Does poor packaging warrant negative feedback?

I ordered a $700 camera lens and it arrived packaged in a box that was too small for it and had only the carrying case and a plastic bag as protection. I haven't tested it yet because i don't have the proper equipment at the moment, but assuming that...

Item purchased 5 days ago, seller logged out from account for no reason.

I recently purchased an item for over $80 excluding the cost of shipping that has been removed by ebay. The seller logged out from ebay three days ago without providing any explanation or reason why he chose not to dispatch the item for me when the s...

Advice Before Shipping

I just sold an xbox through auction. The buyer paid immediately after I sent the invoice. I will be shipping it tomorrow since the post office is already closed in my area. The buyer just signed up for eBay minutes before the auction ended so they ob...

Buyer have same address but different zip code!

Is it safe to ship it? New buyer with same exact address name but zip code is different and when i enter both address all point to the address on ebay purchase not paypal.

How to deal with the return-process with Chinese small items seller

Hey. I purchased few $4 items and then received wrong items. I asked to return the items to the seller and provided pictures of the items I received. Seller approved RMA. What next? I cannot find any way to contact the seller for him to provide shipp...

Indiana to NJ in 1 hour ?

I bought an item from a seller who listed the item's location as Fort Lee, New Jersey. When I enter the tracking number he gave me at USPS.com, I see March 22, 2018, 11:42 am Arrived at USPS Regional Facility KEARNY NJ DISTRIBUTION CENTER --- March 2...

Buyer Requested Refund - No decline option

So I have a fixed price listing here. A buyer bought all 5 of one option (Spinefists). He has now opened a claim saying the listing was for Devourers, and was shipped Spinefists. I am attaching a photo showing he *ordered* 5 spinefists (which is 100%...

Single Postcard Sales

Does anyone besides me think it wrong to have to add a 1.05 to a single postcard sale just so ebay can have their precious tracking number.I would call this screwing the customer or aren,t we susposed to give a hoot about that.On a sale that is usual...

Global Shipping Program swapped and sent wrong items to two Italy buyers. Please help!

My buyer contacted me today and informed me that the Global Shipping Program Sent him the wrong item. I had on March 12th shipped two action figures to Italy to two totally different buyers. The reference numbers were very similar and were shipped in...

Resolved! Item in transit multiple times scan at same time

Has anyone ever had a item in transit multiple times and scanned at the exact same time everyday? In-TransitThe item is currently in transit to the destination as of November 3, 2017 at 9:56 am. It is on its way to SUGAR LAND, TX 77479.Tracking Histo...