Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns - oh the headaches

As a seller I have seen 3 incidents of returns in the last few months that have me growing more and more frustrated and angry at eBay. Today's incident involves a seller who purchased an item from me about 10 days ago. Within hours he requested track...

Printing multiple labels on one page for different items using usps

Hello Everyone! This is the first time I've asked a question on this board. Right now I use USPS predominantly to ship. 2 labels are printed on every page. I want to change it to print 4 labels on a page. I purchased new labels with this orientation,...

Does not match the description

I sold a cardigan (actually sold 9 of this style) and one buyer claims it does not match the description. No problems with the other 8 buyers. He claimed the cardigan was "unregocnizable." He provided me with photos of the cardigan laying on a table ...

Refund

I was instructed by the seller to close a return because they wanted me to list a different reason. When I did this now it is closed out and I can't return it at all. I haven't heard back from the seller. What do I do?

Shipping times from Bulgaria to USA?

Does anyone have any experience with shipping times from Bulgaria?I purchased a rather large item and tracking shows it was excepted and shipped out on Dec 14th. No updates since then. USPS site shows awaiting package. I was just wondering what other...

International first class

I can't believe the increase in the price of first class mail. We are now forced to send our products using the package option and can no longer choose the envelope option. So shipping has gone from 3to 4 dollars for 3 or 4 oz to 13.00 and up. It's n...

Regional Facility vs. Destrnation Facility

I’m tracking my package, and it says it arrived at USPS regional Facility, the one closest to me but normally it would say arrived at destination Regional Facility. Is package going on another ride or is my tracking just messed up? Thank you

Lost Tracking Number

Is there any way to get a tracking number from eBay? I returned an item and eBay created the return label, so I printed it out, put it on the package, and had it picked up by the USPS (so no receipt.) I also can't get any information from any of the ...

Buyer claims laptop damaged when it was not

I sold a macbook on ebay to a seller with good reviews. I was payed and it shipped and was delivered (1/9/18). Several days later after they received it, they said it was stuck in a boot loop (1/12/18) AFTER WORKING for a few days. I sent them a guid...

buyer had not updated address in ebay

My buyer had an old ship to address in eBay. Luckily she still knew the landlord and was able to get the package returned to me. She wants me to ship it to her, but the time has expired to reprint or void the shipping label. She is willing to pay for...

2018 Winter Blizzard Long Island New York

Please be advised of the Blizzard conditions here in New York, mainly Long Island. Everything is shut down, no work no school, no way to get items shipped out etc. I contacted my buyers and I also contacted Ebay as well. Ebay has not posted this and ...

USPS Insurance or ShipCover Insurance?

hi all been reading that shipcover insurance doesn't include reinbusment of shipping cost if an item is loss.So I'm assuming including shippi g with the price ...ie free shipping, would be a way to get the full cost back (item cost plus shipping). An...

No returns accepted, returns request refused

I recently sold a used item and on my listing I selected the 'no returns' option. I also stated on the listing that I would not accept returns due to the type of (physical) item I was selling. The buyer opened a request for a return stating the reaso...

Shipment to Australia gone wrong

1/1 - Sold item to buyer in New South Wales, Australia postal code 2162. 1/2 - Item shipped (label printed through ebay). 1/4- Tracking shows "on its way to Chestertown, MD zip 21620)1/5- Tracking seems like it has been corrected and shows it is now ...

How long past delivery due date is TOO long?

I purchased an item from Spain on the 30th of December and it was posted for shipment on the 2nd of this month. The tracking info appears to terminate with a Jan 5 statment in Spanish that the package was recieved at an airport (no mention of what ai...