Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! My purchase was delivered to the wrong address

I made a purchase that was delivered to the wrong address. I was able to confirm once logging into my "UPS My Choice" account that the item was delivered - not to my home address - but an Amazon Fulfillment Center in my town. The tracking said that i...

Refund on fakes?

I believe I was sold a fake or refurbished Samsung Galaxy s22 Ultra. I ordered it brand new, chose the color, and the seller had a 99% positive rating. So it looked veryuch legit. I did as much research on them as possible. The phone was insanely exp...

Resolved! How do I ship with an Ebay envelope?

I enter in the dimensions 1oz 3.5" x 5" x .25" and it doesn't give me the option to ship with an ebay envelope? I saw another guy asking the same thing a few days ago. Is this broken right now? What gives?

Resolved! charged for shipping when using ebay USPS shipping label

Hi there,I listed an item for sale - having bought a postal scale- I measured + weighed the packed item and used the ebay USPS ground advantage amount for the shipping amount on my listing. Upon sale, I printed my ebay shipping label, delivered the p...

Asking for Priority shipping without paying for it.

I see this all the time and I'm tired of buyers making a grab for Priority shipping, which I always offer as a PAID option, but not paying for it. Anybody else?thanks!

International shipping

I have an order from a buyer in Netherlands. Initially, the listing did not include international shipping. Since I was not able to adjust the shipping on an open order, I cancelled the order, updated the shipping preference to include Ebay Internati...

Ordered Item with Seller doesn’t accept return policy

So I bought an item from a seller for $40ish on 11/12/24. He/They have 100% reviews and ratings so trusted it. They provided USPS tracking. A few days later, no updates. Been communicating with him/them since yesterday since it’s been 2 days without ...

Insurance Problem with USPS ---they don't pay!

I'm sure I'm not alone. Denied claims are going to seriously limit what we can offer for sale on eBay. We bought the extra insurance, we've shipped 3205 antique glass items without a problem and now USPS won't pay our claim for a damaged package. The...

International buyer can't make purchase.

I can't figure out why a guy in Germany can't purchase an item I have listed. I'm sure I turned on international shipping but he can't make a purchase. What am I missing?

Canada Post strike

Just another way for the postal system to screw over Canadians. First, we have to pay through the nose for cross border shipping which makes it much more difficult to sell cheaper items. Who wants to pay $5-8 for something when it costs $10 to mail i...

Canada Post Strike to Start as Early as 11/15/24

Anyone here familiar with any type of past policies ebay may have put in place for postal work stoppages? Just looking to weigh the possibilities as we are heading to the holidays.

MESSAGE

The New Message system SUCKS I DONT LIKE IT, MOST USERS DONT LIKE IT. FIX IT PLEASE. THANKS. NO RESPONSE NEEDED. IT SUCKS.

Resolved! International Shipping to a P.O. Box

Hello. Last week I received an email from Ebay that I was now auto enrolled in the International Selling Program, and I would not need to do anything for my listings to now appear to International Buyers.A few days later I received an offer from a bu...

Freight forwarding

I had a buyer who provided a Delaware address for a purchase made. However, I'm thinking I have been scammed. She's in China. She opened a case saying non-receipt. Although Ebay was provided with the documentation stating otherwised refunded. I asked...

Resolved! First time trying to use pre paid eBay label. Is this right?

Hello, I am back to selling on eBay after a long hiatus. When I did sell I sold small items so always used small priority boxes or first class. Since my items are bigger now I’m trying to save some money on shipping and use an eBay label. I just want...