Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Get ready for more lost or stolen packages

https://www.washingtonpost.com/business/economy/your-10000-packages-arrived--and-theyre-causing-all-kinds-of-problems/2017/12/08/85be0244-c00d-11e7-97d9-bdab5a0ab381_story.html?utm_term=.8467409fefa2

buyer wants a refound, claimed that he did not recived item

Hello I sent the item to buyer. Today I recived the message from e-bay that buyer did not get the item and that he wants a refound. I have the tracking number and information that shows that he get the package 2 days ago. I wanted to inform ebay with...

Resolved! i can't track my item, can i trust in the seller or ask refund?

I bought a item in 14/11/2017 with this track RB024808812MD and i cant track it in nowhere, there are no shipping time in my ebay. i asked the seller for some information and he doesnt know why the post office dont update the track... I emailed the s...

unreceived item

I SELL STAMPS FOR MORE THAN 10 YEARS AGO I CANNOT EXPLAIN THE RISING LEVEL OF UNRECEIVED COVERS BY THE CLIENTS AND ALL MY OLD CLIENTS HAVE NEVER PROBLEM WITH UNRECEIVED POST !!!!

User avatar by Explorer
  • 132 Views
  • 1 replies
  • 0 helpful

Help - don't have the shipping option links anymore

I sold an item. When I click - "print shipping label" it leads me to a link to sign up for some special UPS shipping. I would like the original links with all the types of shipping to make my choice as it is a heavy item. Maybe I dont want to ship vi...

The unlatched bicycle speedometer

Hello, I did not receive the goods I ordered, which I had to receive before December 5th. I did not reply to the laundries at all. I just told everyone later, but nobody wants to explain how I will continue to work, I'm getting the news to wait. How ...

How did they get my address wrong?

Has this ever happened to anyone and just how? I bought nine shopkins sets from toysrus on here (they have their own account here and their own ebay store here) and I saw they had been delivered so I checked the front door and the back door and nothi...

Seller used lower shipping method than described

I purchased a New 3DS XL charging dock cradle. Seller had Fedex Ground and Fedex Home Delivery listed in the ad. They sent the package via Fedex SmartPost. I was not charged for shipping. My issue is that I would not have bought from that seller if t...

User avatar by Adventurer
  • 106 Views
  • 0 replies
  • 0 helpful

Fedex Overcharge not Credited - What to Do?

Back in June, I was charged on my invoice about $118 over what the estimated shipping cost was stated. I contacted ebay, they escalated it to the Fedex department and said that if I didn't get a credit on the next one or two invoices, that it was not...

User avatar by Thrill-Seeker
  • 851 Views
  • 39 replies
  • 1 helpful

Resolved! Issuing a refund for in-transit item: instructions to buyer?

The item in question was shipped on time, but has been delayed by USPS. I'm ok issuing a refund, but it would be nice to have my item back. Do I ask the buyer to refuse delivery? Paying for return shipping would put me in the red.

I do not receive the article

I bought an item on December 03 I paid immediately through Paypal, the seller has not yet sent the article, I have written in 4 oprtunidades and he has never answered me, what should I do to recover my money, I cancel the Order or I say that I have n...

Need help returning a fake item

I bought a Gucci bag from a seller based in Brooklyn and received a fake version of the bag that did not match item photos and was shipped from Hong Kong. I requested a return on the basis that the item is a fake and the seller accepted. I was later ...

Sometimes I hate living in Hawaii.

Yesterday I made a $42 purchase. Today I get a refund and this message: "The reason that we are contacting you is because we are having trouble in processing your order. We are really sorry about this issue and the only way we can solve this issue is...

User avatar by Superstar
  • 241 Views
  • 3 replies
  • 1 helpful

Resolved! Buyer requests partial refund due to packaging damage

I sold a sealed Magic the Gathering deck for $88.00 on the weekend of 12/2. I shipped it on the following Monday 12/4. The item was packed well as I always do when shipping eBay auctions. The buyer recived the item on 12/8. Today, 12/13, the buyer me...

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