Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Multiple items received but buyer says not received all

One one by buyer bought 5 items(kitchen set ) in 1 transaction from a variation i shipped them in 2 boxees Buyer claims she received 2 boxes but i box only had 1 item and rest missing . I know for sure i packed it and the size of the box in really la...

Buyer wants refund who pays return postage?

Ill put a bit of back story to show why I'm suspicious. So I recently sold a leather jacket through auction. The buyer questioned postage costs when item was active, I admit I'd overestimated cost due to being unsure on weight of coat so I offered to...

Seller says no returns

Hi everyone. I bought shorts on ebay. No info, just pictures and size - my size! I didnt check if the seller accepts returns because I usually don't do it. Actually I never return. Yesterday I got the shorts so I could try on. And surprise! The size ...

scammed

I ordered a 1080 ti described as new. it came used and opened. i took pictures from out of the box. Contacted them directly by phone and they are trying to email me a return label instead of going threw ebay. My assumtion is to get the item back and ...

Resolved! Priority Regional A & B Boxes

Hi,Can someone please explain this to me like I'm a 4 year old. My PO never has these boxes, so I have never used them. If I can save on shipping I will order them. I don't understand when I can use them, are they based on weight or Region-Zone? If I...

Item missing during shipment

Hello,I need some suggestions for my situation. The buyer won two of my auctions. She contacted me to send her these two items in one shippment and I did. Upon package arrival, she contacted me that she received just one item, not two.Is it possible ...

eBay needs to offer more buyer exclusion options to mitigate risks of simplified returns

With the new simplified returns policy going into effect soon, sellers will be facing higher risks and costs associated with returns. Sellers like me who sell items for many thousands of dollars, will no longer be able to use sensible tools like rest...

How do I refund partial shipping money

I sold and item and had it to be shipped in larger box but believe I have found a smaller box to ship it in. The shipping is 8.45 but I believe I can cut it down by a few bucks. Do I bother with the new smaller box to save them some money? And how to...

Buyer Lives same state as me, no tracking updates for a week. Shipped March 26th Now April 4

USPS tracking number- 9400109699937472609653 Buyer lives same state with me in california, yet he hasnt gotten his package yet. I contacted him, he said he didn't get the package yet. Last update was March 30, 2018 In Transit to Next Facility The pac...

'Refund buyer' is not working...

Is anyone else trying to refund returned items and getting the "(exclamation) the refund you sent did'nt go through" ???I can't refund via paypal either.. the funds are held as per usual and usually release with 'refund the buyer' ....Any ideas??

Ebay Shipping Label Discounts

Hi! I always receive a shipping discount when I make a sale and purchase the shipping label through Ebay but noticed today that I wasn't receiving one. Has something changed? Thanks!

listing says "expedited shipping" with hefty shipping charge, seller uses parcel post

Is anyone else getting annoyed at this trend? Several times over the past few months I will buy an item that doesn't have free shipping, has a shipping fee of $10 or more for a smaller item, is listed as "expedited" or "Priority Mail", only for the s...

Resolved! Delivery Confirmation added to Return??

Hey guys! Haven't had a return in awhile that I had to pay for, and I noticed something odd when I accepted the return. I was charged a little over $5 for first class mail at 4oz. Wasn't sure what to think of it at first, but when I had to go to the ...

Seller is asking me to close return request

I have a question, I bought an item but the seller cancel the transaction and he opened a case to ask me to cancel this transaction but on the cancelation page say's "You should only accept the cancellation request if you haven't paid yet or you've a...

Exchange verses Refund

Is it just me, or does a buyer not have the option to "exhange an item"? They were forced to choose return and Ebay is then forcing me to refund the entire amount when the buyer and I worked it out and I am paying only for the price to ship back the ...