Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Huge variation in Global Shipping Programme costs - identical items, same destination

I have just bought 2 Humax recorders. One cost £77.08, the other £72.50. The first has already arrived with a GSP charge of £15.50. Now I come to pay for the second I see the GSP charge is £25.20 Both are from UK coming to my address here in France. ...

4 months

Hello. I ordered an item on September 15, 2017 and my order isn't at my hands yet. I also can't find the item to open a requset. Is something that i can do? Thanks.

Return and refund buyer outside the app

Hi everyone,I sold an item on a selling app, the item is brand new with tags, but the buyer requested a return because the item did not fit, the app didnt approve the return but the buyer reached out to me and asked to return the item to me and refun...

Refund goes to Where?

Hello everyone, I was curious as to how I would get a refund? I bought an item with a $40 EBAY gift card but am soon getting a refund. I have a paypal account linked to my eBay but I’ve never used my paypal, it only has my card. My question basically...

Resolved! fedex shipping label

How do I get eBay to create a FedEx shipping label using eBay's discount? After 3 calls to their support staff and more than 2 hours on the phone, we finally have a page with my address info, my buyer's address info, and some text that included the l...

Damaged and missing mail

I have one Ebay buyer that I have sent 3 packages, all on different days. The first package arrived smashed and contents damaged. The second package has not been delivered after several weeks. The third package has not been deliverd after week. Both ...

Resolved! 18650 Batteries via GSP

18650 batteries seem to be very difficult to get shipped if being sent international. I noticed a seller who is offering them through the GSP program. When looking through the GSP terms & conditions I really got lost on who is responsible for what. I...

Resolved! feedback - how long?

How long after a sale can a buyer leave feedback? 60 days? 90 days?

Combine Shipping is not working on some of my listings

When listing an item for sale on Ebay, for combined shipping rates, you would put the shipping charge and also a shipping charge for additional items. So when the customer gets the invoice the combined shipping discount was already on the invoice.I a...

shipping labels

I just changed to a new paypal account. Payment are going to new account but shipping labels are being charged from the old paypal account. What and where do I have to change something?

Combined Shipping Error with Biz Policies

This is a heads up for others. I don't know if this affects everyone using Business Policies or just some. There is an error with business policies and shipping. The system is charging full shipping for each item instead of taking into account combin...

Best and Cheapest Domestic Shipping Carriers in the US?!

Hey eBayers!I've tried to find a good courier company in the US for cheap rates and good services, but get so frustrated. I've get ton of companies and tried to contact them to know the rates but no reply, and if replyed they need details of a certai...

Issue with Seller, item no longer in my list

Hello guys. I have bought an item on July 10 2017 and I have not received it yet. I have contacted the seller for the first time on August 31, he told me to wait. Next message was on September 4, with him saying that parcel had arrived in my country ...

Guaranteed fast and free causing headaches...

Just wanted to pop in to say that I don't believe eBay should allow cases to be opened on the first day after an item could be delivered by the usps. I have had a few buyers who have done this, primarily because the option is so readily available. Do...

eBay cannot refund through eBay or PayPal

So buyer opened a dispute where he was asking for a refund, after unsuccesfully trying to refund him through eBay, I went to PayPal but even there I didn't see option for refunding.What I did was just send him money through Paypal which I owed him in...