Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

I need to Rant -EBAY GERMANY

It's been a hell of a weekend.Regular buyer in Germany spent over £300 on multi-buys in December which were sent to her Royal Mail tracked and signed in 2 parcels. The German couriers GLS delivered said parcels on 11th and 13th December respectively....

Shipped item, buyer claims to not have recieved it, threw away tracking number

So on December 19th I purchased a label from our local post office for $16 for 2 pairs of cleats I was shipping off to California. Fast forward 14 days and the buyer claims to have never recieved the parcel. By this time I had already recieved paymen...

Shipping a phone to Sri Lanka? Winning bid on a US-only auction was from Sri Lanka.

What do I have to know to ship a third-gen iphone to Sri Lanka? My auction was for US bidders only, but someone in Sri Lanka bid early and won. I expect when they learn the shipping cost, they will end up bailing, which is very frustrating because I ...

Buyer says not delivered USPS says delivered.

Tracking data says the package was delivered on 1-6-2018. Customer says via eBay message, on 1-7-2018 'not received'.I copy/paste sent the buyer all the tracking day to day entries.I added the buyer to our prohibited buyers list.What should I do, and...

Resolved! Proper etiquette for item arriving damaged

Hello. I received an item from Epacket delivery China severely damaged. The box was crushed and looks like it got drug underneath something so bad that the package was partially ripped open. I contacted the seller immediately to let him know and even...

With a "correct label", delivery to a very wrong address:

I am having a problem with delivery from the USPS. The problem lies with eBay labels or the USPS. I sold two items on 2 different days to 2 different people in 2 different states. I mailed them First Class with tracking using the eBay postage system....

Confusion with return label

Can someone confirm to me how the ebay return labels work? I just did a return on an item over 2.1kg and noticed that ebay only charged me £3 something. Now I'm starting to believe they have sent a return label for parcels up to 2kg. Am I now going t...

Computer arrived damage ?

Hi I have some problem with buyer who buy from me computer. Pc was in very good and working condition before sent. Also been 3-4 times rolling in bubblewrap & styrofoam on sides,top and bottom & double wall box. I never had a problem like that before...

Asian clients have problem to see & buy my ware

Hello, From some point my asian clients complained about they can't see my sales and can't search for them.Also some have problem to pay me,they have message about I am not ship to his location.I have no blocked countries,and use global shipping prog...

Buyer wants refund past 14 day return limit

A buyer wants to return an item or get a refund because the item "doesn't work". This is only my second return/refund and I'm not sure how to proceed. I have a few questions, answers to any of them would be helpful-thank you! Do I ask any questions o...

Needed improvements to the request for a return process

Having just completed a request for a return from a buyer I saw a few changes that should be made. The buyer had bought the item, decided it didn't fit his needs or got an identical item for Christmas. In any case he started a return stating the item...

Resolved! Seller accept and initiated a return but I haven't received the return shipping label...

Hi, according to a return confirmation email that I received from eBay, I am supposed to receive a return shipping label from eBay by Jan 09, 2018. I still haven't received the shipping label and I was wondering what can I do if I do not receive the ...

E-bay insurance or USPS

Which is best to use E-bay insurance or USPS as far as filing a claim and getting paid.

Resolved! Return of a custom made order, photo show it is not what I sent

I make Reborn Baby Art Dolls OOAK (One of A Kind). I started 3 yrs ago. I sold an Art doll to a lady that was just not quick enough and someone else bought the doll she wanted. I offered to make her a new one as close to the original as possible and ...

Why can't Puerto Rico bidders buy our items? We ship worldwide

We get inquiries from buyers in Puerto Rico who are unable to purchase our items, despite the facts that (1) worldwide shipping is enabled AND (2) Puerto Rico is domestic shipping for USPS. eBay tells them "This item will ship to Puerto Rico, but the...