Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Does Ebay email a reminder to buyers for return shipping?

Just as title says, does Ebay send a reminder to buyers that they are getting close to the 7(or10 ) day deadline to make sure and ship off the return? I recently had a buyer who was at the last day and then shipped it. Now of course they may just be ...

Returns and fees refunded question

I sold a book to someone who paid thru PayPal then asked to cancel (they needed the textbook sooner). I have no returns on my listing but agreed. When I cancel the purchase will I receive fee refund from both eBay and PayPal or do I somehow deduct th...

Does anyone actually receive items

Does anyone ever receive items

Resolved! Refund shipping issue

I made a mistake in one of my listings (said jeans were "flex" when they were not) so I have told the buyer that I will give them a full refund. Well when I go to Paypal, to do a refund, Paypal won't let me refund the money they spent to send the jea...

My source offers different shipping methods: "standard shipping"(without tracking) or "Air Parcel Re

My source offers different shipping methods: "Standard Shipping"(without tracking number) or "Air Parcel Register"(with tracking but 1.30$).I would like to give my buyer both options but I do not see "Air Parcel Register" in the shipping section when...

Refunded buyer, buyer didn't return product. Decided to keep it & return part of payment. Never paid

A buyer bought my product. It was broken when it arrived。 Like a fool I didn't ask for proof, but I'm pretty sure that part was true (for reasons). I offered partial refund which was declined. Ebay automatically opened a case and told me I had a few ...

Buyer opened return item case, now won't respond

I sent a buyer the wrong item. We worked it out via ebay messages that she would keep the original item and I would send the correct item (shopping tote bags - we aren't talking huge amounts of money here). She opened a return item case, so my paymen...

Returning a shirt that was listed as the wrong size

Seller listed Shirt as a size small. When I received the shirt it is a size medium and doesnt fit me at all. Requested a return since seller listed the shirt incorrectly, but was denied. Now what? Doesn't seem right that I would end up being stuck wi...

Can a buyer change their shipping address before paying their invoice?

I had a buyer accept an offer from me with FedEx Ground shipping. After sending them an invoice I realized that their address was a P.O. Box and FedEx doesn't deliver to P.O. Boxes. My question is, can a buyer change their shipping address before pay...

USPS shipped to wrong address

I sold an item, used eBay shipping where I was able to print out USPS label. Customer emailed me and said tracking info showed it was delivered. Tracking info shows it was delivered to Smyrna TN 37167, the shipping label I printed out showed to be de...

How can I protect myself from the bait and switch scam?

Hi. The bait and switch scam has been making me worry over the past week. I buy used phones and sell them on ebay for profit. It helps me gather a lot of money for my college education. Though after I heard about the bait and switch scam I feel like ...

Returned an item and seller won’t credit me

So I orederedan I watch from seller , wife didn’t want it so he said I could return it. So I thought I didn’t need to have a return case open anymore if he had agreed , so I closed the clase and now he or eBay will not help me get my 350$ back ? Any ...

Buyer asked if something was included, told them it wasn't and returned because it wasn't included.

I sold a pair of wireless microphones. I said right in the listing that I didn't have the receiver. Buyer even sent me a message asking if the receiver was included. I told them it wasn't. They ordered the item and then promptly returned it because "...

Can I be reimbursed for a return shipping label since the item I sold wasn't defective?

I sold an item and specified "no returns" on the listing. When the buyer received the item they claimed it was defective. The buyer said they were getting an SD card error, but didn't specify what it was and couldn't tell me the error code or any tec...

Resolved! Delivery Confirmation from USPS

Buyer claims non delivery of item but I have a USPS confirmation tracking that item was delivered. USPS will not pay claim because they said the item was deliverd and customer wants his money back. Under the Buyer Protection Plan, Money Back was issu...