Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Exchange verses Refund

Is it just me, or does a buyer not have the option to "exhange an item"? They were forced to choose return and Ebay is then forcing me to refund the entire amount when the buyer and I worked it out and I am paying only for the price to ship back the ...

Can’t print postage from iPhone app

I’m on an iPhone 6 version 11.2.6. I have the eBay app version 5.18.0 (most recent update). i can’t print shipping labels on the eBay app! It says I have to sign the User Agreement but I print postage from the desktop site all the time. I get a bit f...

paypal

seller refunded yersterday my money and its on the paypal account and it says that its completed. how many days need it to tranfer money on my bank account/card?? or do i have to do something for that? or it will be transfer itself? thanks

fraud return solutions ?

I am trying to understand further how I can not lose my shirt selling on eBay.if I sell something electronic that works when I ship it and then the buyer says he can't get it to work wants to return it.for example if I have to pay shipping both ways ...

Resolved! Global Shipping Program is is a money grab

I have been buying a few items of late that are not all that expensive, under $25US, and are not all that heavy. (ie. a small wrench for a micrometer weighs about 1/4 oz.) and end up paying upwards to $30US for shipping to me here in Canada. Throw it...

What id theshipment hold in UK customs?

Hii buy a used gauge for my car from Moldova and shipping it to UK as i have there forwarder shipping address will shipping it to me again to Egypt, what if the shipment hold in customs? I cannot go to the post office to pay the custom duty fees. Wha...

Does Ebay email a reminder to buyers for return shipping?

Just as title says, does Ebay send a reminder to buyers that they are getting close to the 7(or10 ) day deadline to make sure and ship off the return? I recently had a buyer who was at the last day and then shipped it. Now of course they may just be ...

Returns and fees refunded question

I sold a book to someone who paid thru PayPal then asked to cancel (they needed the textbook sooner). I have no returns on my listing but agreed. When I cancel the purchase will I receive fee refund from both eBay and PayPal or do I somehow deduct th...

Does anyone actually receive items

Does anyone ever receive items

Resolved! Refund shipping issue

I made a mistake in one of my listings (said jeans were "flex" when they were not) so I have told the buyer that I will give them a full refund. Well when I go to Paypal, to do a refund, Paypal won't let me refund the money they spent to send the jea...

My source offers different shipping methods: "standard shipping"(without tracking) or "Air Parcel Re

My source offers different shipping methods: "Standard Shipping"(without tracking number) or "Air Parcel Register"(with tracking but 1.30$).I would like to give my buyer both options but I do not see "Air Parcel Register" in the shipping section when...

Refunded buyer, buyer didn't return product. Decided to keep it & return part of payment. Never paid

A buyer bought my product. It was broken when it arrived。 Like a fool I didn't ask for proof, but I'm pretty sure that part was true (for reasons). I offered partial refund which was declined. Ebay automatically opened a case and told me I had a few ...

Buyer opened return item case, now won't respond

I sent a buyer the wrong item. We worked it out via ebay messages that she would keep the original item and I would send the correct item (shopping tote bags - we aren't talking huge amounts of money here). She opened a return item case, so my paymen...

Returning a shirt that was listed as the wrong size

Seller listed Shirt as a size small. When I received the shirt it is a size medium and doesnt fit me at all. Requested a return since seller listed the shirt incorrectly, but was denied. Now what? Doesn't seem right that I would end up being stuck wi...

Can a buyer change their shipping address before paying their invoice?

I had a buyer accept an offer from me with FedEx Ground shipping. After sending them an invoice I realized that their address was a P.O. Box and FedEx doesn't deliver to P.O. Boxes. My question is, can a buyer change their shipping address before pay...