Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer abusing Not as Described

I had a listing for a new pair of tennis shoes and took pics of it in it's new, unworn condition. That's how I shipped it to the buyer but once they get it they open a "Not as described" case on me claiming the shoes were worn. Later that night he po...

Resolved! vacation vs change shipping time

I need advice from other sellers. I am going to 2 concerts next week. I will be gone Sunday/Monday, home on Tuesday and then gone Wednesday/Thursday. The way I see it, I think I have a couple of options:1. change my shipping time to 2 days instead of...

I order 8 items from same seller i only got 1 smallest item in same Tracking number.

So like tittle says only got 1 item under one Tracking number. It was small paggage and missing 7 other items. Now it says all 8 items delivered and i cant open item not reseived case... I already contacted seller and Ebay but no ansver yet. I try to...

Just started seeing odd figures on shipping rates calc.

Saturady night/Sunday post midnight, just started seeing odd shipping rates if you go into edit the shipping method and click on "research rates" for USPS and enter 3 oz (for example) and 5 x 5 x 2" size the amount shown is $.91 which would be withou...

Customer supplies invalid address; eBay no help

Okay, here's the deal: Customer purchases (and pays for) item I am selling. Great, right? Unfortunately (and I think part of the problem lies in the fact that customer doesn't have a good grasp of English) I am supplied with an address that gets an "...

Resolved! Return name and address

Do buyers have to see my legal name and home address on packages I ship out? How do i change that so my name doesn't appear? Ive purchased things on ebay before and I've never known the name of the person who sent it, just the business name.

Shipping tip Invoices placement in packages

When placing an invoice in with your item, try to fold the invoice and partially wrap the item with it. When buyer pulls item out of package they immediatly see the item and invoice. Knowing the right item was sent. aswe

Refund failed? No idea why?

Hi, I tried to refund a buyer tonight and I got a message that"there was a problem sending your refund to the buyer" Ive tried several times.. More than enough money in paypal to issue the refund.No problems with my ebay or paypal accounts..All in go...

Resolved! RETURN

what should I do if the shipment I found it damaged, how to cancel and return the money to the buyer

Package stuck in Portugal customs for 4 months. USPS denied Insurance claim.

The tracking number is: CJ466092480US which has been in customs since September 14th. The buyer says customs can not locate this package and he has tried many times to get them to find it. I opened an insurance claim and even though they got no respo...

Getting a total shipping amount for multiple purchases.

When I want to buy multiple items and the seller is offering combined shipping, I know I can ask the seller for the total amount which will include the cost of the items plus the reduced shipping amount, but your policy is that I must commit to but t...

Buyer sent me a picture of a ripped open package and asked if i was trying to scam them.

This morning I received a message from a user who purchased a cell phone from me for $70.He asked me if I was a scammer because the package he received was empty.I said that I most definitely put the cellphone inside (have the receipt that says the p...

Return items

Last week a buyer opened a return request and i accepted it even though he's lieing and will also make me pay for shipping, since i accepted the return he hasn't done anything, on the return it says "return accepted" and above that says "you provided...

SNAD scam

To Ebay Totally disagree, We have provided top quality litho prints and canvases to our clients for over 30 years. This is not a cheap poster print. Therefore we have changed our mind and will not be offering you any returns, refunds much less paying...

Unable to open claim - PayPal

Ebay removed the item I already bought from listing. I paid with Paypal.When I applied for help to Resolution Center I got answer that there is no issue. Paypal recommended me to apply to Ebay.Does the exit exist from this circle?The item number I go...