Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Bad sellers

I bought it 0ct 22 2017 the seller ..U$199,99 and U$29,99 shipping for delivered Oct 30 It doesnt arrive. I call Ebay ...the phone number they give me de seller isnt correct....I call back Ebay costume center they open a Claim...after 1 hour de selle...

Shipping costs

The estimated cost from eBay to ship was 5$ more than what it cost me to ship. Buyer asking for a refund of the difference. What is the policy on this?

recieved empty box from seller

Fairly new to eBay. I am used to buying and selling on (a different platform) decided to give e-bay a try and my first 2 transactions have turned into a complete nightmare. I would almost say a "JOKE" if it wasn't about my hard earned money. So..i am...

Shipping discount

I was responding to a thread earlier today, and another responder suggested that the seller share their shipping discount with the buyer. Do any of you do that? I do not. The only time I do share is if the buyer pays for eceonomy instead of priority ...

Buyer paid for item, then opened damaged or defective refund claim before I've shipped.

This headache keeps ramping up. I listed two lenses, descibed in detail with better than average photos. I even linked to a video on my youtube channel that was filmed with said lens. Auction went well and had 15 bids. The winning bidder paid in I th...

Opa Locka package sitting 3 days now

9400109699939784549696 first class was mailed a week ago

Did Seller Give Me a Black Mark?

So I bought an item from a seller with just 23 feedback score (yeah I know, my bad!) but had 100% positive. Guess I figured everyone has to start somewhere. Items shipped normally and I started watching the progress of the package via UPS tracking. I...

Why is USPS tracking information different via Ebay than the USPS website?

I am having an issue with a buyer. They purchased an item, I shipped it 20 minutes later, three HOURS later they filed a claim with paypal saying items wasn't received or was different than ordered. Anyway, so the tracking info. USPS tracking via eba...

Where did my question go?

I asked a question and it has completly disappeared. I am so fed up of ebay right now.

Combined Priority shipping doubles the weight, but not size of package/box. Can I change this?

(***I posted this earlier today in the "Knowledge Base" section, under shipping and returns, and got nothing.. so I'm re-posting it in "Discussions"... hope that's okay.) Wondering if there is an easy fix for this, I've had this happen before. I'm in...

Parts or Repair only, requests return

Ok this is new one, had my share of crazies but please. Listed a vintage slide projector as is parts or repair. In condition I state "Needs Light"Description:Powers on, no light, remote works some times. Of course I do not know anything about these o...

Sold item was unclaimed and returned to me

International sold item was unclaimed and returned to me, What is the proper protocall to proceed, If the buyer wants it resent do I charge him aditional shipping?, do I refund him in full or just for the product? I beleve he might not have wanted to...

The seller ignores the messages and does not report the track number

Agreed with the seller on the shipment with the track number. Departure from UK, shipping service Parcelforce Global Priority.The seller sent the parcel, left a positive feedback. Track number is not specified, does not respond to messages. While he ...

Automatic Returns

Previous to Automatic returns:Buyer contacts us we give them instructions on properly packaging item for return and provide a return label in some cases. Item arrives undamaged and is able to be put back in inventory. Automatic returns:50/50 chance o...

The Global Shipping Program Scam

Here are a few ways in which the Global Shipping Program is a scam. I speak as a buyer in Canada buying frequently from sellers in the USA. - shipping costs are generally higher and much slower. - it is impossible for the buyer or seller to estimate ...