Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Chinese tracking.

You know how USPS tracking shows every stop/status of a package? I recently bought something shipped from China. The tracking only shows "shipped" and no other info at all. It's been several days. Is that just how China tracking is?

Resolved! What happens if I decline a return (buyer's remorse after 37 days)

A buyer has requested a return for items they bought more than five weeks ago, the reason being they don't want them now. There was nothing wrong with the items and it's beyond the 30 day period I'm obliged to offer. I'm given the option to decline t...

Has anyone filed a (up to $50) damage claim with USPS for a Priority Mail package?

Has anyone filed a (up to $50) damage claim with USPS for a Priority Mail package? A customer of mine just received a item from me where the box was totally crushed and the contents damaged. It was in a Priority Mail "shoe box" that had been altered....

Delivery projections misleading customers

Today, Saturday morning, I received this from a prospective buyer: "can the get her next monday its says it has 3 day deliveri" Of course not, and again I had to explain this myself. Why does Ebay show this? Why can't it at least say, "business days...

Buyer claims item doesn't match my photos, but won't upload a photo. Any point in resisting?

Buyer bought item that only comes in one color. I've sold around 100 of these in the last year, and buyers love them. I don't name or describe the color anywhere in my listing, I just have the photos of item. It's a stuffed animal sloth that is a mot...

Resolved! Calculating Shipping Charges - Help!

As I offer "free shipping" I am trying to calculate the approximate expense of a first class package so I am properly calculating what to charge to achieve desired goals. So a padded mailer weighing 2.5oz with item, packing slip, etc... Dimensions ar...

Creating Postage in Shippo to Puerto Rico

If you happen to be shipping an order to Puerto Rico in Shippo by Canada Post and it will not display all the shipping options. Confirm that the address has a USA flag in the address area vs a Puerto Rican flag. If the Puerto Rican flag displays you ...

Did I do the right decision by not using buyers shipping label?

Hello everyone! I've been stressing out with an item I was trying to sell. On the listing I gave options for next day delivery. The person who purchased chose the flat rate box 2-3 day delivery. He then sends me a message asking if he can email me a ...

shipping scan sheet or manifest with ebay shipping labels?

I recently moved where my local post is requesting a scan sheet or manifest that will scan all my packages with a single scan as opposed to individually scanning each item..i use ebay bulk shipping label sysstem and do not see this as an option befor...

Buyer returned item with a note

I sold an old watch on eBay a few weeks ago. Despite the item being described accurately (explicitly as a women's watch) and including four extremely detailed photos, the buyer just returned the item to me claiming that this isn't what she bought: sh...

Resolved! Buyer purchases item, has it shipped to port, 60+ days later claims item is damaged

Here's the scoop. Had a buyer purchase an item from me, and I received an address to a shipping and freight port which I assumed he wanted to use to get the item to the Caribbean islands. Not sure which one, not sure why eBay global shipping was out ...

scam?

Hello. I am new eBay seller. Yesterday I received an email to mail one of my items to Italy. I told the buyer no because we only wanted to ship within US for now. This person continued to send 4 or 5 emails asking why all in Italian and a mix of Engl...

Resolved! USPS shipping price calculator and label software or apps

I was curious if any sellers out there have used a USPS shipping software that is doing a good job for them. I mainly ship small boxes that weigh less than 10 lbs. I have a decent scale to weigh items, and the boxes will be the same in about three di...

Resolved! Buyer rejected refusal

I am JapaneseThe other day I bought second hand camera and lens from German buyer. But it was a thing different from images and explanations, so I paid for shipping and returned. A few days later, I confirmed that the display of the post office in Ge...

Shipping Carrier Choice

I wish Ebay would make it mandatory that sellers state which Carrier they're going to use for shipping. I have problems with certain carriers and do not order from those who state that they use them. For instance, I ALWAYS have problems with DHL. (I'...