Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Need an opinion

I recently bought this: https://www.ebay.com/itm/Pentax-Super-Takumar-200mm-f-4-Lens-MINT-glass/183116608263?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649 and received the pictures attached with the fine yellow dust. The seller is tellin...

PBI / global shipping not good for Canada

2018 and global shipping no better for Canadians. Most Canadians live very close to US border. However must use PB international. For example recent item I bought, was 2 hours away drive by car, but took over a week to deliver.

Returns

I purchased a pair of expensive headphones $200 expensive, and they weren't authentic, didn't Bluetooth and had little things broken off of them from the start. I've compared the pair to an authentic set and differences are definitely there!! I know ...

Return/Exchange and Refund requested: WHAT DO I DO

I sold an item that didn't include a certain part that was in one of the pictures from the manufacturer website. However, when the buyer expressed really wanting that part to be included or a refund, I immediately purchased the extra part, and the bu...

BUYERS RETURNING DIFFERENT ITEMS THAN WHAT WAS SHIPPED

I have had this happen several times now. Either they ship a different, broken item back, or they use the item for their needs (like a car test kit) and then say it was defective and return it, basically getting everything for free at seller's expens...

buyer requesting item shipped to different address

I sold a shirt and the shipping address it to a person in C/O a business. Not super strange but then I get a message from the buyer requesting that I send it to a different person in C/O another person at a seedy motel in another state where the weat...

Buyer won't pick-up item held at Fedex

I sold an item and mailed free shipping with Fed-Ex Ground,insured for $560.00 with direct signature on 3/17.The buyer was highly annoyed that Fed-Ex created a Delivery Exception on 3/20 since he wasn't there to sign for it. He complained I didn't te...

PayPal holding funds

I recently had my first and only return. Woman claimed damaged arrival because of "pet hair" and I immediately authorized her return and refunded her when it came back. I ended up reporting the buyer because she sent it back clearly having been used ...

Resolved! stamps.com not recognizing eBay orders past 2 days

I cleared browser history and cookies. Logged in, refreshed.stamps.com isn't pulling any eBay orders for the past 2 days.Anybody else having this problem?

Buyer receives package, then files with eBay that sale was made without buyer authorization

So I get this note in my eBay inbox that says this: Hello dbashaggy,We had to cancel bids and purchases on the following item(s) for the buyer, challine, because they were made without the account owner's permission:132514880423 - SUBURBICON (BLU-RAY...

Late return requests

Hi everyone,This is my first post, but i have been selling on here for a while. I would like some advice about this current situation i am dealing with. I sold an item on February 25 (delivered march 2), buyer left neg feedback a few days later that ...

Resolved! Returns

I sold a lot of 3 pairs of shoes in the boxes new. The seller is stating that the shoes are fake. I purchased the shoes form foot locker, I don't think the shoes are fake. They are pre school sized, and not particularly expensive as far as shoes go. ...

Problem with seller not experienced with shipping to the UAE

I recently purchased an authentic item from a seller from an auction that I've won and paid him the full amount plus the cost of shipping. The cost of shipping is $13.50 and is handled via USPS First class mail international / first class package int...

solution for Final value fee on shipping cost

Hey eBay, since you want us to 'offer' free returns to keep our top rated + why don't you help defray some of that cost by not charging us a fee for our shipping cost?

Resolved! Return due to SNAD -- shipping question

Hey, all. Seller has agreed to a refund/return. The item in no way fits the description in the listing and the seller simply lied. I've never dealt with such a rude and dishonest seller. If a SNAD is filed, are return shipping charges refunded? If I ...