Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Flat rate freight using Greyhound

I sold an item using flat rate freight, and am going to use Greyhound express to send it to them. Thing is the buyer needs to go to a Greyhound station, and it's only 10 miles away from their address but they want a partial refund on the shipping cos...

Resolved! Have I been scammed by Ebay on a refund?

So here's what happened: I bought a used laptop from a US seller enrolled in the GSP. I paid the full amount inclusing shipping and import fees by credit card, not by PayPal. The item arrived, but it arrived damaged. Filed a return with the seller, a...

Resolved! 1 day or 2 days Handling time ?

I have 2 questions:1) I have 1 day handling time. I can pay and save the shipping label so I can respect the 1 day handling time. The problem is that I messed up my black print cartridge while trying to refill it, so I ordered a new one, ao instead o...

Tablet stopped working after 2 months

I ordered a tablet 2 months ago and suddenly it stopped working,When i got on ebay to connect with the seller it said that his account has been removed and his rate of positive reviews has dropped from 90% to 50%.He included in the warrenty but i can...

Returns and Refunds

With Ebays new policy on where you have already accepted a return automatically I am wondering about: If a buyer returns a item because of anything other than a SNAD or NAD will said buyer also be refunded the shipping they were charged to send said ...

buyer want refund after 1 and a half month

hello , i hope you are fine , so i'm new into selling on ebay , i sold item for a buyer , he was so satisfied , but after a month and a half , he asked for refund , because item is not as described ???? and it's damaged i told him i can't refund you ...

Seller sent me a defect item but is not responding to my emails.

Hello! I bought a tv box about a month ago but when I got it, it was not good. The seller did ask me to do couple things to fix it but none of it worked. Now that I want a return, the seller seems like to not answer my emails.

What do you suggest?

Hi: I sold a Bluetooth headset on April 3,2018 for $79.99 and shipped the item. It was brand new. On April 9, 2018 I received a email from the buyer indicating the item was not new and that the headset was cracked and the base was scratched and the i...

How guarantee sale of gift card chick-fil-a not returned?

I just sold a chick-fil-a promotional and now im worried about fraud. There doesnt seem anyway to check and record the balance. Any suggestions

Buyer wants me to ship £850 item to Ghana is it safe?

Buyers profile shows he is in UK, he messaged me asking me to ship the £850 item to Ghana I will tell him I only ship to buyer address in his ebay account so he will need to change it there so I am covered by seller protection. But is Ghana safe? Do ...

Resolved! Seller pocketing shipping fees

I suspect that a Seller I recently bought from is using their employer's postage meter and pocketing the shipping fees.- They will only ship via priority mail; even for packages that are a few ounces.- They will not combine shipping under any circums...

Resolved! Free shipping

How do I indicate free shipping on my listing?

How to write a standard letter of Accept a return request?

I'm a Chinese seller, i received several request of return. and it's cause from products quality.So i accept the request, i hope to leave my buyer a message and send our apologize of the bad shopping experience first.Second, I wants them to kindly un...

Best approach to being shorted parts in multiple unit orders

Over the past two days I have received two orders from different sellers involving multiple parts where I was shorted quantity. One seller is Chinese based another is American. Yesterday the Chinese based seller shorted me 3 parts (worth about $45, r...

buyer returned wrong item and did not follow instruction

heylo. i dont know if i am sharing experience or gaining knowledge upon writing this. anyways.i sold a pair of ladies shoes which original cost around 800 bucks online for only 210 bucks. the buyer write to me at once the day the package was received...