Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Free shipping

How do I indicate free shipping on my listing?

How to write a standard letter of Accept a return request?

I'm a Chinese seller, i received several request of return. and it's cause from products quality.So i accept the request, i hope to leave my buyer a message and send our apologize of the bad shopping experience first.Second, I wants them to kindly un...

Best approach to being shorted parts in multiple unit orders

Over the past two days I have received two orders from different sellers involving multiple parts where I was shorted quantity. One seller is Chinese based another is American. Yesterday the Chinese based seller shorted me 3 parts (worth about $45, r...

buyer returned wrong item and did not follow instruction

heylo. i dont know if i am sharing experience or gaining knowledge upon writing this. anyways.i sold a pair of ladies shoes which original cost around 800 bucks online for only 210 bucks. the buyer write to me at once the day the package was received...

I put the wrong dimensions now what?

Buyer already payed for postage. My item is being shipped in a Poly bag. 9 length x 6 width x 1 hieght. That bag is too small Now i want to use a poly bag 15 inch length x 11 width x 1 hieght. Both bags are 1 ounce and they wont change the weight for...

Local Pick-Up Instructions on Item that I won and response time from Seller before Filing Claim

I recently bid and won an item that was Local Pick-Up only from New Haven CT. I was bidding from Washington, DC. I paid immediately via PayPal per seller instructions. Upon payment, I notified the Seller via eBay that my brother who lives in New Have...

What is going on with USPS?

This may be off topic, but I'd just like to hear if anyone else has experienced this... I ordered something for myself, had it shipped Priority Mail. The estimated delivery date is 4/13.When I tracked it on usps website, it showed that as of 4/11 it ...

Misuse of the returns policy

Is anybody else experiencing a lot of buyer claims for 'items received damaged/incomplete'? I pick, check and pack all my items myself, so i know exactly what condition they leave in. Each time i offer to replace the item i am told 'i want a refund, ...

Beware FREE shipping from China to Malta!

I have lost many so called , cheap, post free items from China. They all have a common denominator, - they were all electronic kits, or electrical accessories! I highly suspect, that, eBay items are lost or better, stolen, from post offices in China,...

Returns Resolution Program

What happened to this program? I have been in it for about 1.5 years, and it was great until this week. I had a buyer buy a pair of jeans. He opened a return alleging they arrived damaged. No photos and no further explanation. I received them, and th...

Buyer wants unreasonable return. Please help

Hello guys,Please help me with that issue.I sold to the US one set of USED vehicle car wheels (only rims). Buyer recieved them and then began to resent about cosmetic condition. All that cosmetic imperfections were visible in acuction photos. Also he...

Resolved! Printing shipping label cost

How much does it cost to print a shipping label thru Ebay. I currently use Stamps.com. They charge $17.99 a month flat. Customer service has no conception of what I'd asked.

RETURN

HOW DO I GET EBAY TO STEP IN ON A RETURN WHEN THE SELLER HAS AGREED TO THE RETURN BUT GAVE A FAKE ADDRESS TO RETURN TO. THE POSTAL SERVEICE IS SAYING THAT THIS IS NOT A VALID ADDRESS. THE SELLER HAS ALREADY SOLD A ME A FAKE SD CARD. I HAD IT TESTED W...

Package arrived postage due, I refused it... Next step?

I purchased a filter, it was $11.99 with free shipping. It arrived with $5.90 postage due, so I refused it. I sent the seller a message that I still want it, so please re-send with the proper postage when he gets it back. Now, I'm wondering if I shou...

"Included" Item Not Shipped with Item--Wait Time 1 Month--What is Return Deadline?

I bought a 4K projector (very expensive item) and the listing said that a new lamp assembly was included. The seller had used up all of the lamp life and presumably that's why the replacement lamp was included in the listing. When I purchased the pro...