Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Paypal refund after customer opens item not received case

We've sold boots at 12 March to a customer in China and shipped 12 March with PostNL. PostNL works together with China Post and it seems that the parcel arrived at China at 20 March and leaved customs at 23 March. The parcel is now at China Post, how...

Seller didn't ship within day(s) they said they would. What do I do?

I ordered something on April 16th,2018 and in the sellers shipping description it says they ship out within 2 business days or less. It's already April 20th,2018 four days after the supposed shipping time. When should I get in contact with the seller...

Price Showing on eBay Labels with Bulk Tool

When I print labels using the bulk tool there are always 1 or 2 labels that show the price when none of the other labels do. I have the setting checked to not show the price. Is anybody else experiencing this?

Resolved! calculated shipping usps what service should i use?

Hi, i need your advice. i want to use calculated shipping and usps and ebay labels. what service should i use?first class package or retail ground or parcel select ground? package 1 : 4oz 6x4x3 boxpackage 2: 2lb11oz 8x6x5 boxpackage 3: 3lb 13x9x6 box...

Bulk Shipping labels not holding address change

I had a buyer message me that she was on vacation in NM and would I please ship her purchase to a post office in Logan, NM for general delivery so she could pick it up there. I changed her shipping address to comply with her wishes. Typed in the addr...

Incompetent,Inept,stupid post office worker

What is wrong with the post office?They said they are making money delivering AMZN packages but what about our packages?When my regular postman is away,request for package pickup ends up as a waste of time,I can stay at home till 8 pm ,and no one sho...

buyer asking to return item 45+ days after receiving it

I sold a used external hard drive at the end of february. Tracking shows it was delivered on Feb 26th. The buyer contacted me today asking "Hey you know what this disk thad you sell to me its bad". I formatted and tested it before shipping. The listi...

BUYER SAYS ITEM WAS SHIPPED ON SATURDAY BUT SHIPPING LABEL WASN'T CREATED UNTIL THE NEXT DAY

What do I make of this? Not sure if I'm being lied to or not.

Changes to Shipping Exclusions

Why is it that when I create my listing, and I do not not exclude any locations, my listing goes live, and says that I only ship to US? Then I revise, and remove exclusions, and it goes right back to US only? I only use GSP for international shipping...

Resolved! Item not received item but show being delivered

Hello, I recently bought some CDs and they were shipped via USPS. The tracker said "DELIVERED FRONT DOOR/PORCH" and indicated the time, but no item came as I was outside working and would've saw the letter carrier drop it off. Before I lodge a ticket...

Curious question on how does international tracking work between eBay and USPS?

Hi everyone,just a curious question on how the international tracking information between eBay and USPS is integrated?For example, an uploaded international tracking number on eBay is able to be tracked with all the detailed information. Howevery, th...

Shipping Address Read as Phone Number

I have an international buyer from Singapore who has paid for an item but eBay is refusing to print a shipping label saying there is no destination country. Apparently it thinks the zip code is a phone number as shown in the attached. I am unable to ...

Counterfeit items

so I just had a listing removed by E-Bay, an authentic Coach wallet purchased from an authentic Coach store just because their "Authenticity Team" looked at my photo and randomly decided it wasn't genuine! I called E-bay to find out about this becaus...

UPS courier want £175 extra as they say package was bigger than we said

Our bumper was measured, weigh etc and UPS was chosen through Trans global to deliver it to mainland uk. We paid by paypal. They let us down in collecting over the course of 3 days, but eventually took it. It was delivered on 10 April 2018. Today, 19...

Buyer return by...

I'm waiting on a return from a buyer (it's not a SNAD case) and per the listing, buyer pays for return shipping. It's been a few days and no tracking number has been posted indicating the item is on its way. Ebay's note to me indicates they've reques...