Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Amazon Launching Delivery Service - Competes With UPS and Fedex

I'm curious what you guys think. As of now Amazon is launching a pilot program for Amazon sellers only. I'm happy there may be a new delivery service to undercut UPS and Fedex. If this service works out, do you think ebay may offer this to its seller...

Has anyone had a buyer use an international shipper other than GSP and then request a return?

I have a situation in which I sent an item to a US address and the next thing I know, an international buyer files a not as described (broken) claim with Paypal when it reaches his residence and requests a return. Paypal has essentially told me that ...

Customer Complaints About Shipping Cost Increases

Are you other sellers getting complaints from customers (or potential customers) about the shipping cost increases? I've received several emails from potential buyers who are irrate because of the shipping cost. I sell china and collectibles. I remov...

Something doesn't look right

I sold a game in mint condition about a week ago. Today I received a message from the buyer saying that the game arrived damaged, The buyer even provided pictures of said damage game. But when I look at the pictures the damage to the package, game an...

How to ask for refund for multiple items with the same items number in the same unreceived order

Hi,I ordered several items (specifically 3/8 sockets) from a seller, all had the same item number - the listing had a drop down list - I bought several items from the list.I did not receive them yet after the end of estimated delivery.I wanted ro req...

Why does a combined shipping sale show free shipping when it was not free?

I have had this happen many time. Say I buy 5 things from one seller, then when I go to give them feedback it shows "free" shipping when in fact the shipping was still a very high charge. Why does this happen?? That does not seem fair at all for the ...

sent wrong item, buyer returned it, then I sent correct item

So, I sent the wrong item. Before I realized the buyer wanted me to send the correct item, I approved his return request. He now has the right item, I have the wrong item, but I now have an open return transaction and it looks like need to refund the...

shipping charges

Is ebay in the regular practice of allowing sellers top list free shipping and then let them charge for shipping? I have found this on several different items.

Making an exception to no International shipping.

I usually only ship through the GSP but have a request for multiple items (clothing) from Australia. What sort of hoops will I have to jump through as far as printing label, ebay, etc to make this sale. Will I be able to print out ebay label or go th...

Item reads delivery status not updated, what to do?

Like the title says, I ordered something through ebay, and it was doing fine until it read "delivery status not updated" on February 1st. People told me to wait on it, and I've been doing that until now. But I'm kind of worried now that it's been lik...

USPS Shipping Labels

I am selling a single lot containing two items, but I need to ship each separately in its own box. What do I enter for package dimensions and weight on the listing, and how do I go about telling Ebay that I want to print two shipping labels, one for ...

Tracking number on 2 items shows status of Unconfirmed

I shipped two separate packages 2 days ago for items I sold and the tracking status for both shows as Unconfirmed. I tried entering both tracking numbers directly into THE USPS site and they both say the information is unavailable. Both were shipped ...

In need of feedback on using ShipCover Insurance vs. USPS

I sell heavy fragile items, some are almost 70 pounds the USPS limit but most are from 30-45 pounds. It takes me about 1 hour to pack the item to be sure it is not damaged or broken on the way. I solely use USPS and have a few claims above $300. It t...

Return-Holding my money

I just need to vent somewhere before I say goodbye to ebay. I have been with ebay around 6 months now. I've followed all the rules and put up with all the crazy fees, but now they are holding money on my paypal due to a refund of an item that hasn't ...