Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! GSP Imports charges was supposed to be 76$ but ended up to be 111 $

Hello, I ordered a loptop from US to Canada with the global shipping program,import charges at checkout was 76$ but I got charged 111$PAYPAL *GLOBALSHIP 4029357733 CT 111,47 $ why?I couldn't pay with paypal so I used another credit card.What can I do...

Seller asks eBay to step in, claims I'm committing fraud!

So this seller RMAd my item, a computer video card, which was dead on arrival (something could have happened in the mail who knows, or he purposefully shipped a caurd as fraud), then ceases all communication. Then right before the refund deadline, as...

Resolved! A buyer has worn a top washed it and claims its ripped and wants a replacement, is this right?

Hi, I've recently sold a top to a buyer and she has messaged today to say it's torn and wants a replacement. Now she's worn the top and washed it and now it's torn! If the top had ripped when wearing then I think she would of said that and I would be...

Lied to by a represetative

Hello, I recently sold an item. I ended up having to open an unpaid case to get the buyer to pay. They finally did, and I shipped the item off. The buyer claimed 4 items were missing from the listing. 3 of the items were never mentioned in the descri...

Ebay removed listing > user no longer registered

It looks like the seller did not even ship yet but since it is epacket, I do not know. Plus maybe they shipped but did not add tracking? The messages below are next to my item. If the message below means I won't get item for sure(fraud or something) ...

Global Shipping Trying to make me refund buyer for item ebay lost

Hi Sold a gold sovereign to chap in Germany on 21 march , My tracking shows it was delivered and signed for on 24th march it hasn't moved since. On Friday customer opened a case for unarrived item, i spoke to customer service that day who told me it ...

Buyer claiming item not as described and refuse to be responsible for return

Sold a launch edition PS3 with backwards compatibility. Everything went fine until the buyer claimed that the item does not match the description and wanted to return it (with me being responsible for the return shipping). His reason for "not as desc...

Why do you charge a fee on shipping?

I charge flat rate postage fees to everyone and like everyone else that does this is being penalised for being honest at the expense of sellersd who escalate their postage charges. The only way we honest people can win is by escalating out postage fe...

GLS tracking to Croatia

Hello, So I ordered something from the US that is shipped through "Pitney Bowes". Recent update shows this: "Shipped from the Global Shipping Center to International Destination" And it gives me this weird ass tracking nr: #AWSPBE180417581933&frachtb...

Resolved! Seller ask me to confirm delivery

Hello folks, need some help here.I bought a watch from a Swiss based seller. A few days after the transaction (paid through PayPal), the seller asked me to confirm that I'd received the item so he could get the money asap. He said his account would b...

Resolved! Package was sent media mail instead of first class.

Good Morning ebay community. I purchased a shirt on 2/18. It arrived at their local usps facility on 2/20. The last update was on 2/27 "In transition to next facility". When purchased it stated it'll be shipped first class (No other options) paid for...

I'm looking for suggestions on how to package lamps....shipping costs are killing me

Resolved! Return instructions are incorrect!

The return instructions are as follows: "Send the item backBe sure to send it back by Month Date. If you don't, we might close your return and there's a chance you won't get a refund. The seller's responsible for return shipping charges, so you can a...

Shipping

Hi Dear eBay Community, it's true, in the listing, there was an estimated delivery date (Delivery Time - 3 to 23 Days), but this is when the goods are shipped. But the seller did not send the goods and does not respond to my letters. I on eBay made a...

Resolved! Lying buyer now wants return

I sold a few games and one buyer bought two. They sent me this message:"hi was asking for return of resistance and star wars unleashed both games please...lmk will ship back, good games but duplicates" When I told them I don't accept returns they cha...