Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Disputing a FedEx smartpost overcharge

I'm wondering if anybody had any success with disputing a FedEx overcharge?I shipped an item to a buyer on Oct 12, using the ebay shipping calculator. It was a light weight women jacket, the package weighted 1.3 lbs, dimension was 12" x 9" x 1". I wa...

Bought an item, never made it out of china

Hello! I recently bought a PS3 controller from a seller based in China. Everything was going fine so I thought, until I checked the tracking number, and was greeted with the attached image. I live in Canada, but it never even seemed to have left Chin...

Resolved! Why is my shipping label $4 more than buyer paid for shipping?

Buyer paid about $12.00, my shipping label and return label are $16.50. All info in the shipping calculator was spot on. What gives?

Returns

Do I need to refund buyer if they say item arrived damaged and want a full refund but waited a month to tell me when I have a two week return policy? And I completely have no idea how it possibly was damaged. Glass is not broken but metal part of lam...

Scam by this buyer

This buyer Purchased two sunglasses from me one after another. The day they came in requested to be send back claimed they were defective; I issued the return labels and was sent a box that was empty and an envelope full of foam. Called eBay no Help ...

Concerned that this may be a scam.... Incorrect item (with a higher value) charged to a 3rd party.

I purchased Item A with a price including shipping of approx $44. Instead of Item A, I received Item B direct shipped from a well known retailer which included a packing slip from said retailer indicating that a 3rd party located in Maryland (when th...

Buyer asking for returns on item

Hi everyone, I have a buyer who took delivery of a device on the 10th of the month. On the 18th of the month I was informed by the buyer that supposedly the device no longer stays powered on and that it was occuring when the recieved the item but tho...

Resolved! Hello

Please.. I would like to join this web ..but I.m from KSA ..is this available for shipping. To Saudi Arabia.. Or inside U.S.A only.. Thanks alot

Reembolso

Abri un caso e intervino ebay dice que me devolvieron mi dinero a una cuenta de paypal, pero no aparece nada.

Resolved! Buying from China and geting a refund?

So im looking at buying some guitars from china, im worried that they will be poor quality or arrive damaged long shipping time etc. If i were to get an item that is just plain garbage for a high price would i have to pay shipping to return it back t...

Difficult seller arguing over damaged item return

I bought an item and listing photos showed it was in good condition. When received, I immediately noticed it was damaged before I even removed it from the box. Emailed seller re: return of damaged item and she said I was responsible for return shippi...

Post Office told me Ebay Printed Wrong Customs label

I sold an item, going USA to Australia, its a package or box, not an envelope.dimensions are 25x16x10 I paid for shipping and printed the label CP-72 i believe. which is one page and i taped it to the package.The package dimensions were incorrect, ev...

My package was sended back

Well i pay for a lense for a camara Nikon D3100 from a company in Hong Kong and in the post said that it was expecting to arrive on the 10 of March, so i went to a travel and when i arrive back home in Germany i found out that i have a letter from th...

selling fee credit for not full refund, taking out return postage.

Very coincidently I checked invocie and noticed rgar ebay did not crdit for selling fee when I deduct retutning postage from buyer's payment. I sold $1,299 and fee was $131. Buyer claimed as Not as described but later confessed just remorse. It passe...

Resolved! Return process...what happens next?

I have a buyer that has requested a return (of a lipliner), because "Pencil does not work well and it is pink not nude." I sent the buyer a message stating that I do not accept returns, but certainly wanted to make it right if I made a mistake, and d...