Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Using Malca-Amit as a shipper/courier--and getting EBay's software to recognize them.

Does anyone here have experience with shipping their sales items via Malca-Amit? How did it go? Specifically, did you experience any difficulty with EBay because Malca-Amit was not--is not--among the list of shippers recognized by EBay's software. (S...

How to contact ebay

I havent recived an item, but it when i try to report it to ebay the item is not there to point them in the right direction for this item. I have the seller, items ID, and i can see it in my history and email. Is there an emailadress I can use to con...

Forgot to return item I received which was counterfeit

I bought two seperate listings, which were vape liquids from the same seller. Each listing was the exact same brand ( JUUL ) but different flavors.I received them and they both turned out to be counterfeit, as I have been buying them to quit smoking ...

How to avoid getting a defect when a buyer breaks an item and returns it to you.

Last month I sold a $70 used item and shipped it with installation instructions. The buyer started a return stating only that the item didn't perform consistently. I accepted the return and paid for a return shipping label. I received the item back m...

buyer claims item not received

I am just looking for "proper ebay etiquette " on this matter. I sold an item, shipped ( which tracking says was delivered) , and left feedback for the buyer. The buyer emailed me saying that they did not receive their item and requested a refund. Th...

how would you handle the shipping switcheroo?

I have another thread going about the seller changing free priority mail to smart post.It of course hasnt been delivered and today was the last date of delivery according to ebay.I have gotten some ideas that all seem like good ones,though conflictin...

International Shipping Heads Up

So I just started shipping Internationally . I had two sales, one in Puerto Rico, another in England. Great stuff! 10 days pass and the customer from Puerto Rico emails me saying he hasn’t gotten his product yet. I go to the tracking info and it says...

Resolved! I bought an item that was not as described, and won the case, however i can't see the return label

I purchased an item that was not as described. Escalated it to ebay and won. I received an email immediately after escalation stating the following: "You must post the item back to the seller to be eligible for a refund. You can either print the labe...

Incorrect address on ebay returns label

HiI recently retuned two seperate orders to the same seller using the preprinted retuns label from ebay.Both items were tracked & delivered but when I contacted the seller to check when I would get my refunds he contacted ebay to start a case against...

Resolved! Will my package come before expected delivery date?

So before I get bashed on for such a basic question, let me state this.. I have only bought off ebay twice! Also this is my first time getting anything from over seas.. So I bought something from China and the expected delivery date was originally Ma...

Customer returned damaged item....

A customer bought a phone case off of me whcih was brand new. A week later they wanted to return it because "They didn't like it". I apporved the return and told them that the item has to be New like the way I sent it to them. I get it back and you c...

Should not have contacted my credit card company

Was impatient waiting for a return from Seller on furniture and therfore tried to get reversal from credit card. Tried to fix the furniture broken and peeling spent alot of money on repair but furniture ie nite stand cold not be corrected. Tried to r...

Buyer returned item and it arrived broken

Title pretty much says it all...it was a beauty product tool that they said they didn't want, they returned it and it arrived broken because they did not package it well. Do I have any recourse here our do I just have to refund it? thank you...

My last purchase from the eBay

My experience with this seller and with the eBay is such that I decide not to do business any more with both the seller and the eBay.After this message, I will delete my eBay account.I’m using eBay for over a decade. Ordered dozens of items and never...

USPS Delayed Delivery? Why am I responsible?

I shipped out 30 packages out the first week of February 3-8th. 27 packages have not been delivered? the tracking either shows delayed or on way to destination. I always send the packages out the day of or the next business day. Now i have 7 people m...