Shipping

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Return of ebay fees

Hi everybodyI need a help of community. I sold an item to a customer from Australia in October 2017 and after he received it he wanted to make a refund. As per my Ebay Seller's policy I do not accept returns and do not make refunds. So after customer...

returned item

I printed off the label thru ebay and returned an item, the seller contacted me via personal email and stated I didnt send it to the correct address he gave me in an email message via ebay which i did not see.The item was undeliverable. He has now se...

Scam buyer misusing eBay buyer protection

I sold a pair of pre-owned, designer shoes. I was paid immediately, left positive feedback for the buyer and shipped them the next day. Then I got an email from the buyer saying the shoes didn't fit. I replied I was happy to accept the return, but sh...

Resolved! Buyer wants a refund and seller paid for the shipping label but never got the item.

I want to know what happens if I sell a item and the buyer wants to return it the same day they recived it. The rturn request is already in process and I the seller paid for the shipping label but after some time passed never recieved the item. What ...

Resolved! Return of a pc part

I bought a pc on eBay,worked great it was perfect but...after 2 weeks the graphics card broke, the seller had given a 2 year warranty on the pc so I contacted them and I shipped the card back to them and they approved it for a return.they said they w...

Buyer claiming defective

I sold a Sphero BB-8 and the buyer said they tried everything to get it to work and ended up returning it to me. How does this work? It left my place working perfectly fine. How do I know they didn’t break it then claimed that it doesn’t work? They a...

I can not escalate this case

I did not get my order.Opened the dispute for a refund.On January 17, the dispute will automatically close. But I can not exacerbate the dispute to attract Ebay.In the details of the dispute, I can only: Send a message to the sellerClose this request...

Returned item but seller confused over how to refund

I am still awaiting payment for an item i returned. The seller is confused how to pay back and says it is being held at her paypal account. What do we do next?? I have opened a dispute but do not know how long I am supposed to wait. It has been over ...

Resolved! Buyer requesting tracking months after completed transaction

I made a sale to a buyer back In September or October. It involved at least a dozen offers that I accepted low prices on because the items weren't getting many views and I just wanted to move them. Items were packed and shipped and I posted the track...

Buyer wants to return item that wasn't received on time and supposedly isn't the right color

A buyer purchased my item (a necktie) and I dropped it off at the post office on the day he bought it. Unfortunately, USPS took forever to deliver the package, but eventually did deliver today. The buyer opened up a case against me yesterday saying h...

Resolved! "Monitor" shipped in box too small for said monitor

Bought a "monitor" and it came in some long shaped uhaul box which is too small for a monitor, at least with sufficient padding, I have a 23" monitor box I recently bought which is a full 1/3 taller.Either there is a brick in the box, or its crammed ...

Can I cancel an order based on shipping time vs location?

Last night my cracked Iphone screen went out on me, so I ordered a new one off ebay. I made sure to pick one that came with a tool kit and was shipping from a relatively close location from me. After I made it order (1/08/18) I see the expected arriv...

15.9 oz sent as 1st class?

i just received an item today bought on eBay. the "first class" package weight listed on the label is 15.9 ounces. it was printed using eBay label print system and a Pitney Bowes machine. on my way today doing some errand walked into our local post t...

Printing shipping labels and buying boxes at post office

Hi all, I'm a bit (a lot) confused with the shipping. So, I have the option to print my label, and stick it to a box of my own. But can I print the label, go to the post office, get one of their boxes, stick the labels in the moment, and just ship it...

Shipping an expensive item to South Korea

For purposes of protecting myself when shipping to South Korea, which USPS services offer tracking? I am hoping to use the Priority Flat Rate Padded Envelope. Also, if I shipped first class with registered mail, or just first class with the LC number...