Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Returns-Need to vent

I just need to vent somewhere before I say goodbye to ebay. I have been with ebay around 6 months now. I've followed all the rules and put up with all the crazy fees, but now they are holding money on my paypal due to a refund of an item that hasn't ...

Adding delivery conformation at my cost

I just sold an item for $66+ to a buyer who just opened an account today (0 feedback) with a strange user name, similar to bebetel.orb6xxg . Three weeks ago I got stung by a scammer with a one day old account, now I dread this scenario. My Paypal acc...

Resolved! Seller sees wrong buyer's address

I'm from The Netherlands. Just bought something from a seller in the UK. Shared some thoughts with the seller about the product after the transaction was completed. While chatting we find out that the buyer's address that he sees in his order comfirm...

Returns

I currently have a no return policy how do i change to 7 day return policy so that it shows on my listings? I went to site preferences/return preferences but it does not go into 7, 14 or 30 day return settings? Thanks

Resolved! Seller shipping lesson First Class Mailing USPS

I just wanted to share something I learned today (I've been a very casual seller on and off for 17 years). I listed an item that only weighed 4 oz. When listing, I chose "USPS First Class Large Envelope". What I learned was that there are 2 distinct ...

There's no way for ebay to send the buyer a shipping label?

Is there no way for ebay to send the buyer a return shipping label? buyer opened a case to be refunded because package was taking too long to arrive. i immediately issued a refund and reported to usps that my package was missing(because package hasnt...

Calculated shipping woes

So I started going (I know, two days too late) through my listings to make sure I don't put myself in the hole with the new shipping rates, and what I realized is that for USPS no matter what I do, my listing ends up showing store rate, and for FedEx...

Shipping label page woes. WHY? FedEx?

Page has changed just since my last label earlier today. A FedEx user agreement box pops up. I don't use them, so I 'x' out and then nothing. Can't enter a weight or USPS method. The drop-down box only shows USPS or FedEx and does nothing when select...

Show discounted Ebay shipping rates to buyers -possible?

When I'm creating an Ebay ad, Fedex (and UPS) show some great rates for heavier items (if printing label through Ebay). But when I publish the ad, the shipping rates shown are not the discounted rates. Anyway to "fix" this? I plan to print the labels...

Overcharge by SmartPost

I sold something this morning and has SmartPost as an alternate shipping option, which the buyer chose. In my label module, the shipping was about $29 for a 7 pound item with discount. I accepted, printed the label. But...when I went to print the pac...

FedEx Shipping for Buyer Still Doesn't Match Label

Has anyone heard of any updates as to when Ebay/FedEx will have the FedEx shipping issue resolved? I had to remove all FedEx SmartPost options from my listigs, because what the buyer pays and what the shipping label says are still not matching. I've ...

Resolved! item lost in mail

hi all- quick question. I am a seller, but this has never happened before (miraculously). I bought a lipstick from a seller in Michigan, I am in Ohio. He shipped first class USPS and we all know how crazy/backed up the USPS is right now. The item shi...

seller ships item shipping company screws up but marks it as delivered right and buyer is out $$$

so i have bought several items from ebay never an issue..now... i buy 5 items i recived 3 of the 5 and 2 large items never made it to my house instead got dropped off at another door thanks to fedex im out over $300 because they tagged it as delivere...

UPS Surepost

Why do I see UPS Surepost showing as a shipping service on some listings but not all?? I had an UPS account and linked it to Ebay but I'm not sure how to print them or get them in my listing thanks

PARCEL NOT PICKED UP

Hello, I sold an item to a international buyer (Australia) but she has not picked up her parcel at the post office. I have not been able to get a hold of her after many messages sent. If she does not pick it up the Australian Post Office will send it...