Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

WSJ: Best Buy Hires Third Party to Track Returns and Refuse Refunds

The Wall Street Journal How Your Returns Are Used Against You at Best Buy, Other Retailers Best Buy, other chains pay to track customers’ shopping behavior and limit items they can bring backByKhadeeja SafdarMarch 13, 2018 Every time shoppers return ...

Resolved! Changing return policy in a listing

I have just ONE active listing. It is for BIN with Best Offer, for local pick up, cash only. The return policy in the listing is: "returns not accepted". I have a pending offer and am communicating with the potential buyer. I want to change the retur...

USPS keeps forgetting to pick up my packages.

I schedule a pickup and about 25% of the time USPS won't pick up the packages. I will get an email that they were picked up, but they will still be at my front door. I have talked with the manager and they assured me that it wouldn't happen again, an...

Help shipping a very large ladder

https://www.ebay.com/itm/Little-Giant-18504-142-Compact-Cage-Ladder-4-6-IAA-Side-Wheels-Safety-Net/201435864418?_trkparms=aid%3D111001%26algo%3DREC.SEED%26ao%3D1%26asc%3D20160908105057%26meid%3De26e1fc268224d2eb5616ce549dbf604%26pid%3D100675%26rk%3D1...

request combo shipping (not showing)

I won 3 items in auction. I just added 2 additional on BIN and generally when you go to checkout you can request the combo shipping to the seller which will confirm that you are buying the two bin items. It isno longer showing up as an option. Help! ...

Ebay buyer protection does not apply if the buyer arranges shipping>

I have bought a very expensive piece of furniture on EBAY. I paid for the item and the seller asked for my help because he could not arrange for shipping (family emergency).I found a shipping company, but the item was never delivered.The seller did n...

Resolved! Shipping for a 5 month?

Shipping for a 5 month is allowed on eBay?As I know after 60 days buyer cannot open refund case and even send feedback/rate dishonest seller. This is sometimes uncomfortable, but it's the eBay policy.However, now I see info about 5 months shipping. W...

eBay having an issue updating tracking/delivery?

I notice I have a couple of items on my FB page that are not showing as delivered, yet clicking on the shipping/tracking shows them clearly as "delivered".

BUYER BEWARE OF SKETCHY SELLERS AND EBAY ITSELF WARNING

I should have checked the reviews. I purchased two axles and I only received one. Seller just wasted my time emailing back and forth and not sending me the other axle nor honor anything and give me a refund. I opened a case with EBAY and it didn't he...

Refunds for lost FedEx SmartPost shipments? No customer service for claim? Varying prices?

I had a package disappear in FedEx possession. I filed the claim via the Shipping Label section on eBay. A month later there is no Credit on my most recent invoice for the shipping cost. On the SmartPost claim page it states "All FedEx SmartPost clai...

I’ve put in the wrong address for my item and my seller won’t respond

I accidentally put in an old address when I purchased my item. I messaged the seller immediately before the item was shipped. The seller didn’t reply and has shipped my item to my old address. I’ve messaged the seller about five times and still no re...

Ebay label trimming

Do you guys cut off the top of the label so it doesn't say "ebay"? I do, just wondering if anyone else does this.

eBay's Global Shipping Program stopped working?

Hmm, it's happened yesterday (05/24/18), buyer from Russia bought my item (listing has "ship via global shipping program" checkbox set) but when I tried to create and purchase shipping label, eBay shows me international rates only instead of domestic...

Mail chute inside lobby is locked tonight

The mail chute where I usually put boxes is locked. I would rather put the package inside because of temperature outside even though I'm sure it will be exposed to high temps. At some point. Can I put a first class smallish box under 16oz in the mete...

Resolved! Haven’t received priority mail in a week!

Tracking number: 9405509699939972553453 I’m new to eBay. I ordered some shoes for a pretty low price. Not unrealistically low, as a few people have bought these shoes for half the retail price — the problem was availability. Naturally, I bought the l...