Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

20 years with eBay and treated like this?

I sold a $450 item to a buyer in New Zealand. He asked it to be shipped via surface to save on costs. Shipping surface from Canada to New Zealand can take up to 90 days. Fast forward 30 days later and buyer starts a not delivered claim. Of course I c...

Returns

I'm very annoyed today at a buyer who over a month ago asked to return an item. She changed her mind. Fair enough if annoying. No return request was opened and two weeks later the buyer messaged me to say she'd been ill and unable to post the item. I...

Buyer Put "Request Signature" under Name on Address Label - Now what?

This is a new one to me...Sold a $6 item with free shipping yesterday, to a person in a town 30 miles away. I just printed the First Class Mail shipping label, and noticed under her name, it said "Request Signature" before her street address and city...

Resolved! Seller sent wrong item and won't admit it! Says it's MY mistake after I wrote excellent feedback!

1. I purchased 7 cushion covers but none were same as in the photo. They were similar, so I accepted them and wrote them that they should state that buyer will not get exactly as in photo.2. One, however, was completely the wrong colour. I sent a pho...

Boycott fedex smartpost use usps

Does anyone use smartpost anymore? I have read that UPS started the whole big dimensional price increases and fedex follows in their foot steps then and lastly usps increases there prices. It appears usps is done raising there dimensional pricing. Le...

These days how long do you have to open a case?

I ordered a small item close to 30 days ago. Estimated delivery is a couple of months - coming from China. It's not a crucial item but my recollection is once upon a time you had 30 days to open a report, but I think it's different now. I.e. - I just...

Is this buyer a possible scammer?

Hi I sold a bitcoin miner s9 for a guy in USA which he paid for and now asking for refund and raised SNAD case on me. He seems super suspicious to me. What I undertand from looking through his profile is he is a good buyer but there is one recent fee...

issue with item shipping.

Okay so I mailed package on the 28th, it then said it departed facility and was on its way to TX(from IN) without any updates, it then said 7 days later that it arrived back at the destination I shipped from... This seems very strange and this is the...

As a seller, why do I have to pay for postage?

I am a seller. If I sell an item and the shipping is included in the total cost the buyer pays, then why do I still have to pay for postage?

Resolved! Returned envelope, what does usps sticker mean?

Last week this envelope returned to me Does anyone know whats the reason of the return according to the usps sticker?Address is correct, not insufficient as it says. what does *RFS* stand for? "refuse"? Buyer said never receive it. Accepted the refun...

"Free Shipping" glitch on Smartphone Application

I have never offered free shipping...in thousands of listings. A repeat buyer is insisting that her smartphone app shows "free shipping" while my PC screen clearly shows calculated shipping. She doesn't believe me, of course, and now I've lost a cust...

Automatic Return -Is there anything I need to know or do?

Spoiler (Highlight to read)Spoiler (Highlight to read) I just got this notice about a return. I just got this notice about a return. We've asked the buyer to ship the item back by Mar 12. Wait until you get the item back before issuing a refund.You s...

The fraud buyer may get my item! Please help me.

Does ANYBODY give me advice on how to communicate with United States Post Office near Elgin? I shipped item to Elgin March 4 from Japan, but PayPal told me this is the fraud. USPS tracking number show this item is located at USO RDA. I would like to ...

Resolved! eBay put case on hold, when I clearly showed that it's a scam

Hello, on 12 Feb I bought an expensive item from a seller with 90% feedback score.The value of the item is $799. I expected the item to arrive within the estimated time period. I paid $100 for the shipping which was set by the seller as US Priority M...

Refund policy

To me, eBays refund policy is eBay aiding and abeting a buyer to steel from sellers! A buyer has only to request a refund and eBay gives seller six days to issue refund or face penalties. They don't even bother to check to see if buyer is lieing! So ...